NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. GOV RATE IS NOT COMMISSIONABLE TO TRAVEL AGENTS. THIS PROPERTY WAS BUILT IN 1991 AND LAST RENOVATED IN 1995. SPECIAL EVENTS- SAN JOSE SHARKS .............. OCTOBER-FEBRUARY CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -COMPLIMENTARY FULL HOT BREAKFAST IS PROVIDED. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -CHILDREN 12YRS. OF AGE AND UNDER STAY FREE WHEN SHARING A ROOM WITH PARENTS. ------------------------------------------------- ROLLAWAY - 15.00USD CRIB - NOT AVAILABLE EXTRA PERSON - 10.00USD PETS ARE NOT ACCEPTED. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. - - - LOCATED NEARBY - - - -GOLF -BICYCLE RENTALS -GYMNASIUM -HEALTH CLUB -INDOOR POOL -RACQUETBALL/SQUASH -OUTDOOR POOL -SIGHTSEEING TOURS -SAUNA/SPA -TENNIS COURTS -SWIMMING THE VALLEY PARK HOTEL IS LOCATED IN SAN JOSE ON STEVENS CREEK BOULEVARD NEAR BASCOM AVENUE ONE BLOCK FROM HIGHWAY 880 *HWY 17*. IT IS BETWEEN SANTA CLARA VALLEY MEDICAL CENTER AND OCONNOR HOSPITAL AND JUST 1/4 MILE FROM THE VALLEY FAIR SHOPPING MALL. NON SMOKING QUEEN WITH JACUZZI - OUR TWO QUEEN BEDDED GUEST ROOMS FEATURE WIFI HIGH SPEED INTERNET ACCESS, COMFORTABLE SOFA CHAIRS, REFIRGERATOR, COFFEE MAKER, VOICEMAIL, 2 LINE SPEAKERPHONE, ALARM CLOCKS WITH AM/FM AND CD CAPABILITY, LARGE BATHROOM WITH JACUZZI. HBO, ESPN, TNT AS WELL AS PAY PER VIEW MOVIES ON DEMAND. NON SMOKING DELUXE SUITE WITH JACUZZI - OUR DELUXE SUITES FEATURES LIVING ROOM FROM THE KING UPGRADED TRIPLE SHEETED BEDDED ROOM, WIFI HIGH SPEED INTERNET ACCESS, COMFORTABLE SOFA BED AND CHAIRS, REFRIGERATOR, COFFEEMAKER, VOICEMAIL, 2 LINE SPEAKERPHONE, ALARM CLOCKS WITH AM/FM AND CD CAPABILITY, ALRGE BATHROOM WITH JACUZZI. NON SMOKING KING DELUXE WITH JACUZZI - ONE KING BEDDED GUEST ROOMS WITH WIFI INTERNET ACCESS, COMFORTABLE SOFA CHAIRS, REFRIGERATOR, COFFEEMAKER, VOICE MAIL, SMART DESK, 2 LINE SPEAKERPHONE, ALARM CLOCKS WITH AM/FM CD CAPABILITY, LARGE BATHROOM WITH JACUZZI. UPGRADE BEDDING IN SOME ROOMS. NON SMOKING STANDARD SUITE WITH JACUZZI - NON SMOKING STANDARD SUITE IS EQUIPPED WITH TWO QUEEN SIZE BEDS, 2 PERSON JACUZZI TUB, 27INCH TELEVISION, WIFI INTERNET ACCESS, TELEPHONE WITH VOICEMAIL, COFFEEMAKER, HAIRDRYER, IRON, IRONING BOARD, AND KITCHENTTES. SMOKING 2 QUEENS WITH JACUZZI - OUR TWO BEDDED GUEST ROOMS FEATURES WIFI INTERNET ACCESS, COMFORTABLE SOFA CHAIRS, REFRIGERATOR, COFFEEMAKER, VOICEMAIL, 2 LINE SPEAKERPHONE, ALARM CLOCKS WITH AM/FM AND CD CAPABILITY, LARGE BATHROOM WITH JACUZZI. **COMPLIMENTARY HBO, ESPN, TNT AS WELL AS PAY PER VIEW MOVIES ON DEMAND. EVERY MORNING OUR GUEST ENJOYS EXTENDED FULL HOT BREAKFAST MADE TO ORDER INCLUDES VARIETY OF CEREALS, JUICES, AND FRESH FRUITS IN OUR SAN CARLOS DINING ROOM. WE ALSO SERVES EXCLUSIVE THREE COURSE DINNER BUFFET DAILY FOR ALL OUR HOTEL GUEST AT NO ADDITIONAL COST.** -PLEASE SEE GUARANTEE KEYWORD FOR INFORMATION. CHAIN DID NOT DEFINE KEYWORD THE VALLEY PARK HOTEL IS LOCATED IN SAN JOSE ON STEVENS CREEK BOULEVARD NEAR BASCOM AVENUE 1 BLOCK FROM HWY 880 *HWY 17*. IT IS BETWEEN SANTA CLARA VALLEY MEDICAL CENTER AND OCONNOR HOSPITAL AND JUST 1/4 MILE FROM THE VALLEY FAIR SHOPPING MALL. A LARGE JACUZZI TUB IS WAITING TO HELP YOU WIND DOWN AND RELAX FROM YOUR BUSY DAY - ALL IN THE PRIVACY OF YOUR OWN ROOM. EACH ROOM AT THE VALLEY PARK HOTEL BOASTS SUCH AMENITIES AS A MINI-KITCHENETTE WITH MICROWAVE REFRIGERATOR AND COFFEE MAKER. EACH ROOM ALSO COMES EQUIPPED WITH REMOTE CONTROL TV WITH PAY-PER-VIEW MOVIES. EVERY MORNING THE GUEST ENJOYS A FULL HOT BREAKFAST IN THE DINING ROOM LOCATED ON THE SECOND FLOOR. THESE SERVICES ALONG WITH DRY CLEANING AND ON-SITE LAUNDRY MACHINES HAVE BEEN FOUND TO BE VERY USEFUL FOR FAMILIES VISITING LOVED ONES IN THE AREA. THE VALLEY PARK HOTEL IS ALSO A STRAIGHT SHOT OF 5 MILES TO THE CONVENTION CENTER AND DOWNTOWN SAN JOSE. MANY PUBLIC PARKS AND RECREATION CENTERS SANTA CLARA UNIVERSITY AND SAN JOSE CITY COLLEGE ARE A SHORT DISTANCE FROM THE HOTEL. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC DS JC VI DEPOSIT AX CA DC DS JC VI FORM OF PAYMENT AX CA DC DS JC VI