NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -The Property meets U.S.Government Fire and Safety Standards Property Safety and Security - Security available 24 Hours CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. Meal Plans Available at Property - Full Breakfast Plan Additional Meal Plan Description - Complimentary Full Breakfast **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX - FAMILY PLAN AVAILABLE - CHILDREN UP TO THE AGE OF 16 YEARS ARE ACCOMMODATED FREE OF CHARGE USING AN EXTRA BED IN SUITE ROOMS ONLY. CHILDREN 16 YEARS AND OVER ARE CHARGED THE ADULT EXTRA BED RATE. BABY CRIBS ARE PROVIDED FREE OF CHARGE. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 8 Percent Additional Commission Programs & Information Text 8 percent Travel Agent commission paid On-Site Recreational Activities: Bicycling Billiards/Snooker Gambling Golfing Horseback Riding Jogging Museum/Gallery Viewing Nature Preserves/Trails Racquetball Sailing/Boating Squash Steam Bathing Swimming Tennis Universal Gym LOCATED 8 MILES FROM LONDON. AN ENDLESS LIST OF HISTORIC PALACES MUSEUMS AND PLACES OF INTEREST ARE ALL WITHIN EASY REACH. Nbr of Rooms - 61 Nbr of Floors - 4 B1D - Location/View - River View Max Occupancy - 2 People Superior room with magnificent views of the river. Balcony. 1 double bed. Large bathroom with separate WC. Bathtub and shower combined. Spacious feel. Alarm clock/radio, dataport, hairdryer, pants press, color satellite tv, premium channels, direct dial telephone, voicemail and dual voltage. General Room Amenities - AM/FM Alarm Clock / Cable/Satellite TV / Color TV / Dataport / Direct Dial Telephone / Hairdryer / Iron/Ironing Board / Radio / Voice Mail Technology - Dataport / Voice Mail C1D - Max Occupancy - 2 People Pleasantly decorated one double bedded room with rural views. Modern bathroom with shower and bathtub combined. 60 inch bed. Working area with good lighting, alarm clock/radio, bathrobe, dataport, hairdryer, pants press, color satellite tv, premium channels, direct dial telephone, voicemail and dual voltage. General Room Amenities - AM/FM Alarm Clock / Cable/Satellite TV / Color TV / Dataport / Direct Dial Telephone / Hairdryer / Iron/Ironing Board / Radio / Voice Mail Technology - Dataport / Voice Mail C1S - Max Occupancy - 1 Person Pleasantly decorated single room with 40 inch twin bed. Modern bathroom with shower and bath tub combined. Most rooms have separate WC. Alarm clock/radio, bathrobe, dataport, hairdryer, pants press, color satellite tv, premium channels, direct dial telephone, voicemail and dual voltage. General Room Amenities - AM/FM Alarm Clock / Cable/Satellite TV / Color TV / Dataport / Direct Dial Telephone / Hairdryer / Iron/Ironing Board / Radio / Voice Mail Technology - Dataport / Voice Mail C2T - Max Occupancy - 2 People Pleasantly decorated twin bedded room with rural views. Modern bathroom with shower and bathtub combined. Working area with good lighting, alarm clock/radio, bathrobe, dataport, hairdryer, pants press, color satellite tv, premium channels, direct dial telephone, voicemail and dual voltage. General Room Amenities - AM/FM Alarm Clock / Cable/Satellite TV / Color TV / Dataport / Direct Dial Telephone / Hairdryer / Iron/Ironing Board / Radio / Voice Mail Technology - Dataport / Voice Mail D1S - Max Occupancy - 1 Person Smaller single rooms in the main house. Cosy rooms with single beds but with all facilities. Very good value for money. Alarm clock/radio, dataport, hairdryer, pants press, color satellite tv, premium channels, direct dial telephone, voicemail and dual voltage. General Room Amenities - AM/FM Alarm Clock / Cable/Satellite TV / Color TV / Dataport / Direct Dial Telephone / Hairdryer / Iron/Ironing Board / Radio / Voice Mail Technology - Dataport / Voice Mail -SEE GUARANTEE REQUIREMENTS CHAIN DID NOT DEFINE KEYWORD BUILT IN 1865 THE PETERSHAM STANDS HIGH ON RICHMOND HILL OVERLOOKING THE THAMES. THE HOTEL HAS 61 SUITES AND ROOMS. THE EXTERIOR IS VICTORIAN GOTHIC AND THE INTERIOR IS ELEGANT COUNTRY HOUSE STYLE. THE RESTAURANT HAS MAGNIFICENT RIVER VIEWS WITH TWO ROSETTE COOKING. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC EC VI DEPOSIT AX CA DC EC VI FORM OF PAYMENT AX CA DC EC VI