NO PROPERTY INFORMATION THIS KEYWORD: PROM Travel Agent Discount . --------------------------------------------------------- The account services department of The Leading Hotels of the World..ltd. Will be happy to request a discount with the hotel on your behalf. We ask that you note the following policies and procedures for requesting industry discounts- . * Discount requests are to be submitted in writing on agency/corporate letterhead..signed by a manager or principal of the agency. . * The agency*s leading account number and IATA/ARC number are to be included in the letter. . The amount of discount confirmed is subject to availability and varies with each hotel. . * Discounts will not be granted during peak or restricted periods. . * Arrivals will be processed 2 months to 10 days prior to arrival. . * A maximum of 3 nights will be requested for city hotels and 4 nights for resorts. . Please address your correspondence to the attention of *account services* at the corresponding office nearest to your location- . Please enter HODLW/CONT for the office closest to you. . ********************************************************* ***** A I R L I N E D I S C O U N T S ***** ********************************************************* . The Leading Hotels of the World..LTD. Does not handle airline discount requests. Airline personnel should contact the respective hotels* sales and marketing department to determine if airline industry rates apply. . ** END OF TRVL ** Property Safety and Security - Meets Fire Safety Code Index of Keywords --------------------------------------------------------- Use the following keyword at chain level to obrain further information. . CORPORATE ADDRESS -- |HODLW/ADDR BROCHURES -- |HODLW/BROC DIRECTORY -- |HODLW/DIRE GOVERNMENT RATES -- |HODLW/GOVT LEADING SPAS |HODLW/LEADING SPAS MULTILEVEL RATES -- |HODLW/MULT NEW LEADING HOTELS -- |HODLW/NEWS PACKAGE RATES -- |HODLW/PKGS AWARDS -- |HODLW/AWAR . Use the following keyword at property level to obrain further infromation. . STREET ADDRESS -- HOD1234/ADDR Awards -- AWAR Booking guidelines -- BOOK Cancellation policy -- CANC Commission -- COMM Contacts -- CONT Convention facility -- CONV Corporate rates -- CORP Credit card policies -- CRED Hotel description -- DESC Dining possibilities -- DINE Directions to hotel -- DIRS Deposit policy -- DPST Events -- EVEN Family plan -- FAMI Frequent traveler -- FREQ Government -- GOVT Group info -- GRPS Guarantee policy -- GUAR Customer service -- HELP Index -- INDX Hotel location -- LOCA Mailing address -- MAIL Meal plans available -- MEAL Multilevel rates -- MULT Other -- OTHR Parking facilities -- PARK Packages -- PKGS* PKGU* PKG1* PKG2* PKG3* Policies of hotel -- PLCY Prepayment policy -- PREP Promotional info -- PROM* PRO1 to PRO9 Recreation -- RECR Room/unit types -- ROOM Senior travelers -- SENR Services available -- SERV Tax information -- TAXS Flydrive/tour pkgs -- TOUR Area transportation -- TRAN Travel industry info -- TRVL . . ** END OF INDX ** The Leading Hotels of the World GDS Help Desk is available to assist with reservations booked through Apollo. . ******************************************************** * HELP DESK HOURS * * MON - FRI 5AM - 7PM * Closed on Saturdays and Sundays Patricia Linardi, Director ******************************************************** . Should you encounter a problem with processing a Leading Hotel reservation made through Apollo *the GDS Helpdesk is located in Winter Park Florida. Please contact the Leading Hotels GDS Help Desk or queue at QEM/QFB *Apollo* and QEM/VXN * Galileo* . UNITED STATES..CANADA..PUERTO RICO AND THE U.S. VIRGIN ISLANDS ................1-800-225-5549 . For all other countries.........For Worldwide Toll-free access the AT&T USA direct network and then dial.....866-444-2250 or ...........................................407-681-6140 which is a toll call. . Fax number....................................407-681-6142 . [email protected] . - OR - . Contact our local international reservations centers see HODLW/CONT for the office closes to you NO PROPERTY INFORMATION THIS KEYWORD: MEAL Groups and Meetings --------------------------------------------------------- No more than 4-rooms per Apollo/Galileo user..per hotel for same arrival/departure dates can be accepted in single or multiple PNRS..failure to comply with this policy may result in the automatic cancellation