PROMOTION RATES - HOTEL SCHWANEN *** TO ACCESS PROMOTIONAL RATES PLEASE USE /C-SPL *** *** END OF PAGE *** TRAVEL INDUSTRY DISCOUNT POLICIES VARY FROM PROPERTY TO PROPERTY AND THEY MUST BE CONTACTED DIRECT TO CONFIRM THE DISCOUNT. -FOR GROUP RESERVATIONS OF MORE THAN 10 PERSONS PLEASE CONTACT THE HOTEL DIRECTLY -RESERVATIONS MUST BE GUARANTEED WITH A VALID CREDIT CARD OTHERWISE THE HOTEL WILL NOT ACCEPT THE BOOKING -A DEPOSIT IS NOT REQUIRED -NON-GUARANTEED RESERVATIONS ARE NOT ACCEPTED -VOUCHERS ACCEPTED ONLY FROM THOSE TRAVEL AGENTS WITH WHOM THE HOTEL HAS A WRITTEN AGREEMENT -EXCEPTIONS MAY APPLY DURING HOLIDAYS SPECIAL EVENTS OR CONVENTIONS -RESERVATIONS MUST BE CANCELLED AT LEAST 2 DAYS UNTIL 12 NOON PRIOR TO ARRIVAL DATE TO AVOID A PENALTY OF 90 PERCENT OF THE FULL STAY -NO-SHOW FEE IS 90 PERCENT OF THE FULL STAY -ALL CANCELLATIONS HAVE TO BE MADE VIA THE CHANNEL OF BOOKING IN ORDER TO BE VALID -PLEASE NOTE THAT CANCELLATION FEES APPLY IF THE BOOKING IS CANCELLED TOO LATE - PLEASE SEE CANCELLATION POLICY TO AVOID ANY CHARGES -FOR EARLY CHECK OUT PLEASE INFORM THE HOTEL OTHERWISE YOU HAVE TO PAY 90 PERCENT FOR THE REST OF THE STAY - IT MAYBE THAT THERE WILL BE NO CHARGE IF THE HOTEL IS INFORMED ABOUT THE EARLY CHECK OUT BY 10 AM ON DAY OF DEPARTURE LATEST -EXCEPTIONS MAY APPLY DURING HOLIDAYS SPECIAL EVENTS OR CONVENTIONS -MINIMUM AGE TO RENT A ROOM IS 18 YEARS -FOR LATE ARRIVAL AFTER 6PM PLEASE INFORM THE HOTEL -PLEASE NOTE THE COST FOR THE BREAKFAST BUFFET - 12.00 EURO PER PERSON AND DAY *** INDEX *** no property information this heyword: INDX |HOD/MENU * Unirez Help Desk * For Help or Questions on Reservations North America Unirez Customer Service Contact United States and Canada- Telephone: 877-920-9199 Hours: 8am-7pm CST MON-FRI Asia and South Pacific Unirez Customer Service Contact Singapore- Telephone: 65 6260 9246 eMail: [email protected] Hours: 8:00am - 6:00pm Telephone- 852 3002 1666 eMail- cs-at-hotelbackup.com -Hong Kong- cschina-at-hotelbackup.com -China- Hours- 800am - 600pm Sydney..Australia Telephone: 61 2 9416 4240 eMail- csanz-at-hotelbackup.com Hours- 830am - 500pm Japan- Telephone- 81 3 3475 1915 Facsimile- 81 3 3475 1917 eMail- unirez.japan-at-pegs.com Hours- 900am - 530pm Hong Kong- Telephone- 852 3002 1666 eMail- unirez.aspac-at-pegs.com Hours- 800am - 600pm * Customer Service Guidelines * Should you have any customer service issues for a property via Unirez..please note the following guidelines in order to serve you better. Issue must be submitted within 90 days of the guest*s arrival date Please include a complete copy of the PNR and if applicable a copy of the credit card statement showing any disputed charges. If a cancel Segment does not have a cancellation number it is not considered to be a valid cancellation and may be subject to penalties from the hotel. If you do not receive a cancellation number..please contact our help desk within 24 hours of issuing the cancel request. Unirez properties do have the ability to place their inventory to an -on request- status. Through this status is to be used on a limited basis..should a hotel utilize this setting during a limited inventory period they do have 24 hours from receipt of your reservation request to respond. Once a confirmation number is appended to an -on request- Segment..you can not modify that Segment. For changes you will need to generate a new Sell Segment and then cancel the original Segment. ****For same day arrival bookings please contact the hotel directly to ensure your booking is received. This policy applies to all booking types. Please forward all correspondence to: Unirez Att: Customer Service 8350 North Central Expressway Campbell Centre 1 Suite 1900 Dallas TX 75206 MEALPLANS - PLEASE SEE INSIDE SHOPPER HOV FOR DETAILED RATE DESCRIPTION. GROUP POLICY - UNIREZ Group Bookings on the GDS: A single travel agency can make multiple bookings for one hotel up to a maximum of 9 rooms in total for the same arrival date as long as each booking does not exceed a maximum of 4 rooms per record locator. A single large group of travelers can not be booked within multiple bookings. Any bookings received at a property that do not adhere to this policy may not be honored. Please note that if a booking has been made on the same day as arrival, and expected arrival at the property is after midday, the guest should phone the property to confirm the booking. . -THE PROPERTY DOES ALLOW PETS - COSTS 15 EURO PER PET AND NIGHT -CHILDREN UNDER AN AGE OF 4 YEARS STAY FOR FREE IN THE ROOM OF THEIR PARENTS - BABY BED IS INCLUDED -EXTRA CHILD CHARGE FOR CHILDREN FROM 5 TO 14 YEARS IS 20 EURO PER NIGHT EXCLUDING BREAKFAST IN THE ROOM OF THEIR PARENTS - ROLLAWAY IS INCLUDED IN THE PRICE -EXTRA ADULT CHARGE FOR PERSONS OVER 14 YEARS IS 27 EURO PER NIGHT EXCLUDING BREAKFAST IN THE ROOM OF THEIR PARENTS - ROLLAWAY IS INCLUDED IN THE PRICE -CHILDREN USING AN OWN ROOM PAY THE NORMAL RATE -ROLLAWAY CHARGE- 27 EURO -CRIB - FREE OF CHARGE -ROLLAWAYS SUBJECT TO AVAILABILITY -PLEASE NOTE THE COST FOR THE BREAKFAST BUFFET - 12.00 EURO PER PERSON AND DAY NO PROPERTY INFORMATION THIS KEYWORD: FREQ CORPORATE RATES ARE AVAILABLE USING RATE LEVEL *C*. CLIENTS COMPANY NAME SHOULD BE NOTED IN THE SI- FIELD. * BOOKING GUIDELINES UNIREZ GROUP BOOKING POLICY A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED A MAXIMUM OF 4 ROOMS PER LOCATOR. ANY BOOKINGS RECEIVED AT A PROPERTY THAT DO NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. OPTIONAL FIELDS NECESSARY TO SATISFY BOOKING ** ALL BOOKINGS MUST HAVE INDIVIDUAL NAMES ** REQUIREMENTS FOR THE FOLLOWING RATE CATEGORIES. N/A - NOT APPLICABLE/NOT OFFERED N/R - NO RESTRICTIONS FOR THIS CATEGORY THESE RATE CATEGORIES ARE LISTED IN DISPLAY ORDER. *ASC* AAA - BOOKING REQUIREMENTS N/R - CHECK IN REQUIREMENTS CLIENT MUST PRESENT AAA MEMBERSHIP ID - GENERAL RESTRICTIONS FOR AAA MEMBERS *COR* CORPORATE - BOOKING REQUIREMENTS COMPANY NAME IN SI- FIELD - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING FOR BUSINESS PURPOSES *GOV* GOVERNMENT - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING ON GOVERNMENT BUSINESS *SEN* SENIOR CITIZENS - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS MEMBER OF TRAVELING PARTY AGE 50 OR OLDER *SPE* SPECIAL PROMOTION - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS N/R TRAVEL AGENT COMMISSION POLICY FOR STANDARD RATES IS 10 PERCENT AND IS PAID BY TOURONLINE VIA THE AUTOMATIC TACS PROGRAM - PEROT SYSTEMS - PLEASE NOTE THAT DIFFERENT COMMISSION LEVELS MAY APPLY DURING TRADE FAIR PERIODS OFFSITE FACILITIES -VARIOUS OUTLET STORES -BOWLING -SWIMMING POOL INDOOR AND OUTDOOR -GOLF -JOGGING TRACK -SOLARIUM -TENNIS COURTS -CINEMA -TREKKING -MINIGOLF -GOKART -CITY CENTRE OF METZINGEN NEAR RAILWAY STATION METZINGEN AND CLOSE TO THE OUTLET STORES -METZINGEN IS AN OLD CLOTHMAKING AND WINE TOWN -STUTTGART CITY CENTRE IS 21 MI NORTH OF THE HOTEL -STUTTGART AIRPORT IS 14 MI NORTH OF THE HOTEL -EASY ACCESS TO THE HIGHWAY LEADING TO THE NEW TRADE FAIR STUTTGART 14 MI NORTH OF THE HOTEL - BJS JUNIOR SUITE - JUNIOR SUITE-OCCUPANCY 2 PERSONS-WLAN-45SQM SPACIOUS-BATHROOM AND TOILET SEPARATE - BS1 JUNIOR SUITE - JUNIOR SUITE-OCCUPANCY 1 PERSON-WLAN-45SQM SPACIOUS-BATHROOM AND TOILET SEPARATE - A1D DELUXE DOUBLE - DELUXE DOUBLE-WLAN-MINIBAR-SAFE-FAXMODEM -CABLE TV-DDPHONE-PRIVATE BATH-HAIRDRYER - A1S DELUXE SINGLE - DELUXE SINGLE-WLAN-MINIBAR-SAFE-FAXMODEM -CABLE TV-DDPHONE-PRIVATE BATH-HAIRDRYER - B1D COMFORT DOUBLE - COMFORT DOUBLE-WLAN-MINIBAR-CABLETV-DDPHONE NONSMOKING-PRIVATE BATH-HAIRDRYER-160X200 - B1S COMFORT SINGLE - COMFORT SINGLE-WLAN-MINIBAR-CABLETV-DDPHONE NONSMOKING-PRIVATE BATH-HAIRDRYER-90X200 - C1S STANDARD SINGLE - STANDARD SINGLE-WLAN-MINIBAR-CABLETV-DDPHONE SMOKING-PRIVAT BATHROOM-HAIRDRYER DEPOSIT MAY BE REQUIRED. SEE GUARANTEE. GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: CREDIT CARDS: SEE |HOD/CRED DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: ACCEPTABLE FORMS OF PAYMENT PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED