NO PROPERTY INFORMATION THIS KEYWORD: PROM XXXTVL - Travel Agent Rate ID Required Minimum night stay may apply. ADDITIONAL DESCRIPTION/LOCATION HOD/DESC- CONFERENCE DESCRIPTIONS HOD/CONV- ADDITIONAL DIRECTIONS HOD/DIRS- DINING FACILITIES HOD/DINE- UPCOMING EVENTS HOD/EVEN- SPECIAL NOTATIONS HOD/OTHR- PARKING INFORMATION HOD/PARK- LOCAL RECREATION HOD/RECR- PACKAGES HOD/PKGS- UTELL CUSTOMER SERVICE/GDS HELP DESKS DO YOU HAVE FURTHER QUESTIONS ABOUT UTELL*S... POLICIES...GUARANTEES...DEPOSITS...PROCESSING OF RESERVATIONS...OR ABOUT ANY OF THE PROPERTIES. PLEASE CONTACT THE CUSTOMER SERVICE/GDS HELP DESK AVAILABLE IN YOUR REGION - LATIN AMERICA ------------- ARGENTINA (54 11) 4390 4039 BRAZIL (55 11) 3089 7900 BRAZIL TOLL FREE 0800 11 9131 CHILE TOLL FREE 800 530 061 COLOMBIA (57 1) 294 9570 ECUADOR (57 1) 294 9570 MEXICO (5255)5387 9600 MEXICO TOLL FREE 800 9039500 PANAMA (57 1) 294 9570 PERU TOLL FREE 0800 50540 URUGUAY TOLL FREE (54 11) 4390 4039 VENEZUELA TOLL FREE 0800 100 6814 NORTH AMERICA ------------- CANADA 1 800 338 8355 USA/CANADA 1 800 44 UTELL USA/CANADA 1 800 448 8355 AUSTRALIA -------------- AUSTRALIA TOLL FREE 1 800 221 176 NEW ZEALAND TOLL FREE 0800 933 123 ASIA ------------ CHINA 10 800 852 0673 HONG KONG (852) 2965 1999 INDIA 000 800 650 1157 INDONESIA (65) 6260 8880 JAPAN (813) 3475 3434 MALAYSIA 1 800 801 018 SINGAPORE (65) 6260 8880 SOUTH KOREA TOLL FREE 00308 651 1888 TAIWAN 00801 855 686 THAILAND 1 800 651 881 WESTERN JAPAN TOLL FREE 0120 318 900 EUROPE ------------- AUSTRIA TOLL FREE 0800 220016 BELGIUM TOLL FREE 0800 84142 DENMARK TOLL FREE 8020 8100 FRANCE 33 1702 00021 FINLAND 358 922 901904 GERMANY 069 668 01000 HUNGARY +36 1 3917558 ITALY 0039 02 723131 ITALY TOLL FREE 800 820 144 NETHERLANDS 31 205 174717 NORTHERN IRELAND TOLL FREE 0800 660066 NORWAY 800 35088 PORTUGAL (351) 213 173 750 PORTUGAL TOLL FREE 800 846102 REPUBLIC OF IRELAND 1 872 3300 SPAIN (34) 91 594 94 94 SWEDEN 46 8 751 3659 SWITZERLAND 41 22 3100849 UNITED KINGDOM 08705 300200 AFRICA -------------- SOUTH AFRICA TOLL FREE 0800995 393 IF THERE IS NOT A HELP DESK LISTED IN YOUR AREA YOU MAY QUEUE A MESSAGE TO US AT - FOR APOLLO: S*HTL/QMSG.B - FILL IN MASK THEN - QEM/QFB FOR GALILEO: N.VUI* TEXT MSG. E| AFTER EACH LINE - QEM/VQX FORMATS - YOU CAN RETRIEVE FORMATS TO ASSIST YOU WITH MAKING RESERVATIONS OR TO MODIFY AN EXISTING RESERVATION BY ACCESSING THE APOLLO/ GALILEO HELP PAGES. TYPE: HELP HOTEL No meal plan included in rates. GROUP BOOKING POLICY . A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED THE FOLLOWING- . A MAXIMUM OF 3 ROOMS FOR PROPERTIES UP TO 99 ROOMS A MAXIMUM OF 4 ROOMS FOR PROPERTIES BETWEEN 100-199 ROOMS A MAXIMUM OF 5 ROOMS FOR PROPERTIES WITH 200 OR MORE ROOMS . A SINGLE LARGE GROUP OF TRAVELERS CAN NOT BE BOOKED WITHIN MULTIPLE BOOKINGS. ANY GROUP BOOKINGS EXCEEDING THE MAXIMUM NUMBER