NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -The Property meets U.S.Government Fire and Safety Standards Safety and Security Text - Electronic key card Safety Deposit boxes Surveillance Cameras THIS KEYWORD DEFAULTS TO THE CHAIN KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX **************************************************************** *** Family Plan *** **************************************************************** -Most Properties allow children. Please refer to property policies for Family Plan information. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 10 Percent Additional Commission Programs & Information Text 10pct commission is paid to travel agents. Off-Site Recreational Activities Text Located offsite- Drugstore Health Club Sauna Spa Scuba Diving Snorkeling THIS KEYWORD IS SYSTEM GENERATED BY APOLLO Nbr of Rooms - 126 Nbr of Floors - 4 B2D - Max Occupancy - 2 People Standard bedroom with one double size bed, desk, direct chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR A1K - Max Occupancy - 3 People A large room with king size bed, seperate room with single bed, Executive working desk with leather reclining chair, sofa and dining table, en-suite bathroom, iron and ironing board, chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR S4S - Max Occupancy - 4 People A large room with 2 single beds, seperate room with bunk beds, Executive working desk with leather reclining chair, sofa and dining table, en-suite bathroom, iron and ironing board, chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR S1K - Max Occupancy - 3 People Large two bedroom suite with 4 poster bed, seperate room with single bed, seperate lounge area with sofa, dining table executive working desk with leather reclining chair, en-suite bathroom, iron and ironing board, chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR A2S - Max Occupancy - 4 People Large suite with two single beds, seperate bedroom with 2 bunk beds, seperate lounge area with sofa, dining table executive working desk with leather reclining chair, en-suite bathroom, iron and ironing board, chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR A3T - Max Occupancy - 4 People Family standard en-suite bedroom with one double and two single beds, desk, direct chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR C1T - Max Occupancy - 1 Person Standard en-suite bedroom with a single size bed, desk, direct chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR C2T - Max Occupancy - 2 People Standard en-suite bedroom with a two single size bed, desk, direct chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR B3T - Max Occupancy - 3 People Standard en-suite bedroom with three single size beds, desk, direct chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR A2D - Max Occupancy - 2 People Executive bedroom with one double size bed, desk, direct chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR B1T - Max Occupancy - 1 Person Executive en-suite bedrooom with a 4 single bed, desk, direct chargeable internet access, tea and coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR B2T - Max Occupancy - 2 People Executive en-suite bedroom with a two single size bed, desk, direct chargeable Internet access, tea, coffee making facilities, trouser press. General Room Amenities - Air Conditioning / Telephone / VCR **************************************************************** *** DEPOSIT POLICIES *** **************************************************************** -SOME PROPERTIES REQUIRE A DEPOSIT TO SECURE YOUR CLIENTS RESERVATION. IF A CREDIT CARD IS USED FOR DEPOSIT..THE CARD WILL BE CHARGED AT TIME OF BOOKING. IF THE PROPERTY ACCEPTS A DEPOSIT BY CHECK..THE DEPOSIT MUST BE RECEIVED BY THE PROPERTY WITHIN THE SPECIFIED TIME FRAME TO AVOID AUTOMATIC CANCELLATION PLEASE REFER TO EACH PROPERTY FOR SPECIFIC POLICIES. -ONCE THE RESERVATION HAS BEEN CONFIRMED..CANCELLATION PENALTIES MAY APPLY. ALWAYS BE AWARE OF THE CANCELLATION POLICIES AND PENALTIES BEFORE ATTACHING A CREDIT CARD TO THE SEGMENT. 18Oct06 - 31Dec07 MON TUE WED THU FRI SAT SUN Guarantee required for All Reservations. Guarantee to valid credit card required at time of booking. First Class/Upscale Hotel Ratings - Stars 3 Additional Property Description Text The Apollo Hotel is an independently run hotel with 126 en-suite bedrooms and ample free car parking. There are 13 meeting rooms ranging from 10 to 130 delegates along with a purpose built training centre with working wall rails, all conference rooms have natural daylight and air conditioning. The Hotel is situated just 2km from the centre of Birmingham and only 5 minute taxi ride from New Street train station. The bedrooms are located in a separate building from the main hotel building which houses the reception restaurant and conference rooms. The hotel is close to all major motorway networks and is only a few miles from some of the most scenic and historic countryside in England such as Malvern, Warwick and the Cotswolds. The famous Cadbury World a must for chocolate lovers and the National Sea Life Centre are only a mile away. American Express - Master Card - Diners Club - Visa