**************************************************************** *** PROMOTIONAL *** **************************************************************** SEE PROPERTY DESCRIPTION FOR PROMOTIONAL INFORMATION AND/OR RATES. **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -FULL BREAKFAST INCLUDED IN THE RATES. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX FAMILIES CAN BE ACCOMMODATED IN THE FIREWEED ROOM. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. NO PROPERTY INFORMATION THIS KEYWORD: COMM -FISHING -HIKING -CLIMBING -KAYSHAKING -DIVING -SIGHTSEEING -WHALE WATCHING -HISTORICAL SITES -GALLERIES -MUSEUMS -SHOPPING -BEACHES THIS 3-LEVEL ALASKAN-STYLE ALL-CEDAR HOME IS LOCATED IN A QUIET NEIGHBORHOOD JUST 1 BLOCK FROM THE SEASHORE AND TONGASS NATIONAL FOREST. - SITKA ROSE ROOM - SITKA ROSE ROOM - KING BED OR 2 TWINS TV/VCR-TELEPHONE-RADIO - ALASKA DOGWOOD SUITE - ALASKA DOGWOOD SUITE - KING BED WHIRLPOOL TUB-TELEPHONE-TV/VCR-CD/STEREO-VIEW - FIREWEED ROOM - FIREWEED ROOM - 2 QUEEN BEDS-SOFABED SOFABED-PVT. ENTRANCE-FIREPLACE-WHILRPOOL TUB -ALL RESERVATIONS REQUIRE A 1 NIGHT OR 50 PERCENT OF STAY DEPOSIT -WHICHEVER IS GREATER- BY A VALID CREDIT CARD WITH EXPIRY DATE -AMERICAN EXPRESS-AX / MASTERCARD-MC/IK/CA/EC / VISA-VI/BA -OR- CASH DEPOSIT TO BE RECEIVED BY THE PROPERTY WITHIN 7 DAYS OF BOOKING. -1 NIGHT DEPOSIT IS NON-REFUNDABLE 24HRS. AFTER BOOKING. -GUEST ADDRESS..PHONE NUMBER..AND ARRIVAL TIME ARE REQUIRED FOR CONFIRMATION. PLEASE MESSAGE REQUESTED INFORMATION IN THE /SI-FIELD WITH EACH REQUEST. CHAIN DID NOT DEFINE KEYWORD THIS 3-LEVEL ALASKAN-STYLE ALL-CEDAR HOME IS LOCATED IN A QUIET NEIGHBORHOOD JUST 1 BLOCK FROM THE SEASHORE AND TONGASS NATIONAL FOREST. THE PROPERTY HAS 2 GUEST ROOMS AND 1 SUITE. PRIVATE PHONES AND CABLE TV/VCR ARE IN ALL GUEST ROOMS ALONG WITH DOWN COMFORTERS COTTON TERRY ROBES LARGE SPA TOWELS AND SPA SLIPPERS. FOR THE BUSINESS TRAVELER AN IBM COMPUTER LASER PRINTER COPIER AND FAX ARE AVAILABLE. GUESTS AWAKE TO THE WONDERFUL AROMA OF FRESH BAKED GOODIES AND FRESH GROUND COFFEE. INCLUDED WITH YOUR ROOM IS A DELICIOUS HOT BREAKFAST WHICH MAY CONSIST OF ANY OF THE FOLLOWING. CINNAMON ROLLS MUFFINS BREAD SAUSAGE HAM STEAK BACON EGGS HASH BROWNS WAFFLES GERMAN AMERICAN OR ALASKAN SOURDOUGH PANCAKES BLINTZES FRENCH TOAST EGGS BENEDICT QUICHE MILK FRUIT AND JUICE. BREAKFAST IS GENERALLY SERVED AT A TIME CONVENIENT FOR THE CURRENT GUESTS. A WONDERFUL CONTINENTAL BREAKFAST IS AVAILABLE IN THE WEE HOURS OF THE DAY FOR THE EARLY RISERS. A PATIO JACUZZI AND A WONDERFUL ALASKAN LIBRARY OF VIDEOS BOOKS MAGAZINES MAPS AND BROCHURES ARE AVAILABLE. SMOKING IS PROHIBITED INDOORS. SITKA IS WITHOUT QUESTION THE CROWN JEWEL IN THE TREASURE THAT IS SOUTHEAST ALASKA...COME ENJOY IT IN THE WARM HOSPITALITY OF ALASKA OCEAN VIEW B B ACCEPTABLE CREDIT CARDS GUARANTEE AX CA EC VI DEPOSIT AX CA EC VI FORM OF PAYMENT AX CA EC VI