of all rooms including the 4 allowed. Segment status in Apollo/Galileo will be changed to -UC- even if confirmation numbers are present in hotel segments. . For reservations for more than 4 rooms- --------------------------------------- Leading Hotels maintains a dedicated department that handles our groups..incentives..meetings and conventions. We do not accept reservations for groups..meetings or incentives via Apollo/Galileo . . For groups..meeting and incentives call- . *North American Agencies* . Leading Hotels of the World 99 Park Avenue New York NY 10016 Tel- 800-223-1230 Tel- 212-515-5820 Fax- 212-515-5848 . Agencies in other countries please contact your nearest The Leading Hotels of the World..LTD reservation center . Please enter HODLW/CONT for the office closest to you . Please enter HODLW/GRPS for information. Children pay adults rates - ********************************************************* Leaders Club is the pre-eminent loyalty program for the global luxury traveler and is limited to guests of The Leading Hotels of the World. . The new program..effective June 2005..has three distinct tiers of membership- Leaders Club Base..Leaders Club Access..and Leaders Club Unlimited..each of which carries specific benefits..services and privileges. . ***Leaders Club Base Level*** Leaders Club Base membership preserves the heritage and the name of the existing program. The Leaders Club base level is much like the current program with new features added. Must book at least 2 reservations after completing application form. . Hotel Benefits- Preferred Upgrades Priority *subject to availability* Early Check in/Late check-out privileges *subject to availability* Welcome card and gift . Leading*s Membership Benefits- Dedicated toll free phone number Access to the Leaders Club Lounge Travel profile and e-confirmations Special offers via Leaders Club -Expressions- newsletters . ***Leaders Club Access*** This level offers members the option to add a valuable set of benefits to Leaders Club membership for an annual fee of USD 300 after first qualifying for base level. . Hotel Benefits- Preferred Upgrades Priority *subject to availability* Early Check in/Late check-out privileges *subject to availability* Welcome card and gift . Membership Benefits- All Benefits included in the base Membership..Plus- Access to the Leaders Club Rate Luxury Alliance Benefits Reciprocal Benefits from Relais and Chateaux Leaders Club Concierge when traveling to a Leading Hotel . ***Leaders Club Unlimited*** The Unlimited level is reserved for the best and most -productive- Leaders Club members. Membership is by special invitation only from The Leading Hotels of the World..for an annual membership fee of USD 2000. . Hotel Benefits- Highest upgrade Priority *subject to availability* Early Check in/Late check-out privileges *subject to availability* Welcome card and gift . Leading Membership Benefits- All Benefits included in the base membership..plus- Access to the Leaders Club Rate Leaders Club Concierge - a personal fulltime Concierge Luxury Alliance Benefits Reciprocal Benefits from Relais and Chateaux . ***Membership Enrollment*** -Apply online at www.lhw.com -Become nominated by staff of a Leading Hotel of the World or a regional office. . Reservation Procedures- -GDS Reservations - The travel professional must identify guests as Leaders Club members by providing the membership numbers in the correct field of the reservation..otherwise the hotel will not be alerted to their Leaders Club status. . Only by entering the Leaders Club number in the ID-Field..will the Leaders Club status be properly communicated to the hotel. Should you make a reservation for a Leading Hotel that is not listed in the GDS under -LW-..we kindly recommend that the reservation is placed with the nearest Leading Hotels Reservations Center. This will guarantee recognition of the client as a Leaders Club member. . If your client is a member of the Leaders Club..please make sure to enter your clients membership number in the -ID FIELD-. . For example - ID LC123456 . ***Note*** Please indicate the LC prefix in front of the member number. . ***Contacts*** For any questions regarding the Leaders Club..please contact Leaders Club at 1-800-650-2582 or any Leading Hotels of the World reservation office. Please see the Leading Hotels of the World Contacts page in the DRS for the closest