NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. AFTER HOURS ARRIVALS - LOCKBOX AND REPRESENTATIVE AVAILABLE CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN ARE WELCOME INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. BICYCLE RENTALS CHILDRENS PLAYGROUND HEALTH CLUB GAME ROOM OUTDOOR POOL SAUNA/SPA MASSAGE SERVICE RAQUETBALL TENNIS LOCATED IN NORTH SAN DIEGO IN THE LA JOLLA AREA BETWEEN FREEWAYS 805 5 AND 52. - CORPORATE 1 BEDROOM - QUEEN BED UPGRADED FURISHINGS.WASHER -DRYER CABLE TELEVISION - CORPORATE 2 BEDROOM - 2 QUEEN BEDS WASHER AND DRYER CABLE TELEVISION UPGRADED FURNISHINGS - EXECUTIVE 1 BEDROOM - UPGRADED FURNISHINGS EXTENDED CABLE TV TV IN BEDROOM FAMILY ROOM - EXECUTIVE 2 BEDROOM - UPGRADED FURNISHINGS WASHER AND DRYER CABLE TV IN MASTER BEDROOM FAMILY ROOM PLEASE SEE GUARANTEE POLICY CHAIN DID NOT DEFINE KEYWORD THE PIDGEON AT COSTA VERDE IS CENTRALLY LOCATED IN SAN DIEGO. ACROSS THE STREET IS THE UTC/WESTFIELD REGIONAL MALL. WALKING DISTANCE TO SEVERAL RESTAURANTS. CLOSE TO QUALCOMM STADIUM AND BIOTECH COMPANIES. DOWNTOWN IS LESS THAN 20 MINUTES AND LA JOLLA IS 5 MINUTES AWAY. SOME OF THE ATTRACTIONS IN THE AREA INCLUDE JOHN BIRCH AQUARIUM SEAWORLD OLD TOWN LEGOLAND MCAS MIRAMAR AND SCRIPPS MEMORIAL HOSPITAL. ALL ROOM HAVE AIR-CONDITIONING AND A FULL SIZE WASHER AND DRYER. A BRAND NEW SPORTS FACILITY WITH SEVERAL TYPES OF EQUIPMENT INCLUDING A RAQUETBALL COURT TRAINERS AND CONFERENCE ROOM. THE TOWERS AT COSTA VERDE OPEN JULY OF 2003 AND THE PIDGEON COMPANY WILL HAVE SEVERAL HOMES. THEY WILL HAVE EVERYTHING THE GARDEN HOMES HAVE PLUS GRANITE KITCHEN COUNTER TOPS GRANITE ENTRY WAYS AND FANTASTIC VIEWS OF THE CITY. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA VI DEPOSIT AX CA VI FORM OF PAYMENT AX CA VI