NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. NO PROPERTY INFORMATION THIS KEYWORD: OTHR THIS KEYWORD DEFAULTS TO THE CHAIN KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. MEAL PLANS AVAILABLE AT PROPERTY - CONTINENTAL PLAN ADDITIONAL MEAL PLAN DESCRIPTION - BUFFET BREAKFAST INCLUDED IN STANDARD RATE. MAIN RESTAURANT SERVING INTERNATIONAL CUISINE OPEN 0700-2400 COMPASS HALL INTERNATIONAL CUISINE OPEN ON REQUEST AND FOR SPECIAL EVENTS ONLY MEZANINE BAR SERVING DRINKS AND SNACKS OPEN 24 HOURS. POOL BAR SERVING DRINKS AND SNACKS OPEN 0900 2200. STYLE CAFE NATALYS CLUB BAR OPEN 24 HRS **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN PAY ADULTS RATES - CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. PROPERTY OFFERS COMMISSION - RATE OF COMMISSION - 10 PERCENT ADDITIONAL COMMISSION PROGRAMS & INFORMATION TEXT THE HOTEL OFFERS 10 COMMISSION FOR ALL BOOKINGS MADE ON COMMISSIONABLE RATES. COMMISSIONS MUST BE CLAIMED FROM, AND INVOICES MUST BE MADE OUT TO TMG LTD. C/O BULGARIA BOURGAS HOTEL THE HOTEL CONTACT FOR TMG LTD. IS: TMG LTD. 1, EPTALOFOU STREET 15124 MAROUSI ATHENS, GREECE TEL: +30-210 619 99 90 FAX: +30-210 619 99 98 E-MAIL: [email protected] WWW.THE-MGHOTELS.COM ON-SITE RECREATIONAL ACTIVITIES TEXT AEROBICS CASINO HEALTH CLUB INDOOR SWIMMING POOL INDOOR CHILDRENS POOL STEAM ROOM JACUZZI MASSAGE SAUNA SOLARIUM HOTEL BULGARIA IS SITUATED IN THE HEART OF BOURGAS NEARBY MOST OF THE GOVERNMENT, MUNICIPAL AND FINANCIAL BUILDINGS AND BOASTS SPECTACULAR VIEWS OF THE BAY OF BOURGAS AND THE OLD TOWN. THE HOTEL IS ON THE CROSSROAD OF THE TWO MAIN PEDESTRIAN STREETS OFFERING DIRECT ACCESS TO THE MOST POPULAR SHOPPING, DINING AND ENTERTAINMENT PLACES OF THE CITY. NBR OF ROOMS - 120 NBR OF FLOORS - 16 C1T - MAX OCCUPANCY - 1 PERSON SINGLE ROOM WITH AIR CONDITIONING, CABLE TV, DIRECT-DIAL TELEPHONE, DISABLED ACCESS, HAIRDRYER, MINI BAR, INTERNET CONNECTION, MOVIE CHANNELS, TEA/COFFEE FACILITY, RADIO AND PRIVATE BATHROOM WITH SHOWER-BATH TUB. C3D - MAX OCCUPANCY - 3 PEOPLE DOUBLE ROOM WITH QUEEN BED AND AIR CONDITIONING, CABLE TV, DIRECT-DIAL TELEPHONE, DISABLED ACCESS, HAIRDRYER, MINI BAR, INTERNET CONNECTION, MOVIE CHANNELS, TEA/COFFEE FACILITY, RADIO AND PRIVATE BATHROOM WITH SHOWER AND BATH TUB. C3T - MAX OCCUPANCY - 3 PEOPLE TWIN ROOM WITH 2 TWIN BEDS AND AIR CONDITIONING, CABLE TV, DIRECT-DIAL TELEPHONE, DISABLED ACCESS, HAIRDRYER, MINI BAR, INTERNET CONNECTION, MOVIE CHANNELS, TEA/COFFEE FACILITY, RADIO AND PRIVATE BATHROOM WITH SHOWER AND BATH TUB. S1K - MAX OCCUPANCY - 3 PEOPLE PRESIDENTIAL APARTMENT 200 SQ.M. OF LUXURY AND EXCEPTIONAL COMFORT ON THE TOP FLOOR OF THE HOTEL BUILDING. LIVING ROOM WITH DINING TABLE, LOUNGE AREA AND FIRE PLACE. KITCHENETTE WITH COOKING FACILITIES. BEDROOM WITH KING SIZE BED, PRIVET CLOSET, BATHROOM WITH JACUZZI AND STEAM ROOM. AIR CONDITIONING , CABLE TV, DVD/CD, CONNECTING ROOM. STE - MAX OCCUPANCY - 3 PEOPLE SUITE WITH QUEEN BED IN THE BEDROOM. LIVING ROOM WITH WORKING DESK, LOUNGE AREA, CD PLAYER, DVD PLAYER, TROUSER PRESS AND, AIR CONDITIONING, CABLE TV, DIRECT-DIAL TELEPHONE, DISABLED ACCESS, HAIRDRYER, MINI BAR, INTERNET CONNECTION, MOVIE CHANNELS, TEA/COFFEE FACILITY, RADIO AND PRIVATE BATHROOM WITH JACUZZI. **************************************************************** *** DEPOSIT POLICIES *** **************************************************************** -SOME PROPERTIES REQUIRE A DEPOSIT TO SECURE YOUR CLIENTS RESERVATION. IF A CREDIT CARD IS USED FOR DEPOSIT..THE CARD WILL BE CHARGED AT TIME OF BOOKING. IF THE PROPERTY ACCEPTS A DEPOSIT BY CHECK..THE DEPOSIT MUST BE RECEIVED BY THE PROPERTY WITHIN THE SPECIFIED TIME FRAME TO AVOID AUTOMATIC CANCELLATION PLEASE REFER TO EACH PROPERTY FOR SPECIFIC POLICIES. -ONCE THE RESERVATION HAS BEEN CONFIRMED..CANCELLATION PENALTIES MAY APPLY. ALWAYS BE AWARE OF THE CANCELLATION POLICIES AND PENALTIES BEFORE ATTACHING A CREDIT CARD TO THE SEGMENT. 20SEP07 - 31DEC99 MON TUE WED THU FRI SAT SUN GUARANTEE REQUIRED FOR ALL RESERVATIONS. MIDSCALE/STANDARD HOTEL LODGE RATINGS - STARS 4 ADDITIONAL PROPERTY DESCRIPTION TEXT THE 71 M HIGH BUILDING OF HOTEL BULGARIA IS SITUATED IN THE HEART OF BOURGAS. THE HOTEL HAS 17 FLOORS, EACH OF THEM WITH A SPECTACULAR VIEW TO THE BAY OF BOURGAS OR THE OLD TOWN. AS SOON AS THE VISITOR CROSSES THE DOOR AND ENTERS THE LOBBY, HE CAN ONLY BUT APPRECIATE THE CALM ATMOSPHERE AND PEACEFULNESS, WHICH HE HAS FOUND. WELCOMED BY A FRIENDLY AND ATTENTIVE TEAM, HE WILL IMMEDIATELY FEEL AT HOME. THE SPECIAL CARE GIVEN TO THE SMALLEST DETAILS IS THE FINAL TOUCH TO THE GENERAL HARMONY OF A ROOM WHERE IT FEELS GOOD TO STAY. FOR THOSE WHO WANT TO COMBINE WORK WITH PLEASURE WE HAVE SPECIALIZED IN THE ORGANIZATION OF DIFFERENT KINDS OF SEMINARS AND CONGRESS MEETINGS. WE OFFER FREE CABLE INTERNET TO OUR GUESTS AND HIGH SPEED WIRELESS INTERNET AT ALL THE AREAS WITH COMMON ACCESS. THE HOTEL IS SITUATED IN THE VERY CENTER OF BOURGAS, NEARBY MOST OF THE GOVERNMENT, MUNICIPAL AND FINANCIAL BUILDINGS. AMERICAN EXPRESS - MASTER CARD - VISA