NO PROPERTY INFORMATION THIS KEYWORD: PROM TRAVEL INDUSTRY DISCOUNT POLICIES VARY FROM PROPERTY TO PROPERTY AND THEY MUST BE CONTACTED DIRECT TO CONFIRM THE DISCOUNT. -CHECK-IN TIME 0600 -CHECK-OUT TIME 1800 -EARLY CHECK-OUT CHARGE WHEN CHECKING OUT PRIOR TO CONFIRMED DEPARTURE DATE -MAY CHANGE DEPENDING UPON SEASON -SEE FRONT DESK FOR SEASONAL RULES -MINIMUM AGE TO RENT A ROOM 18 YEARS CURRENCY ACCEPTED EURO -PROPERTY NAME FOR GDS USE HOTEL KLEE AM PARK -MAILING AND PHYSICAL ADDRESS PARKSTRASSE 4 65189 WIESBADEN GERMANY -PROPERTY TELEPHONE 49-611-9001302 -PROPERTY FAX 49-611-9001310 -HOTEL MANAGER MR RICHARD LEWINSKY -RESERVATIONS MANAGER MR BINCK -ACCOUNT MANAGER CHRIS ZASTROW *** INDEX *** no property information this heyword: INDX |HOD/MENU * Unirez Help Desk * For Help or Questions on Reservations North America Unirez Customer Service Contact United States and Canada- Telephone: 877-920-9199 Hours: 8am-7pm CST MON-FRI Asia and South Pacific Unirez Customer Service Contact Singapore- Telephone: 65 6260 9246 eMail: [email protected] Hours: 8:00am - 6:00pm Telephone- 852 3002 1666 eMail- cs-at-hotelbackup.com -Hong Kong- cschina-at-hotelbackup.com -China- Hours- 800am - 600pm Sydney..Australia Telephone: 61 2 9416 4240 eMail- csanz-at-hotelbackup.com Hours- 830am - 500pm Japan- Telephone- 81 3 3475 1915 Facsimile- 81 3 3475 1917 eMail- unirez.japan-at-pegs.com Hours- 900am - 530pm Hong Kong- Telephone- 852 3002 1666 eMail- unirez.aspac-at-pegs.com Hours- 800am - 600pm * Customer Service Guidelines * Should you have any customer service issues for a property via Unirez..please note the following guidelines in order to serve you better. Issue must be submitted within 90 days of the guest*s arrival date Please include a complete copy of the PNR and if applicable a copy of the credit card statement showing any disputed charges. If a cancel Segment does not have a cancellation number it is not considered to be a valid cancellation and may be subject to penalties from the hotel. If you do not receive a cancellation number..please contact our help desk within 24 hours of issuing the cancel request. Unirez properties do have the ability to place their inventory to an -on request- status. Through this status is to be used on a limited basis..should a hotel utilize this setting during a limited inventory period they do have 24 hours from receipt of your reservation request to respond. Once a confirmation number is appended to an -on request- Segment..you can not modify that Segment. For changes you will need to generate a new Sell Segment and then cancel the original Segment. ****For same day arrival bookings please contact the hotel directly to ensure your booking is received. This policy applies to all booking types. Please forward all correspondence to: Unirez Att: Customer Service 8350 North Central Expressway Campbell Centre 1 Suite 1900 Dallas TX 75206 -NO MEAL PLANS OFFERED GROUP POLICY - UNIREZ Group Bookings on the GDS: A single travel agency can make multiple bookings for one hotel up to a maximum of 9 rooms in total for the same arrival date as long as each booking does not exceed a maximum of 4 rooms per record locator. A single large group of travelers can not be booked within multiple bookings. Any bookings received at a property that do not adhere to this policy may not be honored. Please note that if a booking has been made on the same day as arrival, and expected arrival at the property is after midday, the guest should phone the property to confirm the booking. . CANCELLATION FEE -RESERVATIONS MUST BE CANCELLED 2 DAYS PRIOR TO ARRIVAL BY 1500 TO AVOID A PENALTY OF 