NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. SPECIAL EVENTS- GIANTS BASEBALL - APR-OCT 49ERS FOOTBALL - AUG-JAN BAY TO BREAKERS - MAY GAY PRIDE PARADE - JUN CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN ARE WELCOME INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10PCT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. HEALTH CLUB SAUNA/SPA LOCATED OFF SITE BARS CABARET/NIGHTCLUB GAME ROOM GIFT SHOP LOCATED IN THE HEART OF SAN FRANCISCO WITHIN WALKING DISTANCE OF DAVIES SYMPHONY HALL CIVIC CENTER AND THE SAN FRANCISCO OPERA HOUSE. - DOUBLE DOUBLE - 2 DOUBLE BEDS-CABLE-FREE HBO-FREE PARKING PVT BATH-IN ROOM COFFEE-THEATER DISTRICT - QUEEN - QUEEN BED-CABLE TV-FREE HBO-FREE PARKING PVT BATH-IN ROOM COFFEE-THEATER DISTRICT PLEASE SEE GUARANTEE POLICY CHAIN DID NOT DEFINE KEYWORD AN URBAN RETREAT ONLY MINUTES FROM THE CITYS MOST FAMOUS ATTRACTIONS THE OASIS OFFERS A COMFORTABLE HAVEN FOR WEARY TOURISTS AND BUSINESS TRAVELERS ALIKE. OUR LARGE COMFORTABLE GUEST ROOMS FEATURE REMOTE CONTROL CABLE COLOR TV WITH FREE HBO AM/FM RADIOS HAIR DRYERS MAKE-UP MIRRORS IRONS IRONING BOARDS AND RELAXING SHOWER MASSAGE. ALL ROOMS FEATURE DIRECT DIAL TELEPHONES AND COMBINATION BATH/SHOWERS. FREE COVERED PARKING IS AVAILABLE DIRECTLY UNDER THE INN CONVENIENT AND SECURE. AFTER A DAY OF EXPLORING THE DELIGHTS OF SAN FRANCISCO TAKE A DIP IN THE HOT TUB STRETCH OUT ON THE SPACIOUS SUNDECK OR UNWIND IN THE EXECISE ROOM. THE FRIENDLY STAFF AT OUR FRONT DESK IS AT YOUR SERVICE 24 HOURS A DAY AND ARE READY TO MAKE SUGGESTIONS FOR DINNER AND EVENING ENTERTAINMENT IN THE NEARBY CLUB AND THEATER DISTRICTS. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA JC VI DEPOSIT AX CA JC VI FORM OF PAYMENT AX CA JC VI