NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. THIS PROPERTY WAS BUILT IN 1654 AND LAST RENOVATED IN 2002. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -CHILDREN 10YRS OR OLDER PAY 20.00GBP FOR SHARING ROOM WITH PARENTS AND BREAKFAST. -------------------------------------------- ROLLAWAY - NO CHARGE CRIB - NO CHARGE EXTRA CHILD - 20.00GBP PETS ARE NOT ACCEPTED. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 10 Percent Additional Commission Programs & Information Text 10 percent commission is paid to travel agents when booking commissionable rates. - - LOCATED NEARBY - - - BOATING BICYCLE RENTALS FISHING BIRD WATCHING GOLF CHILDREN S PLAYGROUND GYMNASIUM CLAY PIGEON SHOOTING HEALTH CLUB HANG GLIDING INDOOR POOL HIKING TRAILS KARTING HORSEBACK RIDING OUTDOOR POOL HOT AIR BALLOONING PARA-SAILING JOGGING TRACK SAILING MOUNTAIN BIKING SAUNA/SPA RACQUETBALL/SQUASH SCUBA DIVING SIGHTSEEING TOURS SWIMMING TENNIS COURTS WATER SKIING MAITLANDFIELD HOUSE HOTEL IS LOCATED 16 MILES EAST OF EDINBURGH JUST OFF MAIN A1 MOTORWAY FROM EDINBURGH TO NEWCASTLE ROAD IN THE COUNTY TOWN OF HADDINGTON. Nbr of Rooms - 25 Nbr of Floors - 2 A2T - Max Occupancy - 2 People These comfortably elegant rooms offer two twin beds, colour TV, radio, coffee and tea services, telephone, hair dryer, trouser press and ensuite bath. Non-smoking rooms are available by request only. B1D - Max Occupancy - 2 People These comfortably elegant rooms offer a double bed, colour TV, radio, coffee and tea services, telephone, hair dryer, trouser press and ensuite bath. Non-smoking rooms are available by request only. -PLEASE SEE GUARANTEE KEYWORD FOR INFORMATION. CHAIN DID NOT DEFINE KEYWORD SET IN IMMACULATE GARDENS AND WITH LOTS OF FREE PARKING. MAITLANDFIELD EXCELS IN CARING FOR ITS GUESTS. A MECCA FOR THOSE IN SEARCH OF GOLF, WITH 20 COURSES WITH IN 10 MINUTES OF THE HOTEL OR SIGHTSEEING WITH EDINBURGH ONLY 20 MINUTES AWAY AND THE COAST ONLY AROUND THE CORNER. RELAXING ON LONG OR SHORT BREAK. THE CONSERVATORY BRASSERIE PROVIDES A SELECTION OF SCOTTISH AND PORTUGUESE DISHES COMPLEMENTED WITH AN EXCELLENT WINE LIST - THE SIXTEEN KINGS PRIVATE DINNING ROOM IS THE IDEAL SUITE FOR SMALLER WEDDING OR DINNER PARTY WITH FRIENDS. ALL 25 EN-SUITE BEDROOMS OFFER TEA AND COFFEE MAKING FACILITIES, TV AND RADIO, HAIR DRYER AND TROUSER PRESS. THERE ARE 6 MASTER BEDROOMS INCLUDING OUR BRIDAL SUITE. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA EC VI DEPOSIT AX CA EC VI FORM OF PAYMENT AX CA EC VI