NO PROPERTY INFORMATION THIS KEYWORD: PROM TA EDUCATION Please refer to... https://www.starwoodhotels.com/luxury/agents/taed rates.html NO PROPERTY INFORMATION THIS KEYWORD: OTHR NO PROPERTY INFORMATION THIS KEYWORD: INDX https://www.starwoodhotels.com/luxury/contact/index.html GDS Help Desk For You USA and Canada 800 448 4066 or 1 512 834 2426 EXT 7113 For Asia/Pacific Asia/pacific 61 7 3255 5115 Europe 353 21 452 1866 */*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/* NEW STARWOOD TRAVEL PROFESSIONAL WEB SITE: HTTP://WWW.STARWOODHOTELS.COM/PRO/INDEX.HTML */*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/* NO PROPERTY INFORMATION THIS KEYWORD: MEAL GROUP RESERVATION Maximum Group Size Allowed Thru Apollo/Galileo Reservations for 9 rooms or less can be booked through Apollo/Galileo. The number of guests allowed on any reservation is limited by the maximum number of guests allowed in the room type chosen. Conventions Special rates are commonly negotiated when a convention or seminar is held at a particular Luxury Collection property. These rates are negotiated directly with the hotel by the company or association hosting the conference, and are not accessible through Apollo/Galileo. In most cases, the hotel agrees to hold a certain number of rooms at the negotiated rate. Once this block of rooms is sold out, additional rooms may be sold by the hotel at Rack Rates. Reservations at the convention rate may be available thru the Luxury Collection reservation center 1-800-325-3589 unless bookings must be made by contacting the property direct or thru a local housing bureau. **Please Note Most Convention Rates Are Non-Commissionable** Reservations ** S H O U L D N O T ** be booked thru Apollo/ Galileo with a request in the LC/-field for the hotel to change the reservation to the convention rate. This often results in confusion for your client. Also, due to booking restriction the hotel may charge you client rack rate. Your cooperation in this procedure is appreciated Group Sales If you are making reservations for a group and need 10 rooms or more .... Contact hotel directly. S T A R W O O D P R E F E R R E D G U E S T ************************************************* STARWOOD PREFERRED GUEST IS THE FASTEST.. MOST FLEXIBLE AND REWARDING FREQUENT GUEST PROGRAM. IN ADDITION TO NO BLACKOUT DATES.. STARWOOD PREFERRED GUEST FEATURES NO EXPIRATION OF POINTS FOR ACTIVE MEMBERS, INSTANT AWARDS, AND ON-LINE, PAPERLESS AWARD REDEMPTION. STARWOOD PREFERRED GUEST ENCOMPASSES 9 WORLD RENOWNED BRANDS DISTRIBUTED UNDER 8 CHAIN CODES: SI SHERATON HOTELS AND RESORTS SI FOUR POINTS BY SHERATON WI WESTIN HOTELS AND RESORTS WH W HOTELS MD LE MERIDIEN HOTELS AND RESORTS LC THE LUXURY COLLECTION HOTELS XR ST. REGIS HOTELS AND RESORTS EL ELMENT HOTELS AL ALOFT HOTELS KEY FEATURES OF THIS BREAKTHROUGH PROGRAM - STARWOOD PREFERRED GUEST OFFERS ITS MEMBERS AN UNPRECE- DENTED WORLD OF REWARDS WITHOUT THE USUAL RESTRICTIONS. * NO BLACKOUT DATES OR CAPACITY CONTROLS - AS A PREFERRED GUEST, IF WE HAVE A STANDARD ROOM AVAILABLE ITS YOURS. * HASSLE-FREE REDEMPTION - NO CERTIFICATES. REDEEM YOUR AWARDS WITH ONE CALL OR ON-LINE AT:WWW.STARWOODHOTELS.COM/PREFERREDGUEST/ACCOUNT * MORE DESTINATIONS AND MORE RESORTS - WITH MORE THAN 860 HOTELS IN OVER 95 