NO PROPERTY INFORMATION THIS KEYWORD: PROM NO PROPERTY INFORMATION THIS KEYWORD: TRVL -BRITISH MUSEUM . . . . . . . . . . . . 2 MI/4 KM -CHINA TOWN . . . . . . . . . . . . . . 1 MI/3 KM -HARRODS . . . . . . . . . . . . . . . .1. MI/3 KM -HYDE PARK . . . . . . . . . . . . . . .0. MI/0 KM -OXFORD STREET . . . . . . . . . . . . .0.6MI/1 KM -WEST END - PICADILLY . . . . . . . . . 1 MI/3 KM -WESTMINSTER - BIG BEN . . . . . . . . .2. MI/4 KM -ST. DARYS HOSPITAL. . . . . . . . . . .0.6MI/1 KM NO PROPERTY INFORMATION THIS KEYWORD: INDX **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -CONTINENTAL BREAKFAST- MONDAY - SATURDAY 730-930 SUNDAY 830-1030 NO PROPERTY INFORMATION THIS KEYWORD: GRPS - CHECK IN 1400 - CHECK OUT 1200 - CHILDREN STAY FREE WITH PARENTS USING EXISTING BEDDING. - PETS ARE NOT ACCEPTED. - TAX IS INCLUDED IN ALL ROOMS RATES. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. **************************************************************** *** COMMISSION INFORMATION *** **************************************************************** -PLEASE READ INDIVIDUAL PROPERTY COMMISSION POLICY FOR RATE PAID ON TRAVEL AGENT COMMISION. -MOST PROPERTIES ARE FULLY RESPONSIBLE FOR DISBURSEMENT OF COMMISSIONS..AND REALIZE THE IMPORTANCE OF PROMPT PAYMENT. -ALL INITIAL COMMISSION REQUESTS MUST BE FORWARDED TO THE APPROPRIATE PROPERTY. - - OAKWOOD WORLDWIDE CORPORATE HOUSING - - -OAKWOOD CORPORATE HOUSING WILL PAY A 10 PERCENT COMMISSION ON THE FIRST MONTHS AMOUNT..UP TO AN AMOUNT NOT TO EXCEED 350.00USD WITH NATIONWIDE FURNISHED CORPORATE APARTMENT RENTS AVERAGING OVER 2200.00USD PER M0NTH. -ALL COMMISSION CHECKS WILL BE PROMPTLY DISBURSED TO THE AGENCY ON RECORD AT MONTHS END OF YOUR CLIENTS ARRIVAL DATE. COMMISSION CHECKS ARE CENTRALLY PAID BY OAKWOOD CORPORATE HOUSING. -MASSAGE -THE ABOVE RECREATION MAY NOT BE ON-SITE AND CHARGES MAY APPLY. TROY HOTEL IS JUST A TWO MINUTE WALK FROM QUEENSWAY STATION ON THE CORNER OF BAYSWATER ROAD -HYDE PARK- AND QUEENSBOROUGH TERRACE. A1D - DELUXE DOUBLE - NEWLY REDESIGNED AND RENOVATED TO THE HIGHEST STANDARD. ONE DOUBLE BEDDED ROOM WITH ALL THE FACILITIES YOU WOULD EXPECT FROM A 3 STAR HOTEL. TV, SATELLITE, HAIR DRYER, SAFE, MINI REFRIGERATOR, TELEPHONE AND MODEM. A1K - EXECUTIVE DOUBLE - BEAUTIFULLY DECORATED LARGE ROOM WITH ONE KING SIZE BED. BATHROOM IS EQUIPPED WITH JET JACUZZI BATH, AIR CONDITIONING, SAFE, MODEM POINT, TV AND SATELLITE, MINI REFRIGERATOR AND HAIR DRYER. A1T - DELUXE SINGLE - NEWLY REDESIGNED AND RENOVATED TO THE HIGHEST STANDARD. ONE SINGLE BEDDED ROOM WITH ALL THE FACILITIES YOU WOULD EXPECT FROM A 3 STAR HOTEL. TV, SATELLITE, HAIR DRYER, SAFE, MINI REFRIGERATOR, TELEPHONE AND MODEM. A2T - DELUXE TWIN - NEWLY REDESIGNED AND RENOVATED TO THE HIGHEST STANDARD. TWO SINGLE BEDDED ROOM WITH ALL THE FACILITIES YOU WOULD EXPECT FROM A 3 STAR HOTEL. TV, AND SATELLITE, HAIR DRYER, SAFE, MINI REFRIGERATOR, TELEPHONE AND MODEM. * PLEASE SEE GUARANTEE KEYWORD FOR MORE INFORMATION * -ALL RESERVATIONS MUST BE GUARANTEED TO A VALID CREDIT CARD AT THE TIME OF BOOKING. THE TROY HOTEL IS SITUATED IN A QUIET TERRACED STREET IN BAYSWATER PERFECTLY LOCATED NEAR SHOPPING AND LEISURE ACTIVITIES. THE TROY HOTEL HAS BEEN NEWLY DESIGNED AND RENOVATED TO THE HIGHEST STANDARD AND PROVIDE ELEGANT AND CONTEMPORARY ENSUITE ROOMS. EACH ROOM PROVIDES GUESTS WITH MINI FRIGES SAFETY BOXES MODERN POINTS AND PAY PER VIEW FILM CHANNELS AND A COMPLIMENTARY NEWSPAPER AND CONTINENTAL BREAKFAST. EXECUTIVE ROOMS OFFER AIR CONDITIONING AND A RANGE OF SHOWER SHOWER AND BATH JET JACUZZIS. PERFECTLY LOCATED FOR SHOPPING AND LEISURE ACTIVITIES. EACH ACCESS TO HYDE PARK KENSINGTON GARDENS AND QUEENSWAY SHOPS. CONVENIENT PUBLIC TRANSPORT TO OXFORD STREET AND WEST END. MASTER CARD VISA