NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. THIS PROPERTY WAS BUILT IN 1998. SPECIAL EVENTS- MERRIE MONARCH FESTIVAL .................. APRIL CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -COMPLIMENTARY CONTINENTAL BREAKFAST IS OFFERED **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -CHILDREN 12 YEARS AND UNDER STAY FREE WITH PARENTS USING EXISTING BEDDING. -PETS ARE NOT ALLOWED. -SMOKING IS ALLOWED OUTSIDE ONLY. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -EXTRA PERSON - 20.00USD -ROLLAWAY - N/A -CRIB - N/A INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. BIRD WATCHING GAME ROOM HIKING TRAILS MOUNTAIN BIKING SWIMMING WINE TASTING - - - LOCATED NEARBY - - - ANTIQUING BEACH FINE DINING FISHING SAILING TENNIS COURTS THEATER LOCATED LESS THAN 10 MINUTES FROM DOWNTOWN HILO AT 850FT ELEVATION..WE ARE WITHIN A 2000 ACRE MACADAMIA NUT ORCHARD. CLOSEST NEIGHBOR IS 2 MILES AWAY. QUIET COUNTRY LIVING..PHEASANT HAWAIIAN HAWK OWL AND WILD PIG ARE A COMMON SIGHT. - DELUXE QUEEN - DELUXE ROOM WITH QUEEN BED SITTING AREA-MARBLE BATH-BALCONY WITH VIEWS -ALL RESERVATIONS REQUIRE A DEPOSIT BY VALID CREDIT CARD WITH EXPIRY DATE - MASTERCARD-MC/IK/CA/EC / VISA-VI/BA OR AMERICAN EXPRESS-AX. -OR- CHECK DEPOSIT TO BE RECEIVED BY THE PROPERTY 10 DAYS AFTER BOOKING AND/OR 7 DAYS PRIOR TO ARRIVAL. -DEPOSIT AMOUNT IS TO EQUAL 1 NIGHT ROOM AND TAX. -GUEST ADDRESS..PHONE NUMBER..AND ARRIVAL TIME ARE REQUIRED FOR CONFIRMATION. PLEASE MESSAGE REQUESTED INFORMATION IN THE /SI-FIELD WITH EACH REQUEST. CHAIN DID NOT DEFINE KEYWORD KULANIAPIA IS A LARGE PARCEL 22 ACRES AND FEATURES OUR 120-FT. WATERFALL WHICH IS VIEWABLE FROM ALMOST EVERY CORNER OF OUR INN. WE ARE PERCHED AT A COOL 850 FEET ABOVE HILO WITH PANORAMIC OCEAN AND WATERFALL VIEWS. WE HAVE OVER 2 MILES OF WALKING TRAILS THAT WIND ALONG THE POWERFUL WAIAU RIVER A 2-ACRE BOTANICAL GARDEN WITH A 3-TIERED WATERFALL. ALL BATHS ARE PRIVATE AND ENTIRELY FINISHED IN ITALIAN MARBLE. COME TO THE HOSPITALITY OF THE INN AT KULANIAPIA BUILT EXCLUSIVELY AS A HAWAIIAN BED BREAKFAST WITH RESORT AMENITIES. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA EC VI DEPOSIT AX CA EC VI FORM OF PAYMENT AX CA EC VI