NO PROPERTY INFORMATION THIS KEYWORD: PROM NO PROPERTY INFORMATION THIS KEYWORD: TRVL Minimum night stay may apply ADDITIONAL DESCRIPTION/LOCATION |HOD/DESC CONFERENCE DESCRIPTIONS |HOD/CONV ADDITIONAL DIRECTIONS |HOD/DIRS DINING FACILITIES |HOD/DINE UPCOMING EVENTS |HOD/EVEN SPECIAL NOTATIONS |HOD/OTHR PARKING INFORMATION |HOD/PARK LOCAL RECREATION |HOD/RECR PACKAGES |HOD/PKGS UTELL CUSTOMER SERVICE/GDS HELP DESKS DO YOU HAVE FURTHER QUESTIONS ABOUT UTELL*S... POLICIES...GUARANTEES...DEPOSITS...PROCESSING OF RESERVATIONS...OR ABOUT ANY OF THE PROPERTIES. PLEASE CONTACT THE CUSTOMER SERVICE/GDS HELP DESK AVAILABLE IN YOUR REGION - LATIN AMERICA ------------- ARGENTINA (54 11) 4390 4039 BRAZIL (55 11) 3089 7900 BRAZIL TOLL FREE 0800 11 9131 CHILE TOLL FREE 800 530 061 COLOMBIA (57 1) 294 9570 ECUADOR (57 1) 294 9570 MEXICO (5255)5387 9600 MEXICO TOLL FREE 800 9039500 PANAMA (57 1) 294 9570 PERU TOLL FREE 0800 50540 URUGUAY TOLL FREE (54 11) 4390 4039 VENEZUELA TOLL FREE 0800 100 6814 NORTH AMERICA ------------- CANADA 1 800 338 8355 USA/CANADA 1 800 44 UTELL USA/CANADA 1 800 448 8355 AUSTRALIA -------------- AUSTRALIA TOLL FREE 1 800 221 176 NEW ZEALAND TOLL FREE 0800 933 123 ASIA ------------ CHINA 10 800 852 0673 HONG KONG (852) 2965 1999 INDIA 000 800 650 1157 INDONESIA (65) 6260 8880 JAPAN (813) 3475 3434 MALAYSIA 1 800 801 018 SINGAPORE (65) 6260 8880 SOUTH KOREA TOLL FREE 00308 651 1888 TAIWAN 00801 855 686 THAILAND 1 800 651 881 WESTERN JAPAN TOLL FREE 0120 318 900 EUROPE ------------- AUSTRIA TOLL FREE 0800 220016 BELGIUM TOLL FREE 0800 84142 DENMARK TOLL FREE 8020 8100 FRANCE 33 1702 00021 FINLAND 358 922 901904 GERMANY 069 668 01000 HUNGARY +36 1 3917558 ITALY 0039 02 723131 ITALY TOLL FREE 800 820 144 NETHERLANDS 31 205 174717 NORTHERN IRELAND TOLL FREE 0800 660066 NORWAY 800 35088 PORTUGAL (351) 213 173 750 PORTUGAL TOLL FREE 800 846102 REPUBLIC OF IRELAND 1 872 3300 SPAIN (34) 91 594 94 94 SWEDEN 46 8 751 3659 SWITZERLAND 41 22 3100849 UNITED KINGDOM 08705 300200 AFRICA -------------- SOUTH AFRICA TOLL FREE 0800995 393 IF THERE IS NOT A HELP DESK LISTED IN YOUR AREA YOU MAY QUEUE A MESSAGE TO US AT - FOR APOLLO: S*HTL/QMSG.B - FILL IN MASK THEN - QEM/QFB FOR GALILEO: N.VUI* TEXT MSG. E| AFTER EACH LINE - QEM/VQX FORMATS - YOU CAN RETRIEVE FORMATS TO ASSIST YOU WITH MAKING RESERVATIONS OR TO MODIFY AN EXISTING RESERVATION BY ACCESSING THE APOLLO/ GALILEO HELP PAGES. TYPE: HELP HOTEL No Meal Plan Included in Rates GROUP BOOKING POLICY . A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED THE FOLLOWING- . A MAXIMUM OF 3 ROOMS FOR PROPERTIES UP TO 99 ROOMS A MAXIMUM OF 4 ROOMS FOR PROPERTIES BETWEEN 100-199 ROOMS A MAXIMUM OF 5 ROOMS FOR PROPERTIES WITH 200 OR MORE ROOMS . A SINGLE LARGE GROUP OF TRAVELERS CAN NOT BE BOOKED WITHIN MULTIPLE BOOKINGS. ANY GROUP BOOKINGS EXCEEDING THE MAXIMUM NUMBER OF ROOMS LISTED ABOVE MUST BE ARRANGED THROUGH ONE OF OUR OFFICES. . ANY BOOKINGS RECEIVED AT A PROPERTY THAT DOES NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. . THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. . Family plan - There is no room charge for 