NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -The Property meets U.S.Government Fire and Safety Standards THIS KEYWORD DEFAULTS TO THE CHAIN KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -MEAL PLANS RESTAURANT AND SNACK BAR ON-SITE **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX **************************************************************** *** Family Plan *** **************************************************************** -Most Properties allow children. Please refer to property policies for Family Plan information. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 10 Percent Additional Commission Programs & Information Text Standard 10 pecent commission paid on all commissionable rates On-Site Recreational Activities: Children s Activities Swimming On-Site Recreational Activities Text Swimming pools Seperate children swimming pool Children playground and playroom THIS KEYWORD IS SYSTEM GENERATED BY APOLLO Nbr of Rooms - 92 Nbr of Floors - 2 A1Q - Max Occupancy - 4 People Combination of living/bedroom, kitchenette plus 1 separate bedroom. Balcony or terrace, air condition, sat-tv, shower, w/ c, refridgerator, hair dryer, telephone, safe deposit box. General Room Amenities - Air Conditioning / Balcony / Cable/Satellite TV / Hairdryer / Refrigerator / Safe / Telephone A1D - Max Occupancy - 3 People Balcony or terrace, air condition, sat-tv, shower, w/c, refridgerator, hair dryer, telephone, safe deposit box. General Room Amenities - Air Conditioning / Balcony / Cable/Satellite TV / Hairdryer / Refrigerator / Safe / Telephone B4T - Max Occupancy - 4 People Combination of living/bedroom, plus 1 separate bedroom. Balcony or terrace, air condition, sat-tv, shower, w/c, refridgerator, hair dryer, telephone, safe deposit box. General Room Amenities - Air Conditioning / Balcony / Cable/Satellite TV / Hairdryer / Refrigerator / Safe / Telephone A1T - Max Occupancy - 1 Person Balcony or terrace, air condition, sat-tv, shower, w/c, refridgerator, hair dryer, telephone, safe deposit box. General Room Amenities - Air Conditioning / Balcony / Cable/Satellite TV / Hairdryer / Refrigerator / Safe / Telephone B1D - Max Occupancy - 3 People Balcony or terrace, kitchenette, air condition, sat-tv, shower, w/c, refridgerator, hair dryer, telephone, safe deposit box. General Room Amenities - Air Conditioning / Balcony / Cable/Satellite TV / Hairdryer / Refrigerator / Safe / Telephone **************************************************************** *** DEPOSIT POLICIES *** **************************************************************** -SOME PROPERTIES REQUIRE A DEPOSIT TO SECURE YOUR CLIENTS RESERVATION. IF A CREDIT CARD IS USED FOR DEPOSIT..THE CARD WILL BE CHARGED AT TIME OF BOOKING. IF THE PROPERTY ACCEPTS A DEPOSIT BY CHECK..THE DEPOSIT MUST BE RECEIVED BY THE PROPERTY WITHIN THE SPECIFIED TIME FRAME TO AVOID AUTOMATIC CANCELLATION PLEASE REFER TO EACH PROPERTY FOR SPECIFIC POLICIES. -ONCE THE RESERVATION HAS BEEN CONFIRMED..CANCELLATION PENALTIES MAY APPLY. ALWAYS BE AWARE OF THE CANCELLATION POLICIES AND PENALTIES BEFORE ATTACHING A CREDIT CARD TO THE SEGMENT. 12Nov06 - 31Dec99 MON TUE WED THU FRI SAT SUN Guarantee required for All Reservations. VALID CREDIT CARD REQUIRED FOR BOOKING Luxury Hotel Ratings - Stars 3 Additional Property Description Text Katrin Hotel and Bungalows located in Stalida -Stalis- between Hersonisos and Malia, 30km east from Heraklion international airport. Is only 200m away from magnificant sandy beach and from the entertainment and shopping center of Stalida. Modern rooms all with balcony ot terrace, bath or shower, air-condition, satellite TV, radio, refrigerator, telephone, safe deposit box, and hairdryer. American Express - Master Card - Visa