NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -THE PROPERTY MEETS U.S.GOVERNMENT FIRE AND SAFETY STANDARDS CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. MEAL PLANS AVAILABLE AT PROPERTY - CONTINENTAL PLAN ADDITIONAL MEAL PLAN DESCRIPTION - DELUXE CONTINENTAL BREAKFAST IS SERVED IN OUR BREAKFAST ROOM FROM 6AM TO 10AM WEEKDAYS 7AM TO 1030AM ON WEEKENDS. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN PAY ADULTS RATES - CHILDREN STAY FREE WITH PARENTS WHEN USING EXISTING BEDDING. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. PROPERTY OFFERS COMMISSION - RATE OF COMMISSION - 10 PERCENT ADDITIONAL COMMISSION PROGRAMS & INFORMATION TEXT 10 PERCENT COMMISSION IS PAID ON COMMISSIONABLE RATES Off-Site Recreational Activities Text Children s Playground Massage Services NO PROPERTY INFORMATION THIS KEYWORD: LOCA Nbr of Rooms - 17 Nbr of Floors - 3 Elegantly appointed luxury guest room with a king size bed, antique designer furniture, Jacuzzi tub, highs speed internet access, and marble tiled bathrooms. Continental breakfast and newspaper also included. A1K - Max Occupancy - 2 People Elegantly appointed luxury guest room with a king size bed, antique designer furniture, Jacuzzi tub, highs speed internet access, and marble tiled bathrooms. Continental breakfast and newspaper also included. General Room Amenities - Bathroom Amenities / High Speed Internet Access / Jacuzzi Bath Tub Chargeable Amenities - High Speed Internet Access A1Q - Max Occupancy - 2 People Elegantly appointed luxury guest room with a queen size bed, high speed internet, antique designer furniture, Jacuzzi tub, and marble tiled bathrooms. Continental breakfast and newspaper also included. General Room Amenities - Bathroom Amenities / High Speed Internet Access / Jacuzzi Bath Tub Chargeable Amenities - High Speed Internet Access A2Q - Max Occupancy - 4 People Elegantly appointed luxury guest room with two queen size beds, high speed internet, antique designer furniture, Jacuzzi tub, and marble tiled bathrooms. Continental breakfast and newspaper also included. General Room Amenities - Bathroom Amenities / High Speed Internet Access / Jacuzzi Bath Tub Chargeable Amenities - High Speed Internet Access A deposit of one night is required at the time of booking 18JUL07 - 31DEC99 MON TUE WED THU FRI SAT SUN GUARANTEE REQUIRED FOR ALL RESERVATIONS. GUARANTEE REQUIRED BY CREDIT CARD AT TIME OF BOOKING. MIDSCALE/STANDARD HOTEL RATINGS - MOBIL 4 STARS ADDITIONAL PROPERTY DESCRIPTION TEXT THE STERLING HOTEL IS LOCATED IN THE HEART OF DOWNTOWN SACRAMENTO. IT BOASTS 17 ELEGANTLY DESIGNED ROOMS FEATURING ITALIAN MARBLE TILED BATHROOMS AND JACUZZI TUBS. IN ROOM COFFEE BATHROBES AND PERSONAL AMENITIES ARE ALSO INCLUDED. CONTINENTAL BREAKFAST IS SERVED EACH MORNING IN OUR RECEPTION BAR. THE STERLING HOTEL IS ALSO HOME TO THE AWARD WINNING CHANTERELLE RESTAURANT OFFERING THE FINEST IN CALIFORNIA CUISINE. THE STERLING HOTEL IS LOCATED JUST BLOCKS AWAY FROM THE SACRAMENTO CONVENTION CENTER THE STATE CAPITAL THE GOVENORS MANSION THE CROCKER ART MUSEUM AND DOWNTOWN PLAZA. AMERICAN EXPRESS - MASTER CARD - DINERS CLUB - DISCOVER CARD - VISA