Leading Hotels office. . Corporate Policy --------------------------------------------------------- Corporate clients represent an important segment of the travel business. The Leading Hotels of the World..LTD. Recognizes your need to provide your commercial clients with the most competitive rate possible. That is why most Leading Hotels offer corporate rates that do not require a **Cd** number giving you the opportunity to confirm corporate rates to your commercial clients. . When requesting corporate room rates and availability for a Leading Hotel..remember to use the corporate rate indicator in your availability format. . Corporate rates will display with a **COR** rate code. . Leading Hotels require that you provide the company name and city in the SI-field when selling a **COR** rate room. . ** END OF CORP ** ***** Booking Guidelines ***** . *COR* Corporate - booking requirements - company name required in /SI-field - check-in requirements - present business card upon check-in - general restrictions - N/A . *WKD* Weekend Rate - booking requirements - available only on weekends. for - booking requirements . - check-in requirements - N/A - general restrictions - N/A . *SPL* special - booking requirements - see PKGS or promotions for Details - check-in requirements - N/A - general restrictions - N/A . *PKG* Package - booking requirements - see PKGS or promotions for details - check-in requirements - N/A - general restrictions - N/A . *SEN* Senior Citizen - booking requirements - must be senior citizen for rate - check-in requirements - present identification at check-in - general restrictions - N/A . *GOV* Government - Booking requirements - see PKGS or promotion for details - check-in requirements - present identification at check-in - general restrictions - N/A . *ASC* Association - booking requirements - see PKGS or promotion for details - check-in requirements - present identification at check-in - general restrictions - N/A . *TVL* Travel Industry - booking requirements - must be a bona fide travel agent - check-in requirements - present identification at check-in - General restrictions - IATA number must be in the /SI-field of reservation . *PRO* Promotional Rate valid 7 days a week. . ** END OF BOOK ** Commission Policy . --------------------------------------------------------- Commission payments are issued directly to the agency by hotels upon guests departure. You should allow at least -60- days from your clients departure from a hotel for receipt of commission payment. Commissions are paid on the room charge (only) unless otherwise stipulated. If a commission payment has not been received after -60- days of clients departure from a hotel please contact the client services department nearest you for follow up assistance. For the Americas please fax 212-515-5725. For all other regions please contact your nearest LHW office. . Please enter HODLW/CONT for the office closest to you. ** END OF COMM ** On-Site Recreational Activities Text The Spa and Hammam is open from 8am to 9pm and the Gym from 7pm to 10pm. You can find it on the 1st Floor of the Hotel. We have a wide range of Massages, Treatments, Day Spa Programs and Gym Programs. In the Spa area you can enjoy our Relaxing Room Sauna and Hammam free of charge. In the Gym you can choose from 26 pieces of the most advanced computerized cardiovascular equipment including treadmills, bikes, stair climbers, and much more. The state of the art Gym features cutting edge audiovisual technology for stereo music and television viewing as many cardiovascular machines are equipped with personal televisions An ideal spot for exercising the body with the best personal trainers and the latest technology. You will be able to enjoy the most relaxing and pleasant beauty treatments as well as recovering the tradition of a genuine Turkish bath within the silos of the building at our Hammam. No charge to hotel guests . Open Mon to Sat 7am to 10pm, Sun 8am to 9pm Located at the beginning and at the end of the city- with the Ecological reserve on one side and the urban center on the other . Within walking distance from the heart of the financial district, FAENA HOTEL AND UNIVERSE establishes itself as the main hub of Puerto Madero Este- a district of constant growth. The closeness to the Historic Area and the attractively traditional San Telmo quarter add indisputable potential to this zone- with