COUNTRIES, INCLUDING 100 RESORTS, YOUR OPTIONS ARE ENDLESS. STARWOOD PREFERRED GUEST PROGRAM OVERVIEW - * 2 STARPOINTS PER ELIGIBLE USD SPENT * NO PREFERRED REGISTRATION * PERSONAL PREFERENCE PROFILE * WEEKDAY NEWSPAPER *NORTH AMERICA MEMBERS WILL RECEIVE USA TODAY OR WALL STREET JOURNAL- STARWOOD PREFERRED GUEST GOLD AND PLATINUM MEMBERS RECEIVE EVEN MORE BENEFITS. THESE MEMBERS EARN THEIR STATUS THROUGH LOYALTY TO OUR BRANDS. THEIR BENEFITS INCLUDE ROOM UPGRADES BASED UPON AVAILABILITY AT CHECK-IN, 4PM LATE CHECK-OUT, EXCEPT AT RESORTS, AND 5O PCT STARPOINT BONUS TO EQUAL 3 STARPOINTS PER ELIGIBLE DOLLAR. MEMBERS EARN STARPOINTS ON ALL RATES EXCEPT - * AIRLINE CREW * WHOLESALE NET TOUR RATES * ROOMS BILLED TO A GROUP MASTER ACCOUNT * SOME LOCAL NEGOTIATED RATES WHEN BOOKING A STARWOOD PREFERRED GUEST MEMBER ADD THE STARWOOD PREFERRED GUEST NUMBER TO /ID-FIELD. S T A R W O O D P R E F E R R E D G U E S T E N R O L L M E N T ************************************************* STARWOOD PREFERRED GUEST IS THE EASIEST.. MOST FLEXIBLE AND REWARDING FREQUENT GUEST PROGRAM. IN ADDITION TO NO BLACKOUT DATES FOR FREE NIGHTS IN STANDARD ROOMS, STARWOOD PREFERRED GUEST FEATURES NO EXPIRATION OF POINTS AS LONG AS ONES ACCOUNTS REMAINS ACTIVE AND OFFERS MEMBERS INSTANT AWARDS AND ON-LINE AWARD REDEMPTION. TO ENROLL - * IN THE USA AND CANADA CALL - 888-625-4988 * OUTSIDE USA AND CANADA CALL - 512-836-5300 OR CONTACT YOUR LOCAL STARWOOD RESERVATIONS OFFICE. * INTERNET WWW.SPG.COM STARWOOD NEWS...HODSW/NEWS --- END OF DISPLAY --- HOTEL FREQUENT GUEST PROGRAM - STARWOOD PREFERRED GUEST AIRLINE FREQUENT FLYER PROGRAM PARTICIPATION - QANTAS MILEAGE PLAN Negotiated Rates and Luxury Collection Luxury Collection is committed to building and maintaining a lasting relationship with both travel agencies and the corporate business traveler. Luxury Collection is please to offer travel agencies the convenience of booking negotiated rate via Galileo. Submitting Contracts Negotiated Rate Formats Problems Luxury Collection Negotiated Rate Contacts Request for negotiated rates to be loaded in Galileo may be queued directly to the Luxury Collection datatbase management group. Type ... S*HTL/QMSG, and then S*R.B Complete mask Then QEM/QFB Request may also be faxed or mailed to: Starwood Hotels And Resorts Res Corp. 1705 Centre Creek Drive Austin, TX 78754 Attn: Database Management Group Fax - 512-835-4417 All requests -must- include the following - * Complete hotel name and address * Rate / specifying single and/or double occupancy * Applicable date seasons * Necessary Psuedo for viewership Luxury Collecton is unable to accommodate all requests. However, each account will be reviewed on an individual basis. Negotiated Rate Formats Your negotiated rates can be viewed and accessed the day they are loaded using the following availability format: HOA03APR-2NTLAX/[email protected] XXX - assigned negotiated access code In order to utilize the above format to view your Luxury Collection negotiated rates through Galileo your agency must first take the following step. * Viewership authorization - the main agency location must add other eligible psuedo city codes to view the negotiated/contract . Negotiated Rate Problems If you experience problems accessing your negotiated rates please