NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. NO PROPERTY INFORMATION THIS KEYWORD: OTHR CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN ARE WELCOME INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. LOCATED WITH IN 2 MILES OF THE PROPERTY- BEACH BIKE TRAILS BILLIARDS/SNOOKERS BOATING DIVING FINE DINING FISHING FITNESS CENTER GOLF COURSE HIKING HORSEBACK RIDING SWIMMING TENNIS THEATRE WATER ACTIVITIES LOCATED 2 BLOCKS FROM OLD LAHAINA TOWN AND 1 BLOCK FROM THE WORLD CLASS BEACHES OF KAANAPALI. - THE PALM STUDIO - DELUXE-KING BED-QUEEN SLEEPER SOFA PARKING-WET BAR-TV-BATH-SHOWER-SOUND PROOF - HIBISCUS ROOM - STANDARD QUEEN-BREAKFAST FREE PARKING- PRIVATE BATH-VIEW-TV/VCR - PLUMERIA ROOM - STANDARD TWIN PARKING-AC-TV/VCR - THE GARDEN OHANA - DELUXE-KING BED-QUEEN SLEEPER SOFA PARKING-PRIVATE DECK-TV/VCR-VIEWS - GINGