NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. THIS PROPERTY WAS BUILT IN 1889 AND LAST RENOVATED IN 1998. SPECIAL EVENTS- MUSTARD FESTIVAL............. JANUARY-MARCH GRAPE HARVEST................ AUGUST-SEPTEMBER VICTORIAN CHRISTMAS.......... DECEMBER CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -PROPERTY OFFERS A COMPLIMENTARY FULL BREAKFAST. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -CHILDREN CAN NOT BE ACCOMMODATED AT THIS PROPERTY. -PETS ARE NOT ALLOWED. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - EXTRA PERSON - 25.00USD ROLLAWAY - 0 CRIB - NA INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. NO PROPERTY INFORMATION THIS KEYWORD: COMM SAUNA WINE TASTING - - - LOCATED NEARBY - - - ANTIQUING BIRD WATCHING BOATING/FISHING FINE DINING HIKING/BIKING TENNIS COURTS GOLF MUD BATH/SPAS HORSE BACK RIDING HOT AIR BALLOON RIDES HENNESSEY HOUSE LOCATED ON A RESIDENTIAL PORTION OF MAIN STREET IS THE PERFECT HOME BASE FOR EXPLORING ALL THAT THE VALLEY HAS TO OFFER. THE CARNEROS REGION FAMOUS FOR ITS CHARDONNAY AND PINOT NOIR GRAPES IS TO THE SOUTH. THE REST OF NAPA VALLEY WITH MANY UNIQUE MICROCLIMES EACH FAVORING DIFFERENT QUALITIES IN GRAPES STRETCHES 20 MILES TO THE NORTH. IN ALL THERE ARE OVER 200 WINERIES TO CHOOSE FROM. DAY TRIPS TAKE YOU TO THE NORTH CALIFORNIA COAST THE REDWOODS AT MUIR WOODS AND SAN FRANCISCO. - SPECIALTY ROOMS - SPECIALTY ROOMS - QUEEN BED SITTING AREA-ROMANTIC THEME-ANTIQUES-PHONE - CARRIAGE HOUSE ROOMS - CARRIAGE HOUSE ROOMS - QUEEN BED FIREPLACE-2-PERSON WHIRLPOOL TUB-PHONE - ELEGANT INTIMATE - ELEGANT AND INTIMATE ROOM WITH QUEEN BED FEATHERBED-ANTIQUES-PHONE -RESERVATIONS REQUIRE A 1 NIGHT DEPOSIT BY VALID CREDIT CARD WITH EXPIRY DATE - AMERICAN EXPRESS-AX / MASTERCARD-MC/IK/CA/EC VISA-VI/BA / DISCOVER CARD-DS / DINERS CLUB-DC -OR- CHECK DEPOSIT TO BE RECEIVED BY THE PROPERTY WITHIN 7 DAYS OF BOOKING OR 7 DAYS PRIOR TO ARRIVAL..WHICHEVER COMES FIRST. -RESERVATIONS OF 5 NIGHTS OR MORE REQUIRE 1 NIGHT DEPOSIT AT BOOKING WHICH IS NON-REFUNDABLE. -GUEST ADDRESS..PHONE NUMBER..AND ARRIVAL TIME ARE REQUIRED FOR CONFIRMATION. PLEASE MESSAGE THIS INFORMATION IN THE /SI-FIELD WITH EACH REQUEST. CHAIN DID NOT DEFINE KEYWORD HENNESSEY HOUSE LOCATED ON A RESIDENTIAL PORTION OF MAIN STREET IS THE PERFECT HOME BASE FOR EXPLORING ALL THAT THE VALLEY HAS TO OFFER. YOULL BE MINUTES FROM WORLD-FAMOUS VINEYARDS AND A STROLL TO RESTAURANTS SHOPS AND THEATRES. AT THE INN GARDENS BURSTING WITH COLOR GREET YOU. SIP WINE AND SHARE CONVERSATION BY THE FOUNTAIN UNDER THE GARDEN TRELLIS OR ON THE DECK OR WARM YOUR BODY AND SOUL IN THE SAUNA. WATCH THE SUN RISE OVER THE MOUNTAINS FROM THE FRONT PORCH. INSIDE THE AIR-CONDITIONED HOUSE ORIGINAL WOODWORK BELGIUM AND ENGLISH ANTIQUES AND ELEGANT DECOR REMIND YOU OF YESTERDAYS CRAFTSMANSHIP AND LUXURY. RELAX WITH ROMANTIC FIREPLACES TWO PERONS WHIRLPOOL TUBS AND FEATHER BEDS IN SOME ROOMS. AT BREAKFAST INDULGE IN GOODIES LIKE BLUEBERRY STUFFED FRENCH TOAST. THREE OCLOCK IS TIME FOR TEA COOKIES AND IN THE EVENINGS WE SERVE WINE CHEESE. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC DS EC VI DEPOSIT AX CA DC DS EC VI FORM OF PAYMENT AX CA DC DS EC VI