THIS KEYWORD DEFAULTS TO THE CHAIN KEYWORD TRAVEL INDUSTRY DISCOUNT POLICIES VARY FROM PROPERTY TO PROPERTY AND THEY MUST BE CONTACTED DIRECT TO CONFIRM THE DISCOUNT. - PRIMARY LOCATION CITY - AREA CITY - MAILING ADRESS INFO HOTEL-FROEHLICH.DE - PHYSICAL ADRESS DANSENBERGER STASSE 10 67661 KAISERSLAUTERN - GUARANTEE BY CEDIT CARD ONLY. - NON GUARANTEED RESERVATIONS WILL BE HELD UNTIL 6PM. - PROPERTY PHONE 49-631-35716-0 - PROPERTY FAX 49-631-35716-66 - ACCOUNT MANAGER ILARIA TRIGGIANI TRAVEL AGENT COMMISION POLICY FOR STANDARD RATES IS 10 PERCENT AND IS PAID BY TOURONLINE VIA THE AUTOMATIC TACS PROGRAMM -PEROT SYSTEMS- PLEASE NOTE THAT DIFFERENT COMISSION LEVELS MAY APPLY DURING TRADE FAIR PERIODS. - CHECK-IN 1500 - CHECK-OUT 1100 - MINIMUM AGE TO RENT A ROOM 18 - FAX SERVICE - BREAKFAST BUFFET - SATELLITE TV - MAID SERVICE DAILY *** INDEX *** no property information this heyword: INDX |HOD/MENU * Unirez Help Desk * For Help or Questions on Reservations North America Unirez Customer Service Contact United States and Canada- Telephone: 877-920-9199 Hours: 8am-7pm CST MON-FRI Asia and South Pacific Unirez Customer Service Contact Singapore- Telephone: 65 6260 9246 eMail: [email protected] Hours: 8:00am - 6:00pm Telephone- 852 3002 1666 eMail- cs-at-hotelbackup.com -Hong Kong- cschina-at-hotelbackup.com -China- Hours- 800am - 600pm Sydney..Australia Telephone: 61 2 9416 4240 eMail- csanz-at-hotelbackup.com Hours- 830am - 500pm Japan- Telephone- 81 3 3475 1915 Facsimile- 81 3 3475 1917 eMail- unirez.japan-at-pegs.com Hours- 900am - 530pm Hong Kong- Telephone- 852 3002 1666 eMail- unirez.aspac-at-pegs.com Hours- 800am - 600pm * Customer Service Guidelines * Should you have any customer service issues for a property via Unirez..please note the following guidelines in order to serve you better. Issue must be submitted within 90 days of the guest*s arrival date Please include a complete copy of the PNR and if applicable a copy of the credit card statement showing any disputed charges. If a cancel Segment does not have a cancellation number it is not considered to be a valid cancellation and may be subject to penalties from the hotel. If you do not receive a cancellation number..please contact our help desk within 24 hours of issuing the cancel request. Unirez properties do have the ability to place their inventory to an -on request- status. Through this status is to be used on a limited basis..should a hotel utilize this setting during a limited inventory period they do have 24 hours from receipt of your reservation request to respond. Once a confirmation number is appended to an -on request- Segment..you can not modify that Segment. For changes you will need to generate a new Sell Segment and then cancel the original Segment. ****For same day arrival bookings please contact the hotel directly to ensure your booking is received. This policy applies to all booking types. Please forward all correspondence to: Unirez Att: Customer Service 8350 North Central Expressway Campbell Centre 1 Suite 1900 Dallas TX 75206 -MEAL PLANS BREAKFAST BUFFET GROUP POLICY - UNIREZ Group Bookings on the GDS: A single travel agency can make multiple bookings for one hotel up to a maximum of 9 rooms in total for the same arrival date as long as each booking does not exceed a maximum of 4 rooms per record locator. A single large group of travelers can not be booked within multiple bookings. Any bookings received at a property that do not adhere to this policy may not be honored. Please note that if a booking has been made on the same day as arrival, and expected arrival at the property is after midday, the guest should phone the property to confirm the booking. . - CHILDREN AGE 6 AND