1 child aged 12 years or under when sharing a room with 2 paying adults and using existing beds. Maximum 2 adults and 1 child per room. No frequent flyer programs at this time. NO PROPERTY INFORMATION THIS KEYWORD: CORP UTELL HOTELS AND RESORTS GROUP BOOKING POLICY A SINGLE TRAVEL AGENCY CAN MAKE MULTIPLE BOOKINGS FOR ONE HOTEL FOR THE SAME ARRIVAL DATE AS LONG AS EACH BOOKING DOES NOT EXCEED A MAXIMUM OF 4 ROOMS PER LOCATOR. ANY GROUP BOOKINGS EXCEEDING THE MAXIMUM NUMBER OF ROOMS LISTED ABOVE MUST BE ARRANGED THROUGH ONE OF OUR OFFICES. ANY BOOKINGS RECEIVED AT A PROPERTY THAT DO NOT ADHERE TO THIS POLICY MAY NOT BE HONORED. THANK YOU VERY MUCH FOR YOUR COOPERATION IN THIS MATTER. OPTION/EXTRA FIELDS ARE NOT SUPPORTED BY THIS CHAIN PLEASE REFER TO |HODUI/OPTI FOR MORE INFORMATION. UTELL IS A PARTICIPANT IN THE INSIDE LINK PROGRAM IN APOLLO AND GALILEO-FOR MORE INFORMATION PLEASE SEE |HODUI/LINK RACK RATES ---------- ALL OF OUR PROPERTIES OFFER RACK RATES THAT ARE SUBJECT TO AVAILABILITY AND NORMALLY DO NOT REQUIRE ANY SPECIAL CONDITIONS TO MAKE A RESERVATION. PLEASE BE SURE TO USE THE RACK RATE QUALIFIER IF YOU ARE SEARCHING FOR UTELL PROPERTIES WITH RACK RATES. EXAMPLE: HOA33JUN-3NTXXX/UI/C-RAC XXX IS THE CITY CODE **ROOM RATES** CONFIRMED HOTEL RESERVATIONS WHICH ARE RESERVATIONS THAT HAVE A CONFIRMATION NUMBER APPENDED TO THE HOTEL SEGMENT WILL BE HONORED BY UTELL. WE CANNOT HONOR ANY ROOM RATES REQUESTED IN AN /SI-FIELD. RATES THAT ARE REQUESTED IN THE /SI-FIELD ARE SUBJECT TO THE INDIVIDUAL DISCRETION OF THE HOTEL. **HOTEL POLICIES** IT IS THE TRAVEL AGENTS RESPONSIBILITY TO READ AND COMPLY WITH THE INDIVIDUAL HOTEL*S GUARANTEE DEPOSIT AND CANCELLATION POLICIES. **HOTEL MODIFICATIONS** WHEN MODIFYING A CONFIRMED RESERVATION*S RATE CODE ROOM TYPE OR DATE PLEASE BE SURE TO VERIFY THE HOTEL*S AVAILABILITY FIRST. IF THE DATES ROOM TYPE OR RATE CODE YOU WISH TO CHANGE ARE NOT AVAILABLE PLEASE CONTACT THE LOCAL UTELL GDS HELP DESK FOR ASSISTANCE. MODIFICATION MESSAGES PROCESSED VIA APOLLO/GALILEO ARE SENT TO UTELL AS TWO SEPARATE MESSAGES. THE FIRST MESSAGE IS SENT TO US IN THE FORM OF A CANCELLATION MESSAGE AND THE SECOND MESSAGE IS A NEW RESERVATION REQUEST. BY FOLLOWING THIS PROCEDURE YOU WILL BE ASSURED OF NOT ACCIDENTALLY LOSING YOUR PREVIOUS HOTEL ACCOMMODATIONS WHEN US IN THE FORM OF A CANCELLAT WHEN THE PROPERTY*S ROOM INVENTORY AGE IS A NEW RESERVATION REQU OU WILL BE ASSURED OF NOT ACC ***********************************TEL ACCOMMODATIONS WHEN MODIF **TERMS AND CONDITIONS** OPERTY*S ROOM INVENTORY MAY N PLEASE REFER TO THE CONFIRMATION NUMBER IN ANY CORRESPONDENCE WITH THIS OFFICE* THIS RESERVATION IS MADE AND ACCEPTED SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS - UTELL HOTEL & RESORTS IS NOT *A* A TRAVEL AGENCY OR AN AGENT OF ANYTRAVEL AGENCY OR *B* A HOTELIER OR AN AGENT OF ANY HOTELIER*THISCONFIRMATION DOES NOT CONSTITUTE A CONTRACT BETWEEN UTELL HOTELS & RESORTSAND ANY HOTELIER* ANY TRAVEL AGENCY* OR ANY OF THEIR CUSTOMERS* UTELL AND ITS AFFILIATES DO NOT OWN OR CONTROL ANY TRAVEL AGENT* HOTELIER OR HOTEL* THUS BY BOOKING A ROOM THROUGH UTELL AND OR