NO PROPERTY INFORMATION THIS KEYWORD: PROM NO PROPERTY INFORMATION THIS KEYWORD: TRVL NO PROPERTY INFORMATION THIS KEYWORD: OTHR NO PROPERTY INFORMATION THIS KEYWORD: INDX **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -COMPLIMENTARY CONTINENTAL BREAKFAST IS OFFERED EVERY MORNING. NO PROPERTY INFORMATION THIS KEYWORD: GRPS -CHILDREN 12 AND UNDER STAY FREE WITH PARENTS USING EXISTING BEDDING. -PETS ARE NOT ALLOWED. -NON SMOKING PROPERTY CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. **************************************************************** *** COMMISSION INFORMATION *** **************************************************************** -PLEASE READ INDIVIDUAL PROPERTY COMMISSION POLICY FOR RATE PAID ON TRAVEL AGENT COMMISION. -MOST PROPERTIES ARE FULLY RESPONSIBLE FOR DISBURSEMENT OF COMMISSIONS..AND REALIZE THE IMPORTANCE OF PROMPT PAYMENT. -ALL INITIAL COMMISSION REQUESTS MUST BE FORWARDED TO THE APPROPRIATE PROPERTY. - - OAKWOOD WORLDWIDE CORPORATE HOUSING - - -OAKWOOD CORPORATE HOUSING WILL PAY A 10 PERCENT COMMISSION ON THE FIRST MONTHS AMOUNT..UP TO AN AMOUNT NOT TO EXCEED 350.00USD WITH NATIONWIDE FURNISHED CORPORATE APARTMENT RENTS AVERAGING OVER 2200.00USD PER M0NTH. -ALL COMMISSION CHECKS WILL BE PROMPTLY DISBURSED TO THE AGENCY ON RECORD AT MONTHS END OF YOUR CLIENTS ARRIVAL DATE. COMMISSION CHECKS ARE CENTRALLY PAID BY OAKWOOD CORPORATE HOUSING. -GOLF -DRIVING RANGE -JACUZZIS -LOCATED 6 MILES FROM EDINBURGH CITY CENTRE WITHIN 50 ACRES OF WOODLAND. -A1Q - SUPERIOR QUEEN ELEGANT ROOM WITH A GALLERY QUEEN SIZE BED FREE SCOTTISH BREAKFAST-BATHROBE-SLIPPERS -A2T - STANDARD TWO SINGLE BEDS ELEGANT ROOM WITH TWO SINGLE BEDS COMPLIMENTARY SCOTTISH BREAKFAST -B1Q - STANDARD QUEEN ELEGANT ROOM WITH A QUEEN BED COMPLIMENTARY SCOTTISH BREAKFAST **PLEASE SEE GUARANTEE KEYWORD FOR MORE INFORMATION** -ALL RESERVATIONS MUST BE GUARANTEED WITH A VALID CREDIT CARD AT THE TIME OF BOOKING. MELVILLE CASTLE HAS BEEN REFURBISHED TO PROVIDE A SUPERB LUXURY HOTEL CATERING FOR THE DISCERNING GUEST AND FOR RECEPTIONS, CONFERENCES, AND CORPORATE EVENTS. THE PROPERTY IS SITUATED JUST 5 MILES FROM CITY CENTRE ON THE BANK OF THE NORTH ELK RIVER IN A FIFTY ACRE WOODED ESTATE. THE CASTLE IS JUST A SHORT DRIVE FROM THE AIRPORT AND THE LOCATION OFF THE EDINBURGH BYPASS GIVES EASY ACCESS TO THE SCOTTISH BORDERS OR THE HIGHLANDS. THE ESTATE IS FLANKED BY A 9 HOLE AND TWO 18 HOLE GOLF COURSES WITH DRIVING RANGES AND A NUMBER OF FAMOUS GOLF COURSES ARE LOCATED WITHIN A HALF HOUR DRIVE. THE CALSE WAS PRINCIPALLY DESIGNED FOR ENTERTAINING ON A GRAND SCALE AND WAS BUILT IN 1786 ON THE SITE OF THE OLD MEDIEVAL CASTLE FOR THE 1ST VISCOUNT MELVILLE. IT IS DESCRIBED AS OF OUTSTANDING ARCHITECTURAL AND HISTORICAL SIGNIFICANCE AND HAS INTERESTING ASSOCIATIONS WITH MARY QUEEN OF SCOTS. QUEEN VICTORIA HAS RESIDED IN THE CASTLE AS HAS KING GEORGE IV AND SR WALTER SCOTT. ACCOMMODATION - THE ACCOMMODATION COMPRISES 7 RECEPTION ROOMS AND 30 BEDROOMS OF VARIOUS SIZES INCLUDING SEVERAL GALLERY BEDROOMS. ALL ROOMS ARE ENSUITE AND HAVE INTERNET ACCESS, SKY TELEVISION AND PERSONAL SAFES. RECEPTION ROOMS - THE CLASSICAL VISCOUT DINING ROOM CAN ACCOMMODATE UP TO 66 PERSONS FOR FORMAL DINING AND THE BALLROOM CAN HOLD 100 PERSONS. THE BOARDROOM OVERLOOKING THE SOUTH LAWN IS IDEAL FOR PRIVATE MEETING OR DINNER PARTIES. WE CAN ALSO OFFER A SPACIOUS SITTING AREA, STUDY AND TRAINING ROOMS. WEDDINGS - THE CASTLE IS RENOWNED FOR LUXURY WEDDINGS AND THE DELIGHTFUL GROUNDS AND FUNCTION ROOMS OFFER SUPERB SETTINGS. EXCLUSIVE USE OF THE CASTLE IS AVAILABLE. OUR EXPERIENCED STAFF WILL BE PLEASED TO ADVISE YOU ON ALL ASPECTS OF YOUR WEDDING ARRANGEMENTS. -AMERICAN EXPRESS -MASTERCARD -VISA -JAPAN CREDIT BUREAU