NO PROPERTY INFORMATION THIS KEYWORD: PROM NO PROPERTY INFORMATION THIS KEYWORD: TRVL NO PROPERTY INFORMATION THIS KEYWORD: OTHR NO PROPERTY INFORMATION THIS KEYWORD: INDX **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO MEAL PLANS OFFERED. NO PROPERTY INFORMATION THIS KEYWORD: GRPS CHILDREN 12 AND UNDER STAY FREE WITH PARENTS USING EXISTING BEDDING. PETS ARE NOT ACCEPTED. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. **************************************************************** *** COMMISSION INFORMATION *** **************************************************************** -PLEASE READ INDIVIDUAL PROPERTY COMMISSION POLICY FOR RATE PAID ON TRAVEL AGENT COMMISION. -MOST PROPERTIES ARE FULLY RESPONSIBLE FOR DISBURSEMENT OF COMMISSIONS..AND REALIZE THE IMPORTANCE OF PROMPT PAYMENT. -ALL INITIAL COMMISSION REQUESTS MUST BE FORWARDED TO THE APPROPRIATE PROPERTY. - - OAKWOOD WORLDWIDE CORPORATE HOUSING - - -OAKWOOD CORPORATE HOUSING WILL PAY A 10 PERCENT COMMISSION ON THE FIRST MONTHS AMOUNT..UP TO AN AMOUNT NOT TO EXCEED 350.00USD WITH NATIONWIDE FURNISHED CORPORATE APARTMENT RENTS AVERAGING OVER 2200.00USD PER M0NTH. -ALL COMMISSION CHECKS WILL BE PROMPTLY DISBURSED TO THE AGENCY ON RECORD AT MONTHS END OF YOUR CLIENTS ARRIVAL DATE. COMMISSION CHECKS ARE CENTRALLY PAID BY OAKWOOD CORPORATE HOUSING. SHOPPING SIGHTSEEING THE HOTEL IS LOCATED IN THE HEART OF UNION SQUARE. VERY ACCESSIBLE TO ALL KINDS OF TRANSPORTATION. SHOPPING MALLS AND GROCERY STORES ARE JUST AROUND THE AREA. A1Q - DELUXE QUEEN ROOM DELUXE ROOM WITH A QUEEN SIZE BED. ROOM INCLUDES PRIVATE BATH, COFFEE MAKER, SHOWER, CABLE TV, AND DIRECT DIAL PHONE. *PLEASE SEE GUARANTEE KEYWORD FOR MORE INFORAMTION* ALL RESERVATIONS MUST BE GUARANTEED TO A VALID CREDIT CARD AT THE TIME OF BOOKING. THE HERBERT HOTEL IS A SMALL HISTORIC HOTEL LOCATED ON THE POWELL STREET CABLE CAR LINE AT LEGENDARY UNION SQUARE, SAN FRANCISCO, CALIFORNIA. NEWLY DESIGNED AND RENOVATED, THE HOTEL OFFERS STYLE, LOCATION AND AFFORD- ABILITY UNMATCHED IN THE CITY CENTER. CONVENIENTLY LOCATED IN THE HEART OF THE CITY, THE HERBERT IS A SHORT WALK FROM SAN FRANCISCO'S MANY ATTRACTIONS. RESTAURANTS, SHOPS GALLERIES AND THEATERS ARE JUST OUTSIDE OUR DOOR. MOSCONE CENTER, CHINATOWN, THE MUSEUM OF MODERN ART AND THE WORLD'S MOST FABULOUS STORES ARE A SHORT WALK AWAY. OUR 34 GUEST ROOMS ARE NEWLY DESIGNED AND RENOVATED, WITH SPECTACULAR VIEWS OF THE CITY SKYLINE. ALL OF OUR ROOMS COME WITH HIGH SPEED INTERNET ACCESS. WE OFFER SUITES AND SINGLE ROOMS AT AFFORDABLE PRICES AS WELL AS DOUBLE AND TRIPLE CONNECTING ROOMS THAT ARE IDEAL FOR FAMILIES. OFFERING MODERN HOTEL AMENITIES AND A CLASSIC SAN FRANCISCO HOTEL, THE HERBERT IS IDEAL FOR FAMILIES AS WELL AS BUSINESS AND LEISURE TRAVELERS. ENJOY THE COMFORT OF CLEAN AND WELL- EQUIPPED ACCOMMODATIONS AT A FRACTION OF THE PRICE OF TYPICAL DOWNTOWN SAN FRANCISCO HOTELS. MAKE A RESERVATION TODAY... AMERICAN EXPRESS DISCOVER CARD JAPAN CREDIT BUREAU MASTERCARD VISA