**************************************************************** *** PROMOTIONAL *** **************************************************************** SEE PROPERTY DESCRIPTION FOR PROMOTIONAL INFORMATION AND/OR RATES. **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. **************************************************************** *** GENERAL INFORMATION *** **************************************************************** -SEE OUR FREQUENT STAY PROGRAM FOR INFORMATION ON HOW YOUR CLIENTS CAN EARN FLYER MILES. -PLEASE ALLOW 24 HOURS FOR A RESPONSE FOR ALL RESERVATIONS TO ARRIVE IN THE US..AND 48 HOURS FOR OVERSEAS RESERVATIONS. -PLEASE CHECK YOUR OSI MESSAGES FOR ANY IMPORTANT INFORMATION. -ALWAYS REFER TO THE PROPERTY DESCRIPTION FOR IMPORTANT INFORMATION ABOUT EACH PROPERTY. HODIP/ADDR INNPOINTS CORPORATE ADDRESS HODIP/BOOK BOOKING GUIDELINES HODIP/CANC CANCEL POLICY HODIP/COMM COMMISSION POLICY HODIP/CONT CONTACT INFORMATION HODIP/CORP CORPORATE RATE INFORMATION HODIP/CRED CREDIT CARD POLICIES HODIP/DPST DEPOSIT POLICY HODIP/FAMI FAMILY PLAN HODIP/FREQ FREQUENT GUEST PROGRAM HODIP/GRPS GROUP INFORMATION HODIP/GUAR GUARANTEE POLICY HODIP/HELP HELP DESK HODIP/HOUR HOURS OF OPERATION HODIP/INDX INDEX INFORMATION HODIP/LINK INSIDE LINK INFORMATION HODIP/NEWS NEWS HODIP/OPTI OPTIONAL FIELDS HODIP/PROM PROMOTIONAL INFO HODIP/FACT FACTS HODIP/ROOM ROOM TYPE INFORMATION HODIP/TRVL TRAVEL RATE INFORMATION HODIP/INTL INTERNATIONAL TRAVEL **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 INNPOINTS QUEUE ADDRESS - QEM/XXX -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU IF YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -COMPLIMENTARY FULL HOT BREAKFAST BUFFET 7 MORNINGS A WEEK HOURS MON-FRI 630AM-9AM // SAT-SUN-HOLIDAYS 7AM-10AM -COMPLIMENTARY LIGHT SNACKS - BEER - AND WINE MONDAY - THURSDAYS // HOURS 5PM-7PM **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS WORLDWIDE 1-800-401-2262 505-247-2333 505-247-8200 - FAX NO CHARGE FOR CHILDREN OF ANY AGE WHEN SHARING A SUITE WITH PARENTS USING EXISTING BEDDING **************************************************************** *** INNPOINTS REWARDS *** **************************************************************** -WELCOME TO INNPOINTS REWARDS..THE PROGRAM THAT REWARDS YOU FOR YOUR EXCELLENT TASTE IN ACCOMMODATIONS. -PEOPLE LIKE YOU..WHO VALUE THE NICETIES IN LIFE- DISTINCTIVE ARCHITECHTURE AND FURNISHINGS..DELECTABLE MEALS AND GRACIOUS HOSTS WHO TAKE A PERSONAL INTEREST IN YOU AND YOUR COMFORT- MAY FEEL THAT FEATURES SUCH AS CHARMING PARLORS..COZY FIREPLACES OR THOUGHTFUL WELCOME GIFTS..ARE REWARD ENOUGHT. HOWEVER..WE AT INNPOINTS THINK YOU DESERVE EVEN MORE. -THAT IS WHY INNPOINTS REWARDS WAS DEVELOPED. INNPOINTS REWARDS IS THE FIRST PROGRAM TO OFFER BUSINESS AND LEISURE TRAVELERS AN OPPORTUNITY TO BE REWARDED WITH FREQUENT FLYER MILES AND TRAVEL RELATED AWARDS WHEN THAY STAY AT ANY OF OUR UNIQUE AND BOUTIQUE PROPERTIES. -AS A MEMBER OF INNPOINTS REWARDS..YOU WILL ENJOY ALL THE APPEAL OF OUR DISTINCTIVE LODGING. PLUS YOU WILL RECEIVE POINTS FOR EVERY DOLLAR SPENT..THAT CAN BE EXCHANGED FOR THE FOLLOWING REWARDS - --FREQUENT FLYER MILES IN THE FOLLOWING PROGRAMS- AMERICAN AIRLINES AADVANTAGE DELTA AIR LINES SKYMILES NORTHWEST AIRLINES WORLDPERKS -YOU WILL RECEIVE THESE ADDITIONAL MEMBER BENEFITS ASSISTANCE CENTER SPECIAL PROMOTIONS -PLEASE CALL TODAY TO SIGN UP ... 