NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. THIS PROPERTY WAS BUILT IN 1901 AND LAST RENOVATED IN 2001. SPECIAL EVENTS- JAZZ FEST..............APRIL CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -NO MEAL PLAN. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -THIS PROPERTY CANNOT ACCOMMODATE CHILDREN UNDER 10 YEARS OF AGE. -PETS ARE NOT ACCEPTED. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. LOCATED NEARBY- BIRDWATCHING BICYCLE RENTALS BOATING CHILDRENS PLAYGROUND FISHING OUTDOOR POOL GOLF HIKING TRAILS GYMNASIUM HORSEBACK RIDING HEALTH CLUB MOUNTAIN BIKING INDOOR POOL JOGGING TRACK SAILING RACQUETBALL/SQUASH SUANA/SPA SIGHTSEEING TOURS SWIMMING WHALE WATCHING TENNIS COURTS HATERLEIGH IS LOCATED 2 BLOCKS FROM THE HEART OF THE CITY. MUSEUMS BUTCHART GARDENS WHALE WATCHING FISHING AND ALL THAT VICTORIA HAS TO OFFER ARE CLOSE AT HAND. - DELUXE QUEEN - DELUXE ROOM WITH QUEEN OR KING BEDS BATHROBES-ALARM CLOCK-ANTIQUES -ALL RESERVATIONS REQUIRE A 1 NIGHT DEPOSIT BY VALID CREDIT CARD WITH EXPIRY DATE - MASTERCARD-MC/IK/CA/EC / VISA-VI/BA. -GUEST ADDRESS..PHONE NUMBER..AND ARRIVAL TIME ARE REQUIRED FOR CONFIRMATION. CHAIN DID NOT DEFINE KEYWORD RATED *BEST B AND B INN FOR 2005* BY FROMMER GUIDE. 5 STAR RATED 8 YEARS IN A ROW BY TOURISM B.C. AND CANADA SELECT . LUXURY ACCOMMODATIONS IN THE HEART OF THE CITY. BUILT IN 1901, THIS CLASSIC HERITAGE MANSION IS LOVINGLY RESTORED. HATERLEIGHS FEATURES INCLUDE PRIVATE JACUZZIS, GOURMET BREAKFASTS, QUEEN AND KING BEDS WITH GOOSE DOWN DUVETS, 7 LUXURY ROOMS INCLUDING 2 HONEYMOON SUITES, AND ALL OF THIS IS ONLY 2 BLOCKS FROM DOWNTOWN FOR 2005, HATERLEIGH WAS AWARDED A 5 STAR INN RATED BY CANADA SELECT, TOURISM BC, FROMMERS UNOFFICIAL GUIDE TO THE PACIFIC NORTHWEST, AND HOTELS.COM. ACCEPTABLE CREDIT CARDS GUARANTEE CA VI DEPOSIT CA VI FORM OF PAYMENT CA VI