NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -EDINBURGH CASTLE . . . . . . . . . . . 0.3MI/0.5KM -PRINCES STREET . . . . . . . . . . . . 0.3MI/0.5KM -ROYAL MILE . . . . . . . . . . . . . . 0 MI/0 KM -SCOTCH WHISKY HERITAGE CENTRE . . . . .0.3MI/0.5KM -WRITERS MUSEUM. . . . . . . . . . . . .0.1MI/0.2KM THIS KEYWORD DEFAULTS TO THE CHAIN KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -MEAL PLANS BREAKFAST PROVISIONS INCLUDING HOT DRINKS FRUIT JUICE CEREAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX Children pay adults rates - Infants free and children under 12 half price. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 10 Percent Additional Commission Programs & Information Text 10 percent commission is paid to travel agents when booking commissionable rates. -THE ABOVE RECREATION MAY NOT BE ON-SITE AND CHARGES MAY APPLY. Princes Street- 0 Km Edinburgh Castle- 0 Km Nbr of Rooms - 15 Nbr of Floors - 5 A2T - Max Occupancy - 2 People Standard Double/Twin Room with ensuite bathroom, welcome packet , tea, coffee, DVD and TV with complimentary DVD s APT - Max Occupancy - 4 People All apartments contain a double bedroom with kings size bed, bathroom with power shower, fully equipped living area with TV , DVD, kitchenette and breakfast provisions. A1D - Max Occupancy - 6 People All apartments contain a double bedroom with kings size bed, bathroom with power shower, fully equipped living area with TV , DVD, kitchenette and breakfast provisions. 16Aug06 - 31Dec99 MON TUE WED THU FRI SAT SUN Deposit required for All Reservations. Deposit for 1 nights is required. A deposit of 1 Nights Room Charge is required at booking. Deposit of first nights stay will be deducted from credit card at time of booking. CHAIN DID NOT DEFINE KEYWORD Midscale/Standard Hotel Ratings - Stars 3 Additional Property Description Text Serviced apartments on or within 250 meters of the world famous Royal Mile - run on a hotel basis with minimum one night stay. The Royal Mile is the backbone of the Edinburgh?s charming and romantic Old Town, running from Edinburgh Castle to the Palace of Holyrood House. Your Castle Apartment is designed with your comfort in mind. Fantastic beds, bath and powerful shower, fully equipped kitchen and lounge with TV and DVD player with complimentary access to our DVD Library, will ensure you enjoy a truly memorable break in this most wonderful of cities. Our Concierge Team are on hand to ensure you get the most out of your stay. We can book you onto tours of Scotland, organize car hire, as well as giving some local insight of where to go and what to do. Guests can take advantage of discounts at top local restaurants and can enjoy daily access to one of the cities finest gyms. Guests can expect comfortable apartments in a fabulous historic setting. Please note that our apartments are located in historical buildings, and that there is no lift. Due to the layout of the city, guests may be required to climb a number of steps to reach their accommodation Guests who have mobility problems are kindly asked to inform us of this when booking. We have a number of different apartments which can offer our guests flexible accommodation solutions to match their requirements. Our apartments contain at minimum a double bedroom, bathroom with power shower, living area with TV and DVD player, fully equipped kitchen and welcome pack. Our larger one bedroom apartments can sleep a minimum of four people. We have two additional discounted ROOMS in the penthouse. They forgo the lounge and kitchen area, are for two people only, and have GREAT VIEWS OF THE CITY. These are on the fifth floor at the top of a beautiful, stone stairwell; being an historic building there is no elevator. Guests booking these rooms must be able to climb 5 floors. American Express - Master Card - Visa