505-247-2333 **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. **************************************************************** *** COMMISSION INFORMATION *** **************************************************************** -PLEASE READ INDIVIDUAL PROPERTY COMMISSION POLICY FOR RATE PAID ON TRAVEL AGENT COMMISION. -MOST PROPERTIES ARE FULLY RESPONSIBLE FOR DISBURSEMENT OF COMMISSIONS..AND REALIZE THE IMPORTANCE OF PROMPT PAYMENT. -ALL INITIAL COMMISSION REQUESTS MUST BE FORWARDED TO THE APPROPRIATE PROPERTY. - - OAKWOOD WORLDWIDE CORPORATE HOUSING - - -OAKWOOD CORPORATE HOUSING WILL PAY A 10 PERCENT COMMISSION ON THE FIRST MONTHS AMOUNT..UP TO AN AMOUNT NOT TO EXCEED 350.00USD WITH NATIONWIDE FURNISHED CORPORATE APARTMENT RENTS AVERAGING OVER 2200.00USD PER M0NTH. -ALL COMMISSION CHECKS WILL BE PROMPTLY DISBURSED TO THE AGENCY ON RECORD AT MONTHS END OF YOUR CLIENTS ARRIVAL DATE. COMMISSION CHECKS ARE CENTRALLY PAID BY OAKWOOD CORPORATE HOUSING. *THE HOTEL OFFERS COMPLIMENTARY ON-SITE OUTDOOR POOL AVAILABLE 8AM-11PM YEAR ROUND *THERE IS A COMPLIMENTARY ON-SITE FITNESS RM AVAIL 8AM-11PM. FEATURES INCLUDE - TREADMILL/EXERCISE BIKES/STAIR MACHINE/ AND MULTI WEIGHT MACHINE -BALLY TOTAL FITNESS IS 2 MILES FROM THE HOTEL AND IS AVAIL TO REGISTERED GUEST OF THE HOTEL FOR A CHARGE OF USD 7.00 PER PERSON PER DAY *TENNIS COURTS AVAILABLE ON-SITE 8AM-11PM YEAR ROUND *THE HOTEL OFFERS COMPLIMENTARY ON-SITE SPORTSCOURT AVAIL 8AM-11PM YEAR ROUND /EQUIPMENT AVAILABLE FROM FRONT DESK/ *GOLF COURSES ARE AVAILABLE 2 MILES FROM THE HOTEL. THE HTL OFFERS PACKAGES AND PREFERRED TEE TIMES WITH THE VALLEY OF THE SUN GOLF COURSES MUST BE ARRANGED THROUGH T HOTEL *HUMMER/JEEP AND HORSE RIDING TOURS AVAIL AT REDUCED RATES MUST CONTACT THE HOTEL FRONT DESK THE HTL IS LOCATED IN NW PHX/I-17 BUSINESS CORRIDOR & ACROSS THE STREET FROM THE NEW PHOENIX METRO-NORTH BUSINESS COMPLEX. WE ARE LOCATED MINUTES FROM SHOPPING & TURF PARADISE RACE TRACK. * 2 ROOM 1 BEDROOM STE/1 QUEEN/1 SOFA-BED/KITCHENETTE W/ 2 BURNERS/SPACIOUS LIVING-DINING AREA/2 TV*S * 2 RM DLX 1BDRM STE/KING BED/SOFABED/ FULL KITCHEN W/FULL SIZE OVEN/SPACIOUS LIVING-DINING AREA/2 TV*S * 2 RM DLX 1BDRM STE/2 DDBL BEDS/SOFABED/ FULL KITCHEN W/FULL SIZE OVEN/SPACIOUS LIVING-DINING AREA/2 TV*S * 1RM STUDIO/1 KING BED/FRIDGE/COFFEEMAKER/MICROWAVE/1 TV -ALL RESERVATIONS REQUIRE A CREDIT CARD GUARANTEE. CHAIN DID NOT DEFINE KEYWORD THE HAWTHORN SUITES PHOENIX METRO NORTH IS THE SUPERIOR ALL-SUITE LODGING VALUE OFFERING THE CORPORATE, LEISURE, AND EXTENDED STAY CLIENTS OF NORTH PHOENIX NEW AND SPACIOUS TWO-ROOM SUITES SET IN A WELL MANICURED AND REALAXED PALM TREE SETTING JUST AWAY FROM THE HUSTLE AND NOISE OF THE I-17 FREEWAY. CHAIN DID NOT DEFINE KEYWORD