check the following: * Has the main agency extended viewership to your local agency, and has your local agency opened access to the main agency. For further assistance, please contact our GDS help desk * For NAD 800.448.4066 or 512-834-1668 for outside NAD * EMAIL - [email protected] * For Asia/Pacific Asia/Pacific 61.7.3255.5115 * * For Europe 353.21.452.1866 * STARWOOD BOOKING GUIDELINES *************************** CORPORATE/BESTAVAILABLE/STARWOOD EXECUTIVE TRAVELER RATES - HODSW/CORP GOVERNMENT/CANADIAN FEDERAL/CANADIAN PROVINCIAL RATES HODSW/CORP AMERICAN AUTOMOBILE ASSOC/SENIOR CITIZEN RATES HODSW/DISC TRAVEL AGENT DISCOUNT/FAMILIARIZATION - BONA FIDE TRAVEL AGENTS - HODSW/TRVL STARWOOD NEWS PAGE: HODSW/NEWS Consolidated, Commission Payment Services Luxury Collection pays commissions to retail travel agencies booking reservations in most rate categories, including Rack, Corporate, Best Available, Weekend, AAA, Retired Persons, and most Promotions. Commissions are paid on room rates only and exclude taxes and service charges. Commissions are not paid on net rates which generally include Groups, Government, and Travel Industry Rates. Starwood makes every effort to identify Non-Commissionable Rates as such. The Luxury Collection provides consolidated, commission payment services for travel agency bookings worldwide. Features and trav agency benefits include: Consolidated Payments Twice monthly payments for all Luxury Collection Hotels bookings globally. Electronic payments/statements are available to all tr agencies, regardless of size. Multi-unit agencies may request roll-up payments to the agencies corporate headquarters. To request, call 800-873-1215 (U.S. agencies) or 703-480-6916 (non-U.S. agencies). Payment in the Travel Agency's Preferred Currency Travel Agencies have 41 currencies from which to choose. Detailed Statements Hotels are identified under brand and logo. The guest name, dates of stay, room rate and commission calculation are detailed for each reservation. Cancellations, no shows and extended/short stays are identified. Commission Payment Inquiries TACSNet provides detailed commission payment information for Starwood bookings. Need to know the payment status of a commission payment or the payment date? Use your assigned agency ID to view Starwood transactions in real-time on TACSNet. Request an agency ID from [email protected] Commission inquiries may also be directed to the Starwood Customer Contact Center. United States & Canada, call 1-800-328-6242 Outside the United States & Canada, fax 1-512-835-4417 Please provide the following information: Guest name Hotel name and address Arrival and departure dates Confirmation number HEALTH CLUB SAUNA PRIMARY CITY VIENNA 01M S TRANS: W L S B T R GENERAL AREA CITY DOWNTOWN OTHER POINTS BTS 36M W TRANS: VIE 12M NW TRANS: L B T R O BRATISLAVA 36M W TRANS: NORDWEST BAHNHOF 02M S TRANS: T R TRAIN STATION WEST 02M E TRANS: T R TRAIN STATION SOUTH 03M NE TRANS: T R TOWN HALL 03M NE TRANS: T R PEOPLES HOSPITAL 02M SE TRANS: T R KARLSPLATZ 00M NE TRANS: T R SCHOENBRUNN PALACE 03M E TRANS: T R SCHOENBRUNN PALACE 03M E TRANS: T R ST STEPHENS CATHEDRAL 01M S TRANS: T R VOLKSOPERA 02M SE TRANS: T R CITY CONVENTION HALL 03M NE TRANS: T R PRATER 02M SW TRANS: T R HONEYWELL 04M NE TRANS: T