NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. Property Safety and Security - Meets Fire Safety Code Safety and Security Text - This property is fire safety inspected and regulated. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. Additional Meal Plan Description - Deluxe Continental Breakfast is served in our breakfast room from 7am-10am weekdays, 8am-10:30 on weekends. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX Family Plan Available - Children 18yrs and under stay free when sharing a room with parents. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 10.00 Percent Additional Commission Programs & Information Text 10pct commission is paid to travel agents when booking commissionable rates. On-Site Recreational Activities: Racquetball Sightseeing Tours On-Site Recreational Activities Text Heath Club Massage Service Tennis Courts Located in Downtown Sacramento, Vizcaya Mansion is within 5 - 10 minutes of the State Capitol, Sacramento Convention Center and the Federal and County Court Houses. Nbr of Rooms - 9 Nbr of Floors - 2 AJS - Max Occupancy - 2 People Deluxe room with queen size bed. Includes fireplace and jacuzzi tub. Full cooked-to-order breakfast, there are complimentary newspapers located in the lobby and free parking is also included. General Room Amenities - Free Newspaper / Jacuzzi Bath Tub STE - Max Occupancy - 5 People Deluxe room with two separate bedrooms, sitting area and dining area. Includes full cooked-to-order breakfast and there are complimentary newspapers located in the lobby. Queen bed in each bedroom General Room Amenities - Free Newspaper / Jacuzzi Bath Tub A1Q - Max Occupancy - 2 People Deluxe room with two separate bedrooms, sitting area and dining area. Includes full cooked-to-order breakfast and there are complimentary newspapers located in the lobby. Queen bed in each bedroom General Room Amenities - Free Newspaper / Jacuzzi Bath Tub PLEASE SEE GUARANTEE POLICY 20Apr07 - 31Dec99 MON TUE WED THU FRI SAT SUN Reservations Held Until 2300 Hours On Day Of Arrival, Local Hotel Time. All reservations must be guarantee for late arrival by valid credit card. Tourist/Economy Hotel Additional Property Description Text Located in Downtown Sacramento, The Vizcaya Mansion is within minutes of the State Capitol, Sacramento Convention Center, and the Federal and County Court Houses. Adjacent to beautiful gardens and a stately fountain, the mansion features exquisitely appointed guest rooms with elegant designer furnishings and Italian marble tiled bathrooms. Some guest rooms also offer jacuzzis and/or fireplaces. Each room comes with a free cooked-to-order breakfast and there are complimentary newspapers. American Express - Master Card - Diners Club - Visa