NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. HOTEL HAS NO LIFT AND WILL NOT BE SUITABLE FOR THE ELDERLY OR INFIRM. ALL ROOMS ARE DOUBLES NO TWINS. NO ROLLAWAYS OR EXTRA BEDS ALLOWED. VAT INCLUDED IN RATES. ENGLISH FRENCH AND SPANISH SPOKEN BY STAFF CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX - CHILDREN ARE WELCOME BUT MUST PAY ADULT RATES. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10PCT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. PKG - TVL - AIR RATES ARE NON COMMISSIONABLE. OFF SITE - BICYCLE RENTAL BOATING CHILDRENS PLAYGROUND HORSEBACK RIDING INDOOR/OUTDOOR SWIMMING POOLS RACQUETBALL SQUASH TENNIS COURTS. CLOSE TO PADDINGTON STATION -UNDERGROUND BRITISH RAIL AND HEATHROW EXPRESS- PLUS LANCASTER GATE TUBE AND BUSES. THE LOCATION OF THIS HOTEL GIVES EASY ACCESS TO TRANSPORT THROUGHOUT LONDON THE UK AND INTERNATIONALLY WITH FAST LINKS TO HEATHROW TUBE LINKS TO WATERLOO EUROSTAR VICTORIA FAST TRAIN TO GATWICK AND LIVERPOOL STREET STATION FAST TRAIN TO STANSTED AND CITY AIRPORTS. - STANDARD DOUBLE - QUEEN SIZE BED - CONTEMPORARY ELEGANT DESIGN DVD PLAYER - HOSPITALITY TRAY - CEILING FANS - SUPERIOR DOUBLE - SUPER ROOM WITH QUEEN SIZE BED ENSUITE-HOSPITALITY TRAY-TV-HAIRDRYER - PLEASE SEE GUARANTEE POLICY. CHAIN DID NOT DEFINE KEYWORD RCA HOTELS ARE PROUD TO ANNOUNCE THE COMPLETION OF THE REFURBISHMENT PROGRAMME AT THE SCANCOURT HOTEL. IT IS NOW A 3 STAR BOUTIQUE HOTEL AND HAS BEEN RENAMED THE PADDINGTON HOTEL. AS THE NAME SUGGESTS WE ARE LOCATED IN THE PADDINGTON AREA WITH PROXIMITY TO PADDINGTON TRAIN STATION -CONNECTIONS TO LONDON HEATHROW AIRPORT VIA THE HEATHROW EXPRESS AND 28 AIRPORT CHECK IN DESKS AT THE STATION- AND HYDE PARK. THE HOTEL HAS TAKEN ON A WHOLE NEW LOOK AND FEEL OFFERING SECLUSION AND AMBIANCE WHRE GUESTS CAN HAVE A RELAXED STAY FROM THE HUSTLE AND BUSTLE OF THE CITY CENTRE. THE HOTEL IS ALSO CLOSELY SITUATED TO BAYSWATER KENSINGTON GARDENS AND KNIGHTSBRIDGE. THE 18 BEDROOMS INCLUDE STANDARD AND DELUXE DOUBLE ROOMS AND HAVE BEEN REFURBISHED TO PROVIDE THE ULTIMATE IN COMFORT AND SERENITY. MOST ROOMS ARE EQUIPPED WITH A STATE OF THE ART DVD SYSTEM HAIRDRYER IDD TELEPHONE FRIDGE AND TEA/COFFEE MAKING FACILITIES AS WELL AS CHIC TOUCHES TO ENSURE YOU HAVE THE ULTIMATE EXPERIENCE. THE STYLISH REVAMPED PADDINGTON HOTEL OFFERS AFFORDABLE QUALITY COUPLED WITH ELEGANCE. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC EC JC VI DEPOSIT AX CA DC EC JC VI FORM OF PAYMENT AX CA DC EC JC VI