NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -COMPLIMENTARY BREAKFAST IS PROVIDED. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -NO FAMILY PLAN - THIS PROPARTY CANNOT ACCMMODATE CHILDREN. ------------------------------------------------------------ CRIBS - NOT AVAILABLE ROLLAWAYS - NOT AVAILABLE EXTRA GUEST CHARGE - 30.00USD SORRY PETS ARE NOT ACCEPTED INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. - - - LOCATED NEARBY - - - -BIRD WATCHING -BICYCLE RENTALS -SIGHTSEEING TOURS -WINE TASTING THE NAPA INN IS LOCATED IN THE HISTORIC DISTRICT WITHIN WALKING DISTANCE OF DOWNTOWN. - DELUXE QUEEN - DELUXE ROOM WITH QUEEN BED FIREPLACE-PRIVATE BATH-LARGE TUB-SHOWER - SUPERIOR QUEEN - SUPERIOR ROOM WITH QUEEN BED QUEEN BED-WARMING STOVE-PRIVATE BATH - DELUXE SUITE - DELUXE SUITE WITH KING BED KING BED-FIREPLACE-PRIVATE BATH-SITTING ROOM - DELUXE SUITE - DELUXE SUITE WITH KING BED FIREPLACE-WHIRLPOOL TUB-KING BED -ALL RESERVAITONS REQUIRE A 1 NIGHT DEPOSIT BY VALID CREDIT CARD WITH EXPIRY DATE - AMERICAN EXPRESS-AX / MASTERCARD-MC/IK/CA/EC VISA-VI/BA / DISCOVER CARD-DS / CARTE BLANCHE-CB / DINERS CLUB-DC. -MAILED DEPOSITS ARE ACCEPTED *ONLY* IF CREDIT CARD IS GIVEN AS GUARANTEE UNTIL CHECK IS RECEIVED. -GUEST ADDRESS..PHONE NUMBER..AND ARRIVAL TIME ARE REQUIRED FOR CONFIRMATION. PLEASE MESSAGE REQUESTED INFORMATION IN THE /SI-FIELD WITH EACH REQUEST. CHAIN DID NOT DEFINE KEYWORD TWO ADJACENT TURN OF THE CENTURY VICTORIAN BUILDINGS COMPRISE THE NAPA INN. LOCATED ON A TREE-LINED STREET JUST A SHORT STROLL FROM SHOPS AND FINE DINING AND MINUTES TO WORLD-CLASS WINERIES. THE PERFECT RETREAT FOR A ROMANTIC WEEKEND. A CANDLELIGHT GOURMET BREAKFAST IS SERVED EACH MORNING IN THE DINING ROOM OR ON THE GARDEN PATIO. DESSERT AND LIQUEURS ARE OFFERED THROUGHOUT THE EVENING IN THE PARLOR. EACH OF OUR 14 GUESTROOMS AND SUITES ARE INDIVIDUALLY DECORATED WITH ANTIQUE FURNISHINGS. ALL HAVE AC AND PRIVATE BATHS. MOST WITH WHIRLPOOL TUBS AND FIREPLACES. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC DS EC VI DEPOSIT AX CA DC DS EC VI FORM OF PAYMENT AX CA DC DS EC VI