NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. NO PROPERTY INFORMATION THIS KEYWORD: OTHR CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN STAY FREE WHEN SHARING A ROOM WITH PARENTS. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. BEACH HEALTH CLUB MASSAGE SERVICES OUTDOOR POOL SCUBA DIVING/SNORKELING LOCATED NEARBY- BICYCLE RENTALS BOATING FISHING HIKING TRAILS HORSEBACK RIDING SAILING SIGHTSEEING TOURS VALLEY ISLE IS LOCATED 150 FEET FROM THE OCEAN IN KAHANA. IT IS SEVEN MILES NORTH OF THE HISTORIC WHALING VILLAGE OF LAHAINA ON WEST MAUI BETWEEN KAANAPALI AND KAPALUA. -PLEASE CONTACT OWNER FOR IMPORTANT INFORMATION PRIOR TO ARRIVAL. - 1 BEDROOM CONDO - NON SMOKING 1 BEDROOM CONDO-QUEEN BED-OCEAN FRONT-DINING AREA LIVINGROOM-FULL KITCHEN WITH EXTRA AMENITIES-WASHER -DRYER-HIGHSPEED INTERNET A DEPOSIT OF 5 NIGHTS IS REQUIRED AT BOOKING FULL DEPOSIT DUE 30 DAYS PRIOR TO ARRIVAL FULL DEPOSIT FOR BOOKINGS DEC 16 - MAR 1 REQUIRED IMMEDIATELY **PLEASE SEE DEPOSIT KEYWORD FOR MORE INFORMATION** VALLEY ISLE RESORT IS LOCATED ON THE BEAUTIFUL WEST SHORE OF MAUI HAWAII. HERE YOU WILL FIND SUN SOAKED BEACHES AND FABULOUS TROPICAL SCENERY. SIT ON YOUR PRIVATE LANAI AND RELAX WATCHING THE OCEAN PALM TREES AND GORGEOUS TROPICAL GARDENS. IN THE WINTER MONTHS YOU WILL SEE THE WHALES FROLICKING IN THE OCEAN WITH THEIR BABIES. SOMETIMES THE SPINNER DOLPHINS JOIN THE FUN THE CONDOMINIUMS ARE COMPLETELY REMODELED AND BEAUTIFULLY DECORATED. EACH HAS ONE BEDROOM WITH A QUEEN-SIZED BED ONE BATHROOM A DRESSING AREA FULL DINING AREA COMPLETE KITCHEN INCLUDING A WASHER AND DRYER HIGHSPEED INTERNET AND THE LIVINGROOMS HAVE QUEEN SIZE SOFA SLEEPERS. THA LANAIS ARE LARGE AND THE VIEWS OF THE OCEAN ARE POSTCARD SPECTACULAR THERE IS A HEATED POOL SURROUNDED BY A TROPICAL GARDEN. THERE IS AN AREA TO BARBECUE NEXT TO THE POOL. A LARGE GYM IS ADJOINING THE RESORT AND GUESTS CAN GO FOR A NOMINAL FEE. VALLEY ISLE RESORT ON MAUI IS THE PLACE TO RELAX AND REJUVENATE MIND BODY AND SOUL AND HAVE AN UNFORGETTABLE VACATION. -PLEASE CONTACT OWNER FOR IMPORTANT INFORMATION PRIOR TO ARRIVAL AMERICAN EXPRESS MASTER CARD VISA DISCOVER