NO PROPERTY INFORMATION THIS KEYWORD: PROM TRAVEL INDUSTRY DISCOUNT POLICIES VARY FROM PROPERTY TO PROPERTY AND THEY MUST BE CONTACTED DIRECT TO CONFIRM THE DISCOUNT. -PET POLICY: WE ALLOW PETS ON REQUEST ONLY. -BALTIC SEA COAST . . . . . . . . . . . 5 MI/8 KM -CHATEAU PANKER . . . . . . . . . . . . 5 MI/8 KM -CITY OF LUEBECK . . . . . . . . . . . .42 MI/67 KM -CITY OF MALENTE . . . . . . . . . . . .11 MI/17 KM -HAM-HAMBURG . . . . . . . . . . . . . .75 MI/120KM -HAM-HAMBURG AIRPORT . . . . . . . . . .45 MI/72 KM -ISLE FEHMARN . . . . . . . . . . . . . 32 MI/51 KM -KEL-KIEL . . . . . . . . . . . . . . . 20 MI/32 KM -KEL-KIEL AIRPORT . . . . . . . . . . . 20 MI/32 KM -LABOE WITH SUBMARINE CENOTAPH . . . . .22 MI/35 KM -LUTJENBURG . . . . . . . . . . . . . . 0 MI/0 KM -SPA-CITY HEILIGENHAFEN . . . . . . . . 18 MI/28 KM -TORHAUS GALERIE. . . . . . . . . . . . 5. MI/8 KM *** INDEX *** no property information this heyword: INDX |HOD/MENU * Unirez Help Desk * For Help or Questions on Reservations North America Unirez Customer Service Contact United States and Canada- Telephone: 877-920-9199 Hours: 8am-7pm CST MON-FRI Asia and South Pacific Unirez Customer Service Contact Singapore- Telephone: 65 6260 9246 eMail: [email protected] Hours: 8:00am - 6:00pm Telephone- 852 3002 1666 eMail- cs-at-hotelbackup.com -Hong Kong- cschina-at-hotelbackup.com -China- Hours- 800am - 600pm Sydney..Australia Telephone: 61 2 9416 4240 eMail- csanz-at-hotelbackup.com Hours- 830am - 500pm Japan- Telephone- 81 3 3475 1915 Facsimile- 81 3 3475 1917 eMail- unirez.japan-at-pegs.com Hours- 900am - 530pm Hong Kong- Telephone- 852 3002 1666 eMail- unirez.aspac-at-pegs.com Hours- 800am - 600pm * Customer Service Guidelines * Should you have any customer service issues for a property via Unirez..please note the following guidelines in order to serve you better. Issue must be submitted within 90 days of the guest*s arrival date Please include a complete copy of the PNR and if applicable a copy of the credit card statement showing any disputed charges. If a cancel Segment does not have a cancellation number it is not considered to be a valid cancellation and may be subject to penalties from the hotel. If you do not receive a cancellation number..please contact our help desk within 24 hours of issuing the cancel request. Unirez properties do have the ability to place their inventory to an -on request- status. Through this status is to be used on a limited basis..should a hotel utilize this setting during a limited inventory period they do have 24 hours from receipt of your reservation request to respond. Once a confirmation number is appended to an -on request- Segment..you can not modify that Segment. For changes you will need to generate a new Sell Segment and then cancel the original Segment. ****For same day arrival bookings please contact the hotel directly to ensure your booking is received. This policy applies to all booking types. Please forward all correspondence to: Unirez Att: Customer Service 8350 North Central Expressway Campbell Centre 1 Suite 1900 Dallas TX 75206 -MEAL PLANS ALL RATE INCLUDED BED AND BREAKFAST. GROUP POLICY - UNIREZ Group Bookings on the GDS: A single travel agency can make multiple bookings for one hotel up to a maximum