THIS KEYWORD DEFAULTS TO THE CHAIN KEYWORD TRAVEL INDUSTRY DISCOUNT POLICIES VARY FROM PROPERTY TO PROPERTY AND THEY MUST BE CONTACTED DIRECT TO CONFIRM THE DISCOUNT. - EXTRA CHILD CHARGE- 20.00 EUR PER NIGHT. - EXTRA ADULT CHARGE- 20.00 EUR PER NIGHT. - ROLLAWAY CHARGE- THE HOTEL DOES NOT OFFER ROLLAWAYS. - CRIB CHARGE- THE HOTEL DOES NOT OFFER CRIBS. - PARKING FEE- NO - PROPERTY CLASSIFICATION- STANDARD - PROPERTY RATING- 3 STARS - PROPERTY TYPE- FULL SERVICE HOTEL RESORT - YEAR BUILT- 1992 - YEAR RENOVATED- 2003 - NUMBER OF FLOORS- 4 - NUMBER OF ELEVATORS- 1 - TOTAL NUMBER OF ROOMS- 40 - NUMBER OF NON-SMOKING ROOMS- 20 - NUMBER OF ROOMS FOR THE PHYSICALLY CHALLENGED- 1 - ELECTRICAL CURRENT AT THE PROPERTY- 220-240 V - CURRENCIES ACCEPTED- EUR *** INDEX *** no property information this heyword: INDX |HOD/MENU * Unirez Help Desk * For Help or Questions on Reservations North America Unirez Customer Service Contact United States and Canada- Telephone: 877-920-9199 Hours: 8am-7pm CST MON-FRI Asia and South Pacific Unirez Customer Service Contact Singapore- Telephone: 65 6260 9246 eMail: [email protected] Hours: 8:00am - 6:00pm Telephone- 852 3002 1666 eMail- cs-at-hotelbackup.com -Hong Kong- cschina-at-hotelbackup.com -China- Hours- 800am - 600pm Sydney..Australia Telephone: 61 2 9416 4240 eMail- csanz-at-hotelbackup.com Hours- 830am - 500pm Japan- Telephone- 81 3 3475 1915 Facsimile- 81 3 3475 1917 eMail- unirez.japan-at-pegs.com Hours- 900am - 530pm Hong Kong- Telephone- 852 3002 1666 eMail- unirez.aspac-at-pegs.com Hours- 800am - 600pm * Customer Service Guidelines * Should you have any customer service issues for a property via Unirez..please note the following guidelines in order to serve you better. Issue must be submitted within 90 days of the guest*s arrival date Please include a complete copy of the PNR and if applicable a copy of the credit card statement showing any disputed charges. If a cancel Segment does not have a cancellation number it is not considered to be a valid cancellation and may be subject to penalties from the hotel. If you do not receive a cancellation number..please contact our help desk within 24 hours of issuing the cancel request. Unirez properties do have the ability to place their inventory to an -on request- status. Through this status is to be used on a limited basis..should a hotel utilize this setting during a limited inventory period they do have 24 hours from receipt of your reservation request to respond. Once a confirmation number is appended to an -on request- Segment..you can not modify that Segment. For changes you will need to generate a new Sell Segment and then cancel the original Segment. ****For same day arrival bookings please contact the hotel directly to ensure your booking is received. This policy applies to all booking types. Please forward all correspondence to: Unirez Att: Customer Service 8350 North Central Expressway Campbell Centre 1 Suite 1900 Dallas TX 75206 -MEAL PLANS RATES INCLUDE/BED AND BREAKFAST GROUP POLICY - UNIREZ Group Bookings on the GDS: A single travel agency can make multiple bookings for one hotel up to a maximum of 9 rooms in total for the same arrival date as long as each booking does not exceed a maximum of 4 rooms per record locator. A single large group of travelers can not be booked within multiple bookings. Any bookings received at a property that do not adhere to this policy may not be honored. Please note that if a booking has been made on the same day as arrival, and expected arrival at the property is after midday, the guest should phone the property to confirm the booking. . CHILDREN AGE 6 AND UNDER STAY FREE IN THE ROOM. CHILDREN OVER THIS AGE ARE CONSIDERED AN ADULT. WE ALLOW PETS ON