NO PROPERTY INFORMATION THIS KEYWORD: PROM TRAVEL INDUSTRY DISCOUNT POLICIES VARY FROM PROPERTY TO PROPERTY AND THEY MUST BE CONTACTED DIRECT TO CONFIRM THE DISCOUNT. NON-SMOKING ROOMS AVAILABLE UPON REQUEST. PARKING RMB 5/DAY. *** INDEX *** no property information this heyword: INDX |HOD/MENU * Unirez Help Desk * For Help or Questions on Reservations North America Unirez Customer Service Contact United States and Canada- Telephone: 877-920-9199 Hours: 8am-7pm CST MON-FRI Asia and South Pacific Unirez Customer Service Contact Singapore- Telephone: 65 6260 9246 eMail: [email protected] Hours: 8:00am - 6:00pm Telephone- 852 3002 1666 eMail- cs-at-hotelbackup.com -Hong Kong- cschina-at-hotelbackup.com -China- Hours- 800am - 600pm Sydney..Australia Telephone: 61 2 9416 4240 eMail- csanz-at-hotelbackup.com Hours- 830am - 500pm Japan- Telephone- 81 3 3475 1915 Facsimile- 81 3 3475 1917 eMail- unirez.japan-at-pegs.com Hours- 900am - 530pm Hong Kong- Telephone- 852 3002 1666 eMail- unirez.aspac-at-pegs.com Hours- 800am - 600pm * Customer Service Guidelines * Should you have any customer service issues for a property via Unirez..please note the following guidelines in order to serve you better. Issue must be submitted within 90 days of the guest*s arrival date Please include a complete copy of the PNR and if applicable a copy of the credit card statement showing any disputed charges. If a cancel Segment does not have a cancellation number it is not considered to be a valid cancellation and may be subject to penalties from the hotel. If you do not receive a cancellation number..please contact our help desk within 24 hours of issuing the cancel request. Unirez properties do have the ability to place their inventory to an -on request- status. Through this status is to be used on a limited basis..should a hotel utilize this setting during a limited inventory period they do have 24 hours from receipt of your reservation request to respond. Once a confirmation number is appended to an -on request- Segment..you can not modify that Segment. For changes you will need to generate a new Sell Segment and then cancel the original Segment. ****For same day arrival bookings please contact the hotel directly to ensure your booking is received. This policy applies to all booking types. Please forward all correspondence to: Unirez Att: Customer Service 8350 North Central Expressway Campbell Centre 1 Suite 1900 Dallas TX 75206 NO PROPERTY INFORMATION THIS KEYWORD: MEAL GROUP POLICY - UNIREZ Group Bookings on the GDS: A single travel agency can make multiple bookings for one hotel up to a maximum of 9 rooms in total for the same arrival date as long as each booking does not exceed a maximum of 4 rooms per record locator. A single large group of travelers can not be booked within multiple bookings. Any bookings received at a property that do not adhere to this policy may not be honored. Please note that if a booking has been made on the same day as arrival, and expected arrival at the property is after midday, the guest should phone the property to confirm the booking. . FAMILY-CHILDREN 12 AND UNDER STAY FREE WHEN OCCUPYING SAME ROOM AS ADULTS AND USING EXTRA BEDDING. PETS - NO PETS ALLOWED. NO PROPERTY INFORMATION THIS KEYWORD: FREQ CORPORATE RATES ARE AVAILABLE USING RATE LEVEL *C*. CLIENTS COMPANY NAME SHOULD BE NOTED IN THE SI- FIELD. * BOOKING GUIDELINES UNIREZ GROUP BOOKING POLICY A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED A MAXIMUM OF 4 ROOMS PER LOCATOR. ANY BOOKINGS RECEIVED AT A PROPERTY THAT DO NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. OPTIONAL FIELDS NECESSARY TO SATISFY BOOKING ** ALL BOOKINGS MUST HAVE INDIVIDUAL NAMES ** REQUIREMENTS FOR THE FOLLOWING RATE CATEGORIES. N/A - NOT APPLICABLE/NOT OFFERED N/R - NO RESTRICTIONS FOR THIS CATEGORY THESE RATE CATEGORIES ARE LISTED IN DISPLAY ORDER. *ASC* AAA - BOOKING REQUIREMENTS N/R - CHECK IN REQUIREMENTS CLIENT MUST PRESENT AAA MEMBERSHIP ID - GENERAL RESTRICTIONS FOR AAA MEMBERS *COR* CORPORATE - BOOKING REQUIREMENTS COMPANY NAME IN SI- FIELD - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING FOR BUSINESS PURPOSES *GOV* GOVERNMENT - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING ON GOVERNMENT BUSINESS *SEN* SENIOR CITIZENS - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS MEMBER OF TRAVELING PARTY AGE 50 OR OLDER *SPE* SPECIAL PROMOTION - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS N/R COMIMISSION-10 PERCENT PAID BY THE HOTEL GYM FIT WITH THE BEST EQUIPMENT FOR EXERCISE. GREEN LAKE HOTEL IS LOCATED IN DOWNTOWN AREA. 6 SOUTH CUIHU*GREEN LAKE*ROAD KUNMING YUNNAN CHINA. - BUSINESS TWIN SUPERI - TWO QUEEN SIZE BEDS WITH CITY AND LAKE VIEW - BUSINESS LUXURY - 1 KING SIZE BED WITH SHOWER ROOM IT IS MORE BIGGER . - BUSINESS PREMIER LUX - 1 KING SIZE BED BEST PLACE TO VIEW THE GREEN LAKE - BUSINESS KING SUPERI - 1 KING SIZE BED WITH CITY AND LAKE VIEW - TWIN SUPERIOR ROOM - SUPERIOR ROOM WITH TWO DOUBLE BEDS. TELEPHONES MINI BAR AND TELEVISION. ROOM WITH SITTING ROOM - 2 QUEEN SIZE BEDS WITH LAKE AND CITY VIEW - KING SUPERIOR ROOM - ROOM WITH KING SIZE BED IN EXECUTIVE FLOOR - 1 KING SIZE BED WITH CITY AND LAKE VIEW - TWIN BED ROOM -R WITH SHOWER ROOM TWO BED ROOM WITH SHOWER A DEPOSIT OF 300 FIXED CHARGE IS REQUIRED AT BOOKING GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: CREDIT CARDS: SEE |HOD/CRED DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED GREEN LAKE HOTEL WITH A BEAUTIFUL ENVIRONMENT AND 292 COMFORTABLE ROOMS AND SUITES EQUIPPED FOR BUSINESS OR LEISURE TRAVELERS TASTEFULLY DECORATED WITH VIEW OF GREEN LAKE PARK. GREEN LAKE HOTEL IS A SUPER FIVE STARS HOTEL WITH A NICE VIEW OF FACING BEAUTIFUL GREEN LAKE PARK THE *JEWEL OF KUNMING* AND OUR STATE-OF-THE ART FACILITIES WHICH WERE DESIGNED BY INTERNATIONALLY-RENOWNED FIRMS INCLUDING HBA NIKKEN SEKKI AND BELT COLLINS ETC. SIMPLY THE BEST* WE SINCERELY HOPE THAT WE WILL HAVE FURTHER OPPORTUNITIES TO COOPERATE AGAIN AT THAT TIME. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC JC VI DEPOSIT AX CA DC JC VI FORM OF PAYMENT AX CA DC JC VI