STAYING AT THE HOTEL YOU* THE TRAVEL AGENT OR THE GUEST AS THE CASE MAY BE* AGREE THAT NEITHER UTELL NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR *A* THE NEGLIGENCE ACTS OBLIGATIONS OR OMISSIONS OF ANY TRAVEL AGENT* HOTELIER AND HOTEL AND ANY OF THEIR AGENTS* CONTRACTORS AND CUSTOMERS* *B* ANY EVENTS OR ACCIDENTS RELATING TO YOUR USE OR OCCUPANCY OF THE HOTEL OR ITS RELATED SERVICES* OR *C* THE QUALITY OF THE HOTEL ACCOMMODATIONS* IN NO EVENT SHALL UTELL BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE CAUSED BY FORCE MAJEURE EVENTS SUCH AS ACTS OF GOD* FIRE* FLOOD* CIVIL DISTURBANCE* INDUSTRIAL ACTIONS OR ANY OTHER EVENT OUTSIDE OF UTELLS CONTROL AND WITHOUT ITS FAULT OR NEGLIGENCE* AT TIMES THE HOTEL MAY ASSIGN GUESTS HOLDING RESERVATIONS AT THE HOTEL TO OTHER ACCOMMODATIONS* YOU AGREE THAT UTELL SHALL NOT BE HELD LIABLE FOR ANY CLAIMS BY YOU IN CONNECTION WITH ANY SUCH CHANGE IN THE HOTEL ACCOMMODATIONS* GUARANTEED RESERVATIONS - ANY RESERVATION CANCELLED AFTER BEING GUARANTEED MAY BE SUBJECT TO A CANCELLATION PENALTY* SUBMISSION OF CREDIT CARD NUMBER OR AGENTS GUARANTEE ACKNOWLEDGES YOUR UNDERSTANDING OF THIS POLICY* THANK YOU FOR YOUR RESERVATION - PLEASE TAKE A MOMENT TO CHECK THE DETAILS OF THIS RESERVATION* **************************************************************** Travel agent commissions are- 8.00 percent Bank your commission today see... HODUI/DPST ADDITIONAL GUARANTEE/DEPOSIT REQUIREMENTS SEE...HOD/GUAR GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: AGY IATA NBR CREDIT CARDS: SEE |HOD/CRED CREDIT CARD REQUIRED AT TIME OF BOOKING TO GUARANTEE ARRIVAL. DEPOSIT ACCEPTED AFTER INITIAL CREDIT CARD GUARANTEE. SEND DEPOSIT IN LISTED CURRENCY. SEE...HODUI/INTL FOR UTELL OFFICE LOCATIONS. AUTHORIZED AGENTS MAY GUARANTEE TO THEIR AGENCY IDENTIFICATION NUMBER SEE...|HODUI/GUAR FOR DETAILS. DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: UTELL 14000 NORTH PIMA ROAD SUITE 100 SCOTTSDALE AZ 85260 AGENTS OUTSIDE USA SEE..HODUI/INTL ---------------------------------------------------------------- ACCEPTABLE FORMS OF PAYMENT MONEY ORDER PERSNL CHECK WIRE CO CHECK CERTD CHECK CREDIT CARDS: SEE |HOD/CRED PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CASH TVLRS CHECK CREDIT CARDS: SEE |HOD/CRED Utell Value Selection 4 star The Hesperia London Victoria has its own warm and distinctive style where our guests can enjoy a relaxed and welcoming atmosphere. Our new Restaurant and Bar 2 Bridge Place offers international cuisine along with a true taste of hospitality. Our Lifestyle Leisure Club adds to your comfort and relaxation with saunas a swimming pool and a spa bath solarium massage and beauty treatments together with a fully equipped and supervised gym. To provide our customers with a complete service our conference and banqueting facilities can accommodate up to 300 delegates in a wide variety of meetings and syndicate rooms. This property was built in 1988 Renovated in 2004 Number of guest rooms - 212 Number of floors - 12 ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC IL VI DEPOSIT AX CA DC IL VI FORM OF PAYMENT AX CA DC IL VI