REQUEST ONLY. FOR CHILDREN AND PET POLICIES PLEASE CONTACT THE HOTEL DIRECTLY. NO PROPERTY INFORMATION THIS KEYWORD: FREQ CORPORATE RATES ARE AVAILABLE USING RATE LEVEL *C*. CLIENTS COMPANY NAME SHOULD BE NOTED IN THE SI- FIELD. * BOOKING GUIDELINES UNIREZ GROUP BOOKING POLICY A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED A MAXIMUM OF 4 ROOMS PER LOCATOR. ANY BOOKINGS RECEIVED AT A PROPERTY THAT DO NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. OPTIONAL FIELDS NECESSARY TO SATISFY BOOKING ** ALL BOOKINGS MUST HAVE INDIVIDUAL NAMES ** REQUIREMENTS FOR THE FOLLOWING RATE CATEGORIES. N/A - NOT APPLICABLE/NOT OFFERED N/R - NO RESTRICTIONS FOR THIS CATEGORY THESE RATE CATEGORIES ARE LISTED IN DISPLAY ORDER. *ASC* AAA - BOOKING REQUIREMENTS N/R - CHECK IN REQUIREMENTS CLIENT MUST PRESENT AAA MEMBERSHIP ID - GENERAL RESTRICTIONS FOR AAA MEMBERS *COR* CORPORATE - BOOKING REQUIREMENTS COMPANY NAME IN SI- FIELD - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING FOR BUSINESS PURPOSES *GOV* GOVERNMENT - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING ON GOVERNMENT BUSINESS *SEN* SENIOR CITIZENS - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS MEMBER OF TRAVELING PARTY AGE 50 OR OLDER *SPE* SPECIAL PROMOTION - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS N/R - 10 PERCENT COMMISSION ON ALL RATE PLANS. - THE HOTEL PARTICIPATES IN THE FOLLOWING COMMISSION PROGRAMS. TACS PROGRAM - PEROT SYSTEMS - PLEASE NOTE THAT DIFFERENT COMMISSION LEVELS MAY APPLY DURING TRADE OR FAIR PERIODS. *** NO CHARGE *** CHILDRENS PROGRAM/ACTIVITIES HIKING JOGGING *** CHARGE *** BICYCLING GOLFING MOUNTAIN BIKING SAILING/BOATING SIGHTSEEING TOURS SHOPPING SPORTS EVENT SURFING SWIMMING WATER SPORTS WATER SKIING CLOSEST CITY/MUC-MUNICH 2.0 MILES SOUTH WEST FELDAFING 1.0 MILES WEST MUC-MUNICH AIRPORT 3.0 MILES SOUTH LAKE AND CITY OF STARNBERG 1.0 MILES WEST MONASTERY OF ANDECHS 6.0 MILES EAST BAVARIA FILMSTADT 2.0 MILES SOUTH WEST BAD TOELZ 3.0 MILES NORTH WEST CHATEAU NYMPHENBURG 19.0 MILES NORTH GERMAN MUSEUM MUNICH 19300.0 MILES SOUTH WEST ALPS AND ZUGSPITZE 40.0 MILES NORTH ROYAL PALACE NEUSCHWANSTEIN 42.0 MILES NORTH EAST OLYMPIA STADIUM MUNICH 25.0 MILES SOUTH WEST GOLF COURSE FELDAFING 1.0 MILES WEST CORPORATE LOCATIONS 0.0 MILES NORTH PHARMATECHNIK STARNBERG 5.0 MILES SOUTH WEST 3M ESPE 9.0 MILES EAST MORE AND MORE STARNBERG 9.0 MILES EAST PARI STARNBERG 9.0 MILES EAST BOEHRINGER ROCHE PENSBERG 18.0 MILES NORTH BIOZENTRUM MARTINRIED 19.0 MILES SOUTH WEASTO STOCKDORF 15.0 MILES SOUTH BEWERY ANDECHS 6.0 MILES EAST DAIRY SCHEITZ ANDECHS 6.0 MILES EAST MUC-MUNICH-20 MI SW - DOUBLE STANDARD - DOUBLE STANDARD ROOM-PRIVATE BATHROOM-SAT TV DD PHONE-WLAN-DESK-WINDOW-HAIRDRYER - SINGLE STANDARD - SINGLE STANDARD ROOM-PRIVATE BATHROOM-SAT TV DIRECT DIAL PHONE-WLAN-DESK-WINDOW DEPOSIT MAY BE REQUIRED. SEE GUARANTEE. GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE DEPOSIT REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 80 PCT FULL STAY MAIL DEPOSIT TO: ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED FAMILIAR AND TRADITIONAL 3 STAR SUPERIOR HOTEL NEAR THE HEART OF THE STARNBERG 5 LAKE AREA. ONE OF THE MOST SPECTACULAR AREAS IN UPPER BAVARIA. LOVELY LAND SCREENS CULTURE SISSY COUNTRY WITH THE FAMOUS CASTLES NEUSCHWANSTEIN AND LINDERHOF OUTSTANDING BAROCK AND GOTHIC CHURCHES MUSEUMS A LOT FOR EVERYONES NEEDS. ALL 40 ROOMS ARE EQUIPPED WITH PRIVATE BATHROOM WC SATELLITE-TV WLAN DIRECT DIAL PHONE SAFE HAIRDRYER AND TOILETRIES. ALSO ENJOY OUR TRADITIONAL RESTAURANT WITH TYPICAL HIGH-QUALITY BAVARIAN SPECIALTIES AND INTERNATIONAL DISHES CREATED FROM OUR INTERNATIONAL TRAINED CHEFS ACCEPTABLE CREDIT CARDS GUARANTEE DEPOSIT AX CA DC EC VI FORM OF PAYMENT