80 PERCENT OF FULL STAY INCLUDING TAX NO SHOW FEE - 80 PERCENT OF FULL STAY INCLUDING TAX -EXCEPTIONS MAY APPLY DURING HOLIDAYS-SPECIAL EVENTS OR CONVENTI -CRIB FREE OF CHARGE -EXTRA ADULT CHARGE EURO 25 -ROLLAWAY INCLUDED IN EXTRA ADULT RATE -CHILDREN UP TO 3 YEARS STAY FOR FREE IN THEIR PARENTS ROOM-MAX -CHILDREN FROM 3 TO 5 PAY EURO 25 PER NIGHT -CHILDREN OLDER THAN 10 PAY THE ADULT RATE -FOR GROUP RESERVATIONS FOR MORE THAN 10 PERSONS PLEASE CONTACT HOTEL DIRECTLY -THE HOTEL DOES NOT ACCEPT NON GUARANTEED-RESERVATIONS NO PROPERTY INFORMATION THIS KEYWORD: FREQ CORPORATE RATES ARE AVAILABLE USING RATE LEVEL *C*. CLIENTS COMPANY NAME SHOULD BE NOTED IN THE SI- FIELD. * BOOKING GUIDELINES UNIREZ GROUP BOOKING POLICY A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED A MAXIMUM OF 4 ROOMS PER LOCATOR. ANY BOOKINGS RECEIVED AT A PROPERTY THAT DO NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. OPTIONAL FIELDS NECESSARY TO SATISFY BOOKING ** ALL BOOKINGS MUST HAVE INDIVIDUAL NAMES ** REQUIREMENTS FOR THE FOLLOWING RATE CATEGORIES. N/A - NOT APPLICABLE/NOT OFFERED N/R - NO RESTRICTIONS FOR THIS CATEGORY THESE RATE CATEGORIES ARE LISTED IN DISPLAY ORDER. *ASC* AAA - BOOKING REQUIREMENTS N/R - CHECK IN REQUIREMENTS CLIENT MUST PRESENT AAA MEMBERSHIP ID - GENERAL RESTRICTIONS FOR AAA MEMBERS *COR* CORPORATE - BOOKING REQUIREMENTS COMPANY NAME IN SI- FIELD - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING FOR BUSINESS PURPOSES *GOV* GOVERNMENT - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS CLIENT TRAVELING ON GOVERNMENT BUSINESS *SEN* SENIOR CITIZENS - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS MEMBER OF TRAVELING PARTY AGE 50 OR OLDER *SPE* SPECIAL PROMOTION - BOOKING REQUIREMENTS N/R - CHECK-IN REQUIREMENTS N/R - GENERAL RESTRICTIONS N/R TRAVEL AGENT COMMISSION POLICY FOR STANDARD RATES IS 10 PERCENT AND IS PAID BY THE HOTEL DIRECTLY PLEASE NOTE THAT DIFFERENT COMMISSION LEVELS MAY APPLY DURING TRADE FAIR PERIODS NEAR THE HOTEL -SHOPPING AREA -THEATRE DISTRICT-CASINO-OPERA -AEROBIC-BASKETBALL -FISHING -BILLARD -BOWLING -DISCO-CINEMA -SWIMMING POOL INDOOR AND OUTDOOR -HEALTH CLUB-SAUNA-JACCUZI-SOLARIUM- MASSAGE -GOLF -MOUNTAIN BIKING-JOGGING TRACK -PADDLING POOL -PARAGLIDING -TENNIS AND SQUASH COURTS -CITY CENTRE OF WIESBADEN -CLOSE TO FRANKFURT AIRPORT 16 MI - AS1 SUITE - SUITE-SPACIOUS-TELEPHONE-SUITE WITH BALCONY TV-BATH-SHOWER-TOILET - B1D DOUBLE SUPERIOR - SUPERIOR DOUBLE-ALL EQUIPPED WITH SHOWER-BATH TOILET-TV-RADIO-TELEPHONE - B1S SINGLE SUPERIOR - SUPERIOR SINGLE-ALL EQUIPPED WITH SHOWER-BATH TOILET-TV-RADIO-TELEPHONE - B2T TWIN SUPERIOR - SUPERIOR TWIN-ALL EQUIPPED WITH SHOWER-BATH TOILET-TV-RADIO-TELEPHONE DEPOSIT MAY BE REQUIRED. SEE GUARANTEE. GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: CREDIT CARDS: SEE |HOD/CRED DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: ACCEPTABLE FORMS OF PAYMENT PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED ALMOST LIKE A QUIET COUNTRY HOTEL - SURROUNDED BY GARDEN YET LOCATED NEAR THE CITY CENTRE-THE HOTEL OFFERS TASTEFUL INTERIORS AND GUESTS ARE TREATED ATTENTIVELY FROM ARRIVAL TO DEPARTURE QUIET 4 STAR HOTEL IN THE CENTRE OF WIESBADEN -PROPERTY CLASSIFICATION- FIRST CLASS -PROPERTY RATING- 4 STAR HOTEL -PROPERTY TYPE- CITY HOTEL -YEAR BUILT- 1956 -YEAR RENOVATED- 1999 -NUMBER OF FLOORS- 6 -NUMBER OF ELEVATORS- 1 -TOTAL NUMBER OF ROOMS- 54 -NUMBER OF SUITES - NONE -NON SMOKING ROOMS AVAILABLE -NUMBER OF ROOMS FOR PHYSICALLY CHALLENGED-NONE -ELECTRICAL CURRENT- 220 VOLT ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC EC JC VI DEPOSIT FORM OF PAYMENT AX CA DC EC JC VI