OF ROOMS LISTED ABOVE MUST BE ARRANGED THROUGH ONE OF OUR OFFICES. . ANY BOOKINGS RECEIVED AT A PROPERTY THAT DOES NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. . THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. . There is no room charge for one child 12 years or under when sharing accommodation with 2 paying adults and using existing beds. Maximum 2 adults and 1 child per room. No frequent flyer program at this time. XXXCOR - Corporate Rate UTELL HOTELS AND RESORTS GROUP BOOKING POLICY A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED A MAXIMUM OF 4 ROOMS PER LOCATOR. ANY GROUP BOOKINGS EXCEEDING THE MAXIMUM NUMBER OF ROOMS LISTED ABOVE MUST BE ARRANGED THROUGH ONE OF OUR OFFICES. ANY BOOKINGS RECEIVED AT A PROPERTY THAT DO NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. OPTION/EXTRA FIELDS ARE NOT SUPPORTED BY THIS CHAIN PLEASE REFER TO |HODUI/OPTI FOR MORE INFORMATION. UTELL IS A PARTICIPANT IN THE INSIDE LINK PROGRAM IN APOLLO AND GALILEO-FOR MORE INFORMATION PLEASE SEE |HODUI/LINK RACK RATES ---------- ALL OF OUR PROPERTIES OFFER RACK RATES THAT ARE SUBJECT TO AVAILABILITY AND NORMALLY DO NOT REQUIRE ANY SPECIAL CONDITIONS TO MAKE A RESERVATION. PLEASE BE SURE TO USE THE RACK RATE QUALIFIER IF YOU ARE SEARCHING FOR UTELL PROPERTIES WITH RACK RATES. EXAMPLE: HOA33JUN-3NTXXX/UI/C-RAC XXX IS THE CITY CODE **ROOM RATES** CONFIRMED HOTEL RESERVATIONS WHICH ARE RESERVATIONS THAT HAVE A CONFIRMATION NUMBER APPENDED TO THE HOTEL SEGMENT WILL BE HONORED BY UTELL. WE CANNOT HONOR ANY ROOM RATES REQUESTED IN AN /SI-FIELD. RATES THAT ARE REQUESTED IN THE /SI-FIELD ARE SUBJECT TO THE INDIVIDUAL DISCRETION OF THE HOTEL. **HOTEL POLICIES** IT IS THE TRAVEL AGENTS RESPONSIBILITY TO READ AND COMPLY WITH THE INDIVIDUAL HOTEL*S GUARANTEE DEPOSIT AND CANCELLATION POLICIES. **HOTEL MODIFICATIONS** WHEN MODIFYING A CONFIRMED RESERVATION*S RATE CODE ROOM TYPE OR DATE PLEASE BE SURE TO VERIFY THE HOTEL*S AVAILABILITY FIRST. IF THE DATES ROOM TYPE OR RATE CODE YOU WISH TO CHANGE ARE NOT AVAILABLE PLEASE CONTACT THE LOCAL UTELL GDS HELP DESK FOR ASSISTANCE. MODIFICATION MESSAGES PROCESSED VIA APOLLO/GALILEO ARE SENT TO UTELL AS TWO SEPARATE MESSAGES. THE FIRST MESSAGE IS SENT TO US IN THE FORM OF A CANCELLATION MESSAGE AND THE SECOND MESSAGE IS A NEW RESERVATION REQUEST. BY FOLLOWING THIS PROCEDURE YOU WILL BE ASSURED OF NOT ACCIDENTALLY LOSING YOUR PREVIOUS HOTEL ACCOMMODATIONS WHEN US IN THE FORM OF A CANCELLAT WHEN THE PROPERTY*S ROOM INVENTORY AGE IS A NEW RESERVATION REQU OU WILL BE ASSURED OF NOT ACC ***********************************TEL ACCOMMODATIONS WHEN MODIF **TERMS AND CONDITIONS** OPERTY*S ROOM INVENTORY MAY N PLEASE REFER TO THE CONFIRMATION NUMBER IN ANY CORRESPONDENCE WITH THIS OFFICE* THIS RESERVATION IS MADE AND ACCEPTED SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS - UTELL HOTEL & RESORTS IS NOT *A* A TRAVEL AGENCY OR AN AGENT OF ANYTRAVEL AGENCY OR *B* A HOTELIER OR AN AGENT OF ANY HOTELIER*THISCONFIRMATION DOES NOT CONSTITUTE A CONTRACT BETWEEN UTELL HOTELS & RESORTSAND ANY HOTELIER* ANY TRAVEL AGENCY* OR ANY OF THEIR CUSTOMERS* UTELL AND ITS AFFILIATES DO NOT OWN OR CONTROL ANY TRAVEL AGENT* HOTELIER OR HOTEL* THUS BY BOOKING A ROOM THROUGH UTELL AND OR STAYING AT THE HOTEL YOU* THE TRAVEL AGENT OR THE GUEST AS THE CASE MAY BE* AGREE THAT NEITHER UTELL NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR *A* THE NEGLIGENCE ACTS OBLIGATIONS OR OMISSIONS OF ANY TRAVEL AGENT* HOTELIER AND HOTEL AND ANY OF THEIR AGENTS* CONTRACTORS AND CUSTOMERS* *B* ANY EVENTS OR ACCIDENTS RELATING TO YOUR USE OR OCCUPANCY OF THE HOTEL OR ITS RELATED SERVICES* OR *C* THE QUALITY OF THE HOTEL ACCOMMODATIONS* IN NO EVENT SHALL UTELL BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED BY FORCE MAJEURE EVENTS SUCH AS ACTS OF GOD* FIRE* FLOOD* CIVIL DISTURBANCE* INDUSTRIAL ACTIONS OR ANY OTHER EVENT OUTSIDE OF UTELLS CONTROL AND WITHOUT ITS FAULT OR NEGLIGENCE* AT TIMES THE HOTEL MAY ASSIGN GUESTS HOLDING RESERVATIONS AT THE HOTEL TO OTHER ACCOMMODATIONS* YOU AGREE THAT UTELL SHALL NOT BE HELD LIABLE FOR ANY CLAIMS BY YOU IN CONNECTION WITH ANY SUCH CHANGE IN THE HOTEL ACCOMMODATIONS* GUARANTEED RESERVATIONS - ANY RESERVATION CANCELLED AFTER BEING GUARANTEED MAY BE SUBJECT TO A CANCELLATION PENALTY* SUBMISSION OF CREDIT CARD NUMBER OR AGENTS GUARANTEE ACKNOWLEDGES YOUR UNDERSTANDING OF THIS POLICY* THANK YOU FOR YOUR RESERVATION - PLEASE TAKE A MOMENT TO CHECK THE DETAILS OF THIS RESERVATION* **************************************************************** Travel Agent Commissions are- 10 Percent Bank your commission today see...HODUI/DPST Boutiques - Shops Sauna Disco - Night Club Spa Ftns Ctr - Health Club Steam Room Gymnasium Tennis Courts Indoor Heated Pool -Fees may apply to above activities PRIMARY CITY SHENZHEN 01M N TRANS: W S B T R GENERAL AREA CITY DOWNTOWN OTHER POINTS SZX 22M SE TRANS: S B T R GUANGZHOU 75M NW TRANS: S B T R |HOD/LOCD Air Condition - Gst Rms Mini Bar Alarm Clock Razor Electrical Socket Bath - Toweling Robe Refrigerator Butler Service Satellite Television Cable Television - CNN Smoke Alarms in Guest Rooms Coffee/Tea Making Fac. Sound Proofed Guest Rms Complimentary Newspaper Sprinkler System in Guest Rooms Express Check out Direct Dial Telephone Hairdryer in Room Television In - Room Safe Temperature Control Internet Access Turn Down Service Intl Direct Dial phone 110 - 120 Voltage Iron - Ironing Board 220 - 240 Voltage Message Service Disabled Fac - In Rooms - in some rooms Jacuzzi - in some rooms Non Smoking Guest Rooms - in some rooms F1Q - Std Rm Queen Bed - Pavilionhtl Our Pavilion cozy bed/ finest linen products provide you a true home-away-from-home feel. Free Internet service/ in-room safe/ mini bar/DDD/IDD/ voice mail/ TV with cable and satellite receptions. Welcome fruit. C1Q - Sup Rm Queen Bed - Pavilionhtl Our Pavilion cozy bed/ finest linen products provide you a true home-away-from-home feel. Free Internet service/ in-room safe/ mini bar/ DDD/IDD/ voice mail/ TV with cable and satellite receptions. Welcome fruit B2D - Sup Rm 2 Dbl - Pavilionhtl Our Pavilion cozy bed/ finest linen products provide you a true home-away-from-home feel. Free Internet service/ in-room safe/ mini bar/ DDD/IDD/ voice mail/ TV with cable and satellite receptions. Welcome fruit A1Q - Dlx Rm Queen Bed - Pavilionhtl A wide city-view through the french window. Thr room also has a large and bright bathroom with a separate enclosed shower. Free Internet service/ TV with cable and satellite receptions. Welcome fruits. E1Q - EXECUTIVE RM QUEEN BED THE PAVILION MAIN TWR 37SQM CLUB BNFTS FREE BRDBND 2HRS MEETING RM S1Q - EXEC SUITE QUEEN BED THE PAVILION MAIN TWR 60SQM LCD TV DVD CLUB BNFTS 2HRS MEETING RM D1Q - SUP RM QUEEN BED THE PAVILION CENTURY TWR 27SQM FREE BRDBND RAIN FOREST SHWER IN RM SAF B1Q - DLX RM QUEEN BED THE PAVILION CENTURY TWR 40SQM FREE BRDBND RAIN FOREST SHWER IN RM SAF A2Q - DLX RM 2 DBL THE PAVILION CENTURY TWR 41SQM FREE BRDBND RAIN FOREST SHWER IN RM SAF ST0 - EXEC SUITE QUEEN BED THE PAVILION CENTURY TWR 59SQM FREE BRDBND LXRY BTH RAIN FOREST SHWER GUARANTEE/DEPOSIT REQUIREMENTS SEE...|HOD/GUAR GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: CREDIT CARDS: SEE |HOD/CRED CREDIT CARD REQUIRED AT TIME OF BOOKING TO GUARANTEE ARRIVAL. DEPOSIT ACCEPTED AFTER INITIAL CREDIT CARD GUARANTEE. SEND DEPOSIT IN LISTED CURRENCY. SEE...HODUI/INTL FOR UTELL OFFICE LOCATIONS. DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: UTELL 14000 NORTH PIMA ROAD SUITE 100 SCOTTSDALE AZ 85260 AGENTS OUTSIDE USA SEE..HODUI/INTL ---------------------------------------------------------------- ACCEPTABLE FORMS OF PAYMENT MONEY ORDER PERSNL CHECK WIRE CO CHECK CERTD CHECK CREDIT CARDS: SEE |HOD/CRED PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CASH TVLRS CHECK CREDIT CARDS: SEE |HOD/CRED Utell Luxury Selection 5 star Located in the flourishing business and shopping district of Shenzhen/ the Pavilion has been known as a leading 5-star green business hotel that creates an incomparable feeling of luxury with nature/ magnificence with nobleness. From the splendid settings-rooms and suits/ restaurants/ banquets and conference rooms/ to various facilities-health/ entertainment and business-the Pavilion certainly lives up to its palatial status. This property was built in - 2001 Renovated in - 2006 Number of guest rooms - 534 Number of floors - 24 ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC JC VI DEPOSIT AX CA DC JC VI FORM OF PAYMENT AX CA DC JC VI