houses and the internationally renowned antique dealers fair- art spaces- museums- restaurants and many other interesting sites. Nbr of Rooms - 110 Nbr of Suites - 44 Nbr of Floors - 7 Nbr of Non-Smoking Rooms - 81 Nbr of Rooms for Physically-Challenged Guests - 2 Room Amenities for All Rooms - General Room Amenities - Air Conditioning / Balcony / Bathrobe / Bathroom Amenities / Cable/Satellite TV / Color TV / Connecting Room / Direct Dial Telephone / DVD / Hairdryer / Handicapped Room/Facilities / Iron/Ironing Board / Mini Bar / No Smoking Room / Phone in Bathroom / Remote Control TV / Safe / Shower / Smoke Detector / Stereo System / Television / Television Amplifier A1J - Location/View - City View Max Occupancy - 2 People Max of Rollaways - 1 Park Suite 1 King Bed. Wireless and dial up internet connections. Glass enclosed bathroom with marble floor. 80 sq meters and 861 sq. ft. Home theatre with flat screen in living room and bedroom. Two telephone lines and cordless phone. Custom design personal amenities. Fully equipped kitchen. Living and dining area. Views of the sunrise and parks or sunset and Puerto Madero water canal. A1K - Location/View - City View Max Occupancy - 2 People Max of Rollaways - 1 Executive room 1 king bed. Wireless and high speed internet. Glass enclosed bathroom with marble floor and separate stall shower. 45 sq meters and 484 sq. ft. Home theatre with flat screen. Two telephone lines and cordless phone. Working desk. Automatic velvet curtains and venetian blinds. Custom design personal amenities. Can Connect with Executive Twin available. Handicapped available. Views of the sunrise and parks or sunset and Puerto Madero water canal. A1S - Location/View - City View Max Occupancy - 2 People Max of Rollaways - 2 Presidential one bedroom suite king bed. 160 sq. meters and 1722 sq. ft. Located on 6th floor. Wireless and high speed internet. Bedroom with king bed, glass enclosed bathroom with marble floor, jacuzzi and separate stall shower. Wide living and dining room with sliding windows that access the terrace, kitchen with separate entrance for service, and toilette. Home theatre with flat screen in bedroom and living room. Two telephone lines and cordless phone. Automatic velvet curtains and venetian blinds. Custom design personal amenties. Spectacular views of the city skyline, sunset and Puerto Madero water canal on one side and river, parks and sunrise on the other. Connecting with Executive king through a private hallway. A2S - Location/View - River View Max Occupancy - 2 People Max of Rollaways - 3 Imperial Two bedroom Suite Duplex. Superb two story suite. 360 sq. meters and 3875 sq. ft. Located on 6th and 7th floors. Wireless and dial up internet connections. Master bedroom with king size bed and private oversized bathroom with jacuzzi and second bedroom with two twin beds, located in the upper level. Wide living room and dining room with table for ten and fully equipped kitchen and toilette on lower level. Home theatre with flat screen in each bedroom and living room. 2 telephone lines and cordless phone. Automatic velvet curtains and Venetian blinds. Custom design personal amenities. 4 terraces with spectacular views of the sunrise, sunset, river, parks and Puerto Madero water canal. A2T - Location/View - City View Max Occupancy - 2 People Max of Rollaways - 1 Executive room two twin beds. Wireless and high speed internet. Glass enclosed bathroom with marble floor and separate stall shower. 45 sq meters and 484 sq. ft. Home theatre with flat screen. 2 telephone lines and cordless phone. Automatic velvet curtains and venetian blinds. Custom design personal amenities. Views of the sunset and Puerto Madero water canal. Can Connect with Executive king available. AFS - Location/View - City View Max Occupancy - 4 People Max of Rollaways - 1 The Faena Suite provides some of the hotels most impressive of the Faena Art District and the Puerto Madero Area. Amidst a captivating cherry wood interior furnished with elegant and eclectic decor. The suite offers stunning living and dinning rooms, kitchen, library, state of the art in-room, in room entertainment with 2 large plasma screens in the reception area. Marble bathroom with rain shower and Jacuzzi. Master bedroom features an extra large King Size bed with goose feather dawn duvet. B1J - Location/View - City View Max Occupancy - 2 People Max of Rollaways - 1 Executive Studio one king bed. Corner Watercanal and City View. Wireless and high speed internet. Glass enclosed bathroom with marble floor, designer bathtub and separate stall shower. 