NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. HOTEL BUILT 1900 LAST RENOVATED 1999. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN ARE WELCOME INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10PCT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. NO PROPERTY INFORMATION THIS KEYWORD: RECR LOCATED CLOSE TO HYDE PARK AND 3 MINUTES FROM PADDINGTON TUBE AND HEATHROW EXPRESS 3 MINUTES FROM LANCASTER GATE TUBE STATION AND BAYWATER ROAD. Nbr of Rooms - 122 Nbr of Floors - 5 A1K - Max Occupancy - 2 People Superior Split level room with separate bedroom with King size bed, lounge with fold down sofa bed, Climate Controlled Air Conditioning, daily newspaper, fresh fruit basket and Complimentary broadband internet access. General Room Amenities - Air Conditioning / Free Newspaper / Sleeper Couch/Sofabed C1K - Max Occupancy - 2 People Standard double room with one King size bed, en-suite bathroom, Climate Control Air-Conditioning, Daily Newspaper and Fresh Fruit basket. Complimentary broadband internet access. General Room Amenities - Air Conditioning / Free Newspaper / Sleeper Couch/Sofabed A1T - Max Occupancy - 1 Person Standard Bedroom with a single bed, en-suite bathroom, Climate Controlled Air-Conditioned, Daily Newspaper, Fresh Fruit basket. General Room Amenities - Air Conditioning / Free Newspaper / Sleeper Couch/Sofabed A2T - Max Occupancy - 2 People Standard room with two single beds, en-suite bathroom, Climate Controlled Air-Conditioning, Daily Newspaper and Fresh Fruit basket. Complimentary broadband internet access. General Room Amenities - Air Conditioning / Free Newspaper / Sleeper Couch/Sofabed A3T - Max Occupancy - 3 People Standard room with three single beds, En-suite bathroom, Climate Control Air-Conditioning, Daily Newspaper and Fresh Fruit basket Complimentary broadband internet access. General Room Amenities - Air Conditioning / Free Newspaper / Sleeper Couch/Sofabed PLEASE SEE GUARANTEE POLICY CHAIN DID NOT DEFINE KEYWORD CLOSE TO HYDE PARK AND 3 MINUTES FROM PADDINTON TUBE AND HEATHROW EXPRESS, 3 MINUTES FROM LANCASTER GATE TUBE STATION AND BAYSWATER ROAD. THE HYDE PARK PADDINGTON IS ALL NEW FULLY REFURBISHED AS A 4 STAR BOUTIQUE HOTEL COMPLETE WITH THE LUXURIOUS FEATURES THAT OUR CLIENTELE DEMANDED. EACH NEW ROOM HAS BEEN LOVINGLY GRACED WITH THE COMFORT OF MOOD LIGHTING, INTERNET ACCESS, BATHROBES ON REQUEST, AND MORE. COMBINED WITH COMFORTABLY SIZED PUBLIC AREAS, THE PREMIER BAR AND RESTAURANT, THE HOTEL PROVIDES THE HAVEN IN CENTRAL LONDON FOR BOTH THE LONDON TRAVELLER AND BUSINESS PERSONS. **Property is completely non-smoking** ACCEPTABLE CREDIT CARDS GUARANTEE AX CA VI DEPOSIT AX CA VI FORM OF PAYMENT AX CA VI