of 9 rooms in total for the same arrival date as long as each booking does not exceed a maximum of 4 rooms per record locator. A single large group of travelers can not be booked within multiple bookings. Any bookings received at a property that do not adhere to this policy may not be honored. Please note that if a booking has been made on the same day as arrival, and expected arrival at the property is after midday, the guest should phone the property to confirm the booking. . -FAMILY POLICY: CHILDREN AGE 6 AND UNDER STAY FREE IN THE ROOM. CHILDREN AGE 7 TO 14 WILL PAY THE EXTRA CHILD CHARGE. CHILDREN OVER THIS AGE WILL BE CONSIDERED AN ADULT. NO PROPERTY INFORMATION THIS KEYWORD: FREQ CORPORATE RATES ARE AVAILABLE USING RATE LEVEL *C*. CLIENTS COMPANY NAME SHOULD BE NOTED IN THE SI- FIELD. * BOOKING GUIDELINES UNIREZ GROUP BOOKING POLICY A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED A MAXIMUM OF 4 ROOMS PER LOCATOR. ANY BOOKINGS RECEIVED AT A PROPERTY THAT DO NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. OPTIONAL FIELDS NECESSARY TO SATISFY BOOKING ** ALL BOOKINGS MUST HAVE INDIVIDUAL NAMES ** REQUIREMENTS FOR THE FOLLOWING RATE CATEGORIES. N/A - NOT APPLICABLE/NOT OFFERED N/R - NO RESTRICTIONS FOR THIS CATEGORY THESE RATE CATEGORIES ARE LISTED IN DISPLAY ORDER. *ASC* AAA - BOOKING REQUIREMENTS N/R - CHECK IN REQUIREMENTS CLIENT MUST PRESENT AAA MEMBERSHIP ID - GENERAL RESTRICTIONS FOR AAA MEMBERS *COR* CORPORATE - BOOKING REQUIREMENTS COMPANY NAME IN SI- FIELD - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING FOR BUSINESS PURPOSES *GOV* GOVERNMENT - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING ON GOVERNMENT BUSINESS *SEN* SENIOR CITIZENS - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS MEMBER OF TRAVELING PARTY AGE 50 OR OLDER *SPE* SPECIAL PROMOTION - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS N/R - TRAVEL AGENT COMMISSION POLICY FOR STANDARD RATES IS 10 PCT AND IS PAID BY TOURONLINE VIA THE AUTOMATIC TACS PROGRAM -PEROT SYSTEMS- - PLEASE NOTE THAT DIFFERENT COMMISSION LEVELS MAY APPLY DURING TRADE AND FAIR PERIODS. *** NO CHARGE *** CHILDRENS PROGRAM/ACTIVITIES *** CHARGE *** BICYCLING BILLIARDS/SNOOKER BOWLING DANCING DRIVING RANGE FISHING GOLFING JOGGING SAILING/BOATING SIGHTSEEING TOURS SURFING SHOPPING *** REQUEST *** TENNIS THEATRE WATER SKIING WATER SPORTS KEL-KIEL-20 MILES E HAM-HAMBURG AIRPORT-45 MI N KEL-KIEL AIRPORT-20 MI E - C1D-STANDARD DOUBLE - STANDARD DOUBLE-CABLETV-PHONE-PRIVATEBATHROOM BALCONY-WRITING DESK-SAFE - C1S-STANDARD SINGLE - STANDARD SINGLE-CABLETV-PHONE-PRIVATEBATHROOM PRIVATE BATHROOM-BALCONY-WRITING DESK-SAFE DEPOSIT MAY BE REQUIRED .SEE GUARANTEE. GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: CREDIT CARDS: SEE |HOD/CRED DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: ACCEPTABLE FORMS OF PAYMENT PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED THE PRIVATE LEADED 3 STAR AKZENT HOTEL IS SITUATED NEAR THE BALTIC SEA AND OFFERS YOU AL LOT OF MODERN AMENITIES LIKE PRIVATE BATHROOM WITH SHOWER AND WC CABLE-TV RADIO DIRECT-DIAL-PHONE HAIR-DRYER BALCONY WRITING DESK AND WINDOW. FROM THE HOTEL YOU EASILY REACH MANY SIGHTS E.G. KIEL. ACCEPTABLE CREDIT CARDS GUARANTEE CA EC VI DEPOSIT FORM OF PAYMENT CA EC VI