NO PROPERTY INFORMATION THIS KEYWORD: PROM TRAVEL INDUSTRY DISCOUNT POLICIES VARY FROM PROPERTY TO PROPERTY AND THEY MUST BE CONTACTED DIRECT TO CONFIRM THE DISCOUNT. -PET POLICY: -5 EURO PER PET -APPETITO . . . . . . . . . . . . . . . 9 MI/14 KM -AUTO BRUGGEMANN . . . . . . . . . . . .8. MI/12 KM -EMSA . . . . . . . . . . . . . . . . . 5 MI/8 KM -OASE PUNPEN. . . . . . . . . . . . . . 2. MI/3 KM *** INDEX *** no property information this heyword: INDX |HOD/MENU * Unirez Help Desk * For Help or Questions on Reservations North America Unirez Customer Service Contact United States and Canada- Telephone: 877-920-9199 Hours: 8am-7pm CST MON-FRI Asia and South Pacific Unirez Customer Service Contact Singapore- Telephone: 65 6260 9246 eMail: [email protected] Hours: 8:00am - 6:00pm Telephone- 852 3002 1666 eMail- cs-at-hotelbackup.com -Hong Kong- cschina-at-hotelbackup.com -China- Hours- 800am - 600pm Sydney..Australia Telephone: 61 2 9416 4240 eMail- csanz-at-hotelbackup.com Hours- 830am - 500pm Japan- Telephone- 81 3 3475 1915 Facsimile- 81 3 3475 1917 eMail- unirez.japan-at-pegs.com Hours- 900am - 530pm Hong Kong- Telephone- 852 3002 1666 eMail- unirez.aspac-at-pegs.com Hours- 800am - 600pm * Customer Service Guidelines * Should you have any customer service issues for a property via Unirez..please note the following guidelines in order to serve you better. Issue must be submitted within 90 days of the guest*s arrival date Please include a complete copy of the PNR and if applicable a copy of the credit card statement showing any disputed charges. If a cancel Segment does not have a cancellation number it is not considered to be a valid cancellation and may be subject to penalties from the hotel. If you do not receive a cancellation number..please contact our help desk within 24 hours of issuing the cancel request. Unirez properties do have the ability to place their inventory to an -on request- status. Through this status is to be used on a limited basis..should a hotel utilize this setting during a limited inventory period they do have 24 hours from receipt of your reservation request to respond. Once a confirmation number is appended to an -on request- Segment..you can not modify that Segment. For changes you will need to generate a new Sell Segment and then cancel the original Segment. ****For same day arrival bookings please contact the hotel directly to ensure your booking is received. This policy applies to all booking types. Please forward all correspondence to: Unirez Att: Customer Service 8350 North Central Expressway Campbell Centre 1 Suite 1900 Dallas TX 75206 -MEAL PLANS - ALL RATES INCLUDE BREAKFAST GROUP POLICY - UNIREZ Group Bookings on the GDS: A single travel agency can make multiple bookings for one hotel up to a maximum of 9 rooms in total for the same arrival date as long as each booking does not exceed a maximum of 4 rooms per record locator. A single large group of travelers can not be booked within multiple bookings. Any bookings received at a property that do not adhere to this policy may not be honored. Please note that if a booking has been made on the same day as arrival, and expected arrival at the property is after midday, the guest should phone the property to confirm the booking. . CHILDREN UP TO 12 YEARS STAY FOR FREE IN THE ROOM OF THE PARENTS CHILDREN OLDER THAN 12 YEARS PAY THE NORMAL RATE. NO PETS ALLOWED NO PROPERTY INFORMATION THIS KEYWORD: FREQ CORPORATE RATES ARE AVAILABLE USING RATE LEVEL *C*. CLIENTS COMPANY NAME SHOULD BE NOTED IN THE SI- FIELD. * BOOKING GUIDELINES UNIREZ GROUP BOOKING POLICY A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED A MAXIMUM OF 4 ROOMS PER LOCATOR. ANY BOOKINGS RECEIVED AT A PROPERTY THAT DO NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. OPTIONAL FIELDS NECESSARY TO SATISFY BOOKING ** ALL BOOKINGS MUST HAVE INDIVIDUAL NAMES ** REQUIREMENTS FOR THE FOLLOWING RATE CATEGORIES. N/A - NOT APPLICABLE/NOT OFFERED N/R - NO RESTRICTIONS FOR THIS CATEGORY THESE RATE CATEGORIES ARE LISTED IN DISPLAY ORDER. *ASC* AAA - BOOKING REQUIREMENTS N/R - CHECK IN REQUIREMENTS CLIENT MUST PRESENT AAA MEMBERSHIP ID - GENERAL RESTRICTIONS FOR AAA MEMBERS *COR* CORPORATE - BOOKING REQUIREMENTS COMPANY NAME IN SI- FIELD - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING FOR BUSINESS PURPOSES *GOV* GOVERNMENT - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING ON GOVERNMENT BUSINESS *SEN* SENIOR CITIZENS - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS MEMBER OF TRAVELING PARTY AGE 50 OR OLDER *SPE* SPECIAL PROMOTION - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS N/R THE STANDARD COMMISSION IS 10 PERCENT BUT THE LEVELS MAY DIFFER BY PROPERTY. SEE INDIVIDUAL PROPERTY DESCRIPTIONS FOR THE COMMISSION THEY PAY. NO PROPERTY INFORMATION THIS KEYWORD: RECR -COUNTRY AREA -CITY CENTRE OF HORSTEL -MUNSTER OSNABRUCK AIRPORT IS 13 MI SOUTH OF THE HOTEL -THE HOTEL IS ONLY 1 MI FROM THE MOTORWAY A30 - B1D DOUBLE SUPERIOR - DOUBLE SUPERIOR-DDPHONE-COLOUR TV-HAIRDRYER PRIVATE BATHROOM-NON SMOKING-PARTLY INTERNET - B1S SINGLE COMFORT - SINGLE COMFORT-DDPHONE-COLOUR TV-HAIRDRYER PRIVATE BATHROOM-NON SMOKING-PARTLY INTERNET - C1D DOUBLE STANDARD - DOUBLE STANDARD-DDPHONE-COLOUR TV-HAIRDRYER PRIVATE BATHROOM-NON SMOKING-PARTLY INTERNET - C1S SINGLE STANDARD - SINGLE STANDARD-DDPHONE-COLOUR TV-HAIRDRYER PRIVATE BATHROOM-NON SMOKING-PARTLY INTERNET DEPOSIT MAY BE REQUIRED.SEE GUARANTEE. GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: CREDIT CARDS: SEE |HOD/CRED DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: ACCEPTABLE FORMS OF PAYMENT PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED THE HOTEL IS MORE THAN OVER 100 YEARS ENTRENCHED WITH THE TOWN RIESENBECK. THE SATISFACTION OF THE GUESTS IS THE HIGHEST COMMAND. THE HOTEL IS LED FAMILIAR AND WELCOMES NOT ONLY BUSINESS TRAVELERS BUT ALSO WANDERERS-CYCLISTS AND FAMILIES. THE HOTELS IS LOCATED IN A COUNTRY AREA. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA CB DC DS VI DEPOSIT FORM OF PAYMENT AX CA CB DC DS VI