R UNIVERSITY OF VIENNA 01M SE TRANS: T R BELVEDERE PALACE 01M NW TRANS: T R STATE OPERA 00M SE TRANS: T R HOFBURG CONVENTION CENTRE 01M SE TRANS: T R VIENNA STADIUM 02M W TRANS: T R PARLIAMENT 01M SE TRANS: T R AUSTRIAN NATL CONVENTION C 04M SW TRANS: T R SPANISH RIDING SCHOOL 01M SE TRANS: T R STADTPARK 00M SW TRANS: T R KARLSKIRCHE 00M N TRANS: T R IBM WIEN LASSALLESTRASSE 02M SW TRANS: W T R IBM WIEN OBERE DONAUSTRASS 01M S TRANS: W T R IBM WIEN MEXIKOPLATZ 03M SW TRANS: W T R PHILIPS AUSTRIA 03M NE TRANS: W L T NESTLE AUSTRIA 04M SW TRANS: W L T KARNTNERSTRASSE 00M SE TRANS: W L T R NBR OF ROOMS - 138 NBR OF FLOORS - 5 ROH - MAX OCCUPANCY - 3 PEOPLE MAX OF ROLLAWAYS - 1 ALL ROOMS ARE TRADITIONALLY FURNISHED WITH CHANDELIERS AND ART AND FEATURE A FRUIT PLATE/ BASKET AND ONE BOTTLE OF WATER DAILY PER GUEST. GENERAL ROOM AMENITIES - 220 AC / 220 DC / AIR CONDITIONING / BATH TUB / BATHROOM AMENITIES / CABLE/SATELLITE TV / COLOR TV / DATAPORT / DESK / DIRECT DIAL TELEPHONE / HAIRDRYER / HIGH SPEED INTERNET ACCESS / HIGH SPEED INTERNET ACCESS / IN-ROOM MOVIES / MINI BAR / PHONES 3 / REMOTE CONTROL TV / SAFE / SHOWER / TELEPHONE / TELEVISION / VOICE MAIL TECHNOLOGY - DATAPORT / HIGH SPEED INTERNET ACCESS / VOICE MAIL CHARGEABLE AMENITIES - HIGH SPEED INTERNET ACCESS MISCELLANEOUS AMENITIES - PHONES 3 Luxury Collection Hotels - Deposit Policy Deposit requirements and policies may vary from hotel to hotel. Please refer to the specific hotel HOD for details including hold policy, cancel policy and valid forms of deposit. GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: AGY IATA NBR CREDIT CARDS: SEE |HOD/CRED Guarantee Required for Late Arrival. DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: Starwood Hotels & Resorts Worldwide 1111 Westchester Ave. White Plains, NY 10604 Phone 914-640-8100 Fax 914-640-8310 Chairman & Chief Executive: Barry Sternlicht ACCEPTABLE FORMS OF PAYMENT MONEY ORDER PERSNL CHECK WIRE CREDIT CARDS: SEE |HOD/CRED PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CASH TVLRS CHECK CREDIT CARDS: SEE |HOD/CRED LUXURY HOTEL FULL SERVICE ADDITIONAL PROPERTY DESCRIPTION TEXT 5 STAR HOTEL IN THE CENTER OF VIENNA WITH ORIGINAL PALAIS STYLE COMBINING TRADITION WITH MODERN AMENITIES. BEST HOTEL IN THE CITY. THE HOTEL IMPERIAL IS ONE OF VIENNAS MOST CHERISHED TREASURES - ESPECIALLY SINCE EARNING THE DISTINCTION OF BEING NAMED THE CONDE NAST TRAVELERS 2002 GOLD LIST AND BEING NAMED A CONDE NAST TRAVELER 2001 READERS CHOICE AWARD WINNER. FOR A CENTURY - THIS ARCHITECTURAL LANDMARK AND SYMBOL OF HOSPITALITY HAS RECEIVED THE CITYS MOST DISTINGUISHED VISITORS . AN ORIGINAL WURTTEMBERG PALACE - INAUGURATED IN 1873 BY EMPEROR FRANZ JOSEF I - THE HOTELS ARCHITECTURAL DETAILING EXEMPLIFIES VIENNAS OWN RINGSTRASSE STYLE. BUILT AS THE PRINCE OF WURTTEMBERGS PRIVATE RESIDENCE..THE LUXURIOUS PALACE ON VIENNAS FABLE RING WAS REFURBISED AS A HOTEL FOR THE WORLDS FAIR IN 1873. THE HOTEL GAINED RENOWN AROUND THE WORLD FOR ITS DISCRETION AND IMPECCABLE SERVICE. RICHLY APPOINTED GUEST ROOMS - EXCEPTIONAL SERVICE - AND THE OUTSTANDING RESTAURANT IMPERIAL MAKES THE HOTEL IMPERIAL AN UNPARALLED LUXURY EXPERIENCE. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC IB JC VI DEPOSIT AX CA DC IB JC VI FORM OF PAYMENT AX CA DC IB JC VI