55 sq meters and 592 sq. ft. Home theatre with flat screen. Sitting area with working desk. 2 telephone lines and cordless phone. Automatic velvet curtains and venetian blinds. Custom design personal amenities. 5 large windows overlooking the city skyline, sunset and Puerto Madero water canal. B1Q - Location/View - Park View Max Occupancy - 2 People Premium room with one Queen bed. Wireless and high speed internet. Glass enclosed bathroom with marble floor and separate stall shower. 35 sq. meters and 375 sq. ft. Home theatre with flat screen. 2 telephone lines and cordless phone . Custom design personal amenities. Views of the sunrise and parks. B1S - Location/View - City View Max Occupancy - 2 People Max of Rollaways - 1 Grand Duplex 1 Bedroom Suite with king bed. 2 floors. Wireless and high speed internet. Bedroom and working area, glass enclosed bathroom with marble floor, jacuzzi and separate stall shower on upper floor. Living room and toilette on lower floor. 100 sq. meters and 1080 sq. ft. Home theatre with flat screen in bedroom and living room. 2 telephone lines and cordless phone. Automatic velvet curtains and venetian blinds. Custom design personal amenities. Views of city skyline, sunset and Puerto Madero water canal. BBS - Location/View - River View Max Occupancy - 2 People A triplex suite with spectacular views of The River and the Micaela Bastidas park. Its centerpiece is a fiber optic teardrop crystal that shift from amber to blue, to green, to purple, located at the foot of the stairs and specially design for the suite. Living room and dining for 4 people C1J - Location/View - City View Max Occupancy - 2 People Max of Rollaways - 1 Urban Studio One Queen bed. Wireless and dial up internet connections. Glass enclosed bathroom with marble floor and separate stall shower. 55 sq meters and 592 sq. ft. Home theatre with flat screen. 2 telephone lines and cordless phone . Fully equipped kitchen. Living and dining area. Custom design personal amenities. Views of the sunrise and parks or sunset and Puerto Madero water canal. C1S - Location/View - City View Max Occupancy - 2 People Max of Rollaways - 1 Porteno One Bedroom Suite 1 King bed. Wireless and high speed internet. Living room, dining and working area with toilette. Bedroom with glass enclosed bathroom, designer bathtub and separate stall shower. 85 sq. meters and 915 sq. ft. Home theatre in bedroom and living room. 2 telephone lines and cordless phone. Automatic velvet curtains and venetian blinds. Custom design personal amenities. Views of the river, park and sunrise or city skyline, sunset and Puerto Madero water canal. D1S - Location/View - City View Max Occupancy - 2 People Max of Rollaways - 1 Duplex suite 1 King Bed. Two floors. Wireless and high speed internet. Bedroom on upper floor and living and working area on lower floor. Glass enclosed bathroom with marble floor, designer bathtub and separate stall shower in bedroom and toilette in lower floor. 75 sq meters and 810 sq. ft. Home theatre with flat screen in bedroom and living room. 2 telephone lines and cordless phone. Automatic velvet curtains and venetian blinds. Custom design personal amenities. Views of city skyline, sunset and Puerto Madero water canal. From 30sep07 - 04Oct07 and 26Dec07-2Jan08 deposit 100pct full stay required. Deposit is non refundable. GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: CREDIT CARDS: SEE |HOD/CRED Guarantee Required for Late Arrival. Guarantee text Credit Card Guarantee required for all bookings. Credit card security code mandatory.(last three digits on the back of the card) From 30sept - 4 oct 07 and 26Dec07-2Jan08 deposit 100pct full stay required non refundable. Please contact the hotel at [email protected] to request your prepayment form. DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: 445 Martha Salotti [email protected] Buenos [email protected]@[email protected] ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED Deposit non-refundable Deposit Text From 30sep07 - 04Oct07 and 26Dec07-2Jan08 deposit 100pct full stay required. Deposit is non refundable. PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CASH WIRE CO CHECK TVLRS CHECK CREDIT CARDS: SEE |HOD/CRED