NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -The Property meets U.S.Government Fire and Safety Standards Property Safety and Security - Video Surveillance In Entrances Safety and Security Text - UK Government Fire Safety Approved Video Surveillance CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. Additional Meal Plan Description - Complimentary Continental Breakfast given on first morning only. 4.50GBP per person thereafter Apartments have full kitchen facilities. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX Children pay adults rates - CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 10 Percent Additional Commission Programs & Information Text 10PCT paid on all rates except Agency Concessions. On-Site Recreational Activities Text video library Off-Site Recreational Activities Text Cabaret/Nightclubs Casino Massage Services Centrally located in Edinburgh s Historic Old Town and in the shadow of Edinburgh Castle. Hotel is 5-10 minutes walk from Princes Street and only minutes from the Edinbugh International Conference Centre. From EDI Airport - 7 miles east From GLA Airport - 60 miles east From NCL Airport - 99 miles north City Centre - 0.5 miles Glasgow City Centre - 50 miles west Nbr of Rooms - 19 Nbr of Floors - 5 Luxury apartment features lounge with dining area, fully fitted kitchen, modern bathroom with bath and shower, daily maid service and free secure parking S1D - Max Occupancy - 2 People Luxury apartment features lounge with dining area, fully fitted kitchen, modern bathroom with bath and shower, daily maid service and free secure parking. ***From Jan 2007 to Summer 2008 ? The 1DB and 1TW Apartments overlook a major redevelopment project. Some noise disturbance may be experienced Mon ? Sat between 8am and 6pm*** General Room Amenities - Bathroom Amenities / Kitchen / Shower A1T - Max Occupancy - 2 People Luxury apartment features lounge with dining area, fully fitted kitchen, modern bathroom with bath and shower, daily maid service and free secure parking. ***From Jan 2007 to Summer 2008 ? The 1DB and 1TW Apartments overlook a major redevelopment project. Some noise disturbance may be experienced Mon ? Sat between 8am and 6pm*** General Room Amenities - Bathroom Amenities / Kitchen / Shower A2D - Max Occupancy - 4 People Luxury apartment. Either one double and one twin bedroom or two double bedrooms. Features lounge with dining area, fully fitted kitchen, modern bathroom with bath and shower, daily maid service and free secure parking. -PLEASE SEE GUARANTEE POLICY 19Jan07 - 31Dec07 MON TUE WED THU FRI SAT SUN Reservations Held Until 2300 Hours On Day Of Arrival, Local Hotel Time. Guarantee by valid credit card required at time of booking. Tourist/Economy Hotel Ratings - Stars 4 Additional Property Description Text Centrally located in the heart of Edinburgh you will find The Knight Residence provides a refreshing alternative to hotel rooms which we are sure you will agree are often indistinguishable. We believe we stand alone because we are efficient, unobtrusive, helpful and friendly. We have set ourselves exacting standards to ensure that you, our guest, can enjoy a memorable stay in Scotland s capital. Our apartments come fitted with the most up to date equipment and include wall and floor finishes of the highest quality, which provide exceptional standards of comfort. We provide a mixture of one and two bedroom apartments sleeping up to 4 people, daily housekeeping, bathrooms that include steam resisting mirrors, plus a fully integrated kitchen with cooker , hob, fridge with freezer compartment, microwave, kettle, toaster, washing machine/dryer and dishwasher. With regards to comfort and security, we have taken this very seriously indeed by allowing access to our secure car park by electronic gates only. On arrival at our main entrance you will also discover an external security video door access system. Inside is our inconspicuous CCTV surveillance system and you will find our apartment doors have spy holes, chains and video entry phones. Close by you will find the hotel is within walking distance of all the city s major attractions: Edinburgh Castle-Scottish Whisky Heritage Centre-Palace of Holyrood-Dynamic Earth-Royal Scottish Academy-National Gallery of Scotland-Scottish National Portrait Gallery-Museum of Scotland and Childhood plus Edinburgh s newest and most gruesome attraction - Edinburgh Dungeon. All are within 15-20 minutes walk. For all of our business and conference guests the new Edinburgh International Conference Centre is a five minute walk away. **From March 2008 for approximately 18 months, a new office complex is being built opposite The Knight Residence. As a result, guests staying in the Superior one bedroom apartment or a Superior studio apartment should be aware that their windows will overlook the building site. During working hours -Monday to Friday, 8 AM to 6 PM- there will often be some noise disturbance resulting from the building work. Although all windows are double glazed this is unlikely to prevent some disturbance at certain times during these hours. Please contact the hotel directly for further information.** American Express - Master Card - Diners Club - Discover Card - Eurocard - JCB International - Visa