UNDER STAY FREE IN THE PARENTS ROOM. - CHILDREN BETWEEN 7 AND 12 ARE CHARGED WITH 50 PERCENT - CHILDREN OVER THIS AGE ARE CONSIDERED AS AN ADULT. - PLEASE CONTACT THE HOTEL DIRECTLY FOR GROUPS OVER 10 PERSONS - PETS ARE ALLOWED ON REQUEST. PLEASE CONTACT THE HOTEL DIRECTLY - CANCELLATION FEE RESERVATIONS MUST BE CANCELLED UNTIL 6PM ON DAY OF ARRIVAL TO AVOID A PENALTY OF 80 PERCENT OF BOOKED RATE. - NO-SHOW FEE 80 PERCENT OF BOOKED RATE. - EARLY CHECK-OUT CHARGE 50 PERCENT - EXCEPTIONS MAY APPLY DURING HOLIDAY, SPECIAL EVENTS OR CONVENTIONS, SEE RATE RULES. - EXTRA ADULT CHARGE EUR 15 - ROLLAWAY CHARGE EUR 15 - CRIP CHARGE EUR 15 - SUBJECT TO AVAILABILITY - ALL RESERVATIONS MUST BE GUARANTEED. A DEPOSIT IS NOT REQUIRED. - GUARANTEE BY CEDIT CARD ONLY. - NON GUARANTEED RESERVATIONS WILL BE HELD UNTIL 6PM. - EXCEPTIONS MAY APPLY DURING HOLIDAYS- SPECIAL EVENTS OR CONVENTIONS-SEE RATE RULES. - VOUCHER PAYMENT ONLY ACCEPTED FROM AGENTS WITH WHOM A WRITTEN AGREEMENT ALREADY EXISTS. - VALUE ADDED TAX OF 19 PERCENT VAT INCLUDED IN ROOM RATE NO PROPERTY INFORMATION THIS KEYWORD: FREQ CORPORATE RATES ARE AVAILABLE USING RATE LEVEL *C*. CLIENTS COMPANY NAME SHOULD BE NOTED IN THE SI- FIELD. * BOOKING GUIDELINES UNIREZ GROUP BOOKING POLICY A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED A MAXIMUM OF 4 ROOMS PER LOCATOR. ANY BOOKINGS RECEIVED AT A PROPERTY THAT DO NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. OPTIONAL FIELDS NECESSARY TO SATISFY BOOKING ** ALL BOOKINGS MUST HAVE INDIVIDUAL NAMES ** REQUIREMENTS FOR THE FOLLOWING RATE CATEGORIES. N/A - NOT APPLICABLE/NOT OFFERED N/R - NO RESTRICTIONS FOR THIS CATEGORY THESE RATE CATEGORIES ARE LISTED IN DISPLAY ORDER. *ASC* AAA - BOOKING REQUIREMENTS N/R - CHECK IN REQUIREMENTS CLIENT MUST PRESENT AAA MEMBERSHIP ID - GENERAL RESTRICTIONS FOR AAA MEMBERS *COR* CORPORATE - BOOKING REQUIREMENTS COMPANY NAME IN SI- FIELD - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING FOR BUSINESS PURPOSES *GOV* GOVERNMENT - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING ON GOVERNMENT BUSINESS *SEN* SENIOR CITIZENS - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS MEMBER OF TRAVELING PARTY AGE 50 OR OLDER *SPE* SPECIAL PROMOTION - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS N/R TRAVEL AGENT COMMISION POLICY FOR STANDARD RATES IS 10 PERCENT AND IS PAID BY TOURONLINE VIA THE AUTOMATIC TACS PROGRAMM -PEROT SYSTEMS- PLEASE NOTE THAT DIFFERENT COMISSION LEVELS MAY APPLY DURING TRADE FAIR PERIODS - FREE PARKING - NO CHARGE QUIET AREA OF KAISERSLAUTERN NEAR UNIVERSITY. - B1D - COMFORT DOUBLE - SUPERIOR DOUBLE-INTERNET ACCESS-DDPHONE-TV PRIVATE BATHROOM-DESK - B1S - SINGLE COMFORT - SINGLE COMFORT-INTERNET ACCESS-DDPHONE-TV PRIVATE BATHROOM-DESK - B2T - TWIN COMFORT - TWIN COMFORT-INTERNET ACCESS-DDPHONE-TV PRIVATE BATHROOM-DESK DEPOSIT MAY BE REQUIRED. SEE GUARANTEE. GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: CREDIT CARDS: SEE |HOD/CRED DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: ACCEPTABLE FORMS OF PAYMENT PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED THE 3 STAR SUPERIOR AKZENT HOTEL OFFERS COMFORTABLE AND MODERN ROOMS FOR CLIENTS TRAVELING ON BUSINESS OR LEISURE - THE HOTEL IS SITUATED IN A QUIET AREA OF KAISERSLAUTERN - THE CITY CENTER IS EASY TO REACH IN A FEW MINUTES - DATA PORTS - HAIRDRYERS - RESTAURANT - FREE PARKING - NON SMOKING ROOMS -PROPERTY RATING 3 STARS -PROPERTY CLASSIFICATION SUPERIOR -YEAR BUILT 2003 -YEAR RENOVATED 2003 -NUMBER OF FLOORS 2 -NUMBER OF ELEVATORS N/A -NUMER OF ROOMS 27 -NUMBER OF SUITES 2 -ELECTRICAL CURRENT 220-240 V -CURRENCIES ACCEPTED EUR ACCEPTABLE CREDIT CARDS GUARANTEE CA EC VI DEPOSIT FORM OF PAYMENT CA EC VI