NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. ENGLISH AND FRENCH ARE SPOKEN. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -COMPLIMENTARY FULL SCOTTISH BREAKFAST IS PROVIDED. -DINNER IS SERVED BY REQUEST. -RESTAURANT AND ROOM SERVICE UP TO 2200. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -NO FAMILY PLAN - CHILDREN ARE WELCOME AND MUST PAY ADULT RATES. ----------------------------------------- -ROLLAWAY - NOT AVAILABLE -CRIB - NOT AVAILABLE -EXTRA PERSON - 20.00GBP -PETS ARE NOT ACCEPTED. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. NO PROPERTY INFORMATION THIS KEYWORD: COMM - - - LOCATED NEARBY - - - GOLF EDINBURGH ZOO SWIMMING SIGHTSEEING TOURS SKIING HILL WALKS SAUNA/SPA TENNIS COURTS MUSEUMS THEATRES SHOPS RESTAURANTS PUBS CINEMAS THE BEN DORAN IS LOCATED ON THE HISTORIC AND PRESTIGIOUS SOUTH SIDE OF EDINBURGH 1 MILE FROM HISTORIC EDINBURGH CASTLE AND HOLYROOD PALACE 8 MILES FROM THE AIRPORT AND LESS THAN 1 MILE FROM THE NEW SCOTTISH NATIONAL MUSEUM AND PANORAMIC HILL WALKS. - ROOMS 3 7 - ROOM 3 7 - DOUBLE BED-SHARED BATH COLOR TV-HAIR DRYER-CLOCK RADIO-SHARED BATH - ROOM 4 6 9 OR 11 - ROOM 4..6..9 OR 11- KING BED COLOR TV-HAIR DRYER-CLOCK RADIO - ROOM 5 OR 10 - ROOM 5 OR 10 - KING BED COLOR TV-HAIR DRYER-CLOCK RADIO - ROOM 2 8 - ROOM 2 8 - SINGLE BED-SHARED BATH COLOR TV-HAIR DRYER-CLOCK RADIO-SHARED BATH -ALL RESERVATIONS REQUIRE A 1 NIGHT DEPOSIT BY VALID CREDIT CARD WITH EXPIRY DATE - MASTERCARD-MC/IK/CA/EC / VISA-VI/BA. -GUEST ADDRESS..PHONE NUMBER..TOTAL NUMBER OF GUESTS..AND ARRIVAL TIME ARE REQUIRED FOR CONFIRMATION. PLEASE MESSAGE REQUESTED INFORMATION IN THE /SI-FIELD WITH EACH REQUEST. CHAIN DID NOT DEFINE KEYWORD THE BEN DORAN IS A LUXURIOUS 4-STAR AND 4-AA TOWNHOUSE. IT IS A HISTORICALLY LISTED BUILDING. IT IS CENTRAL LESS THAN A MILE FROM THE FAMOUS EDINBURGH CASTLE AND HOLYROOD PALACE. BEN DORAN OFFERS ALL MODERN COMFORTS IS CENTRALLY HEATED HAS TV IN ALL ROOMS FREE TEA/COFFEE AVAILABLE AT ALL TIMES AND TELEPHONES IN ALL ROOMS. BEN DORAN IS IN THE MIDST OF AN ABUNDANCE OF ATTRACTIONS AND ALL WITHIN WALKING DISTANCE - ROYAL MILE *MEDIEVAL STREET* EDINBURGH CASTLE DYNAMIC EARTH HILL WALKS OLYMPIC SIZE SWIMMING POOL SCOTTISH PARLIAMENT UNIVERSITY OF EDINBURGH THE ROYAL INFIRMARY THE NEW SCOTTISH NATIONAL MUSEUM THEATRES AND CONCERT HALLS. EDINBURGH IS ALSO SPOTTED WITH SUPERB GOLF COURSES WHICH ARE EASILY ACCESSIBLE. BEN DORAN IS A FAMILY BUSINESS AND OFFERS HIGH QUALITY SERVICES. AS AN ENTIRELY NON-SMOKING ESTABLISHMENT ITS CLEANLINESS AND HOSPITALITY ARE SECOND-TO-NONE. THE BEN DORAN ENSURES A FIRST-CLASS STAY FOR EACH OF ITS GUESTS AS IT IS RUN WITH GENUINE CARE AND UTMOST PRIDE. TO START YOUR EXPLORATION OF THE WONDERS OF SCOTLAND THE BEN DORAN IS AN IDEAL BASE FROM AMERICAN EXPRESS EUROCARD JAPAN CREDIT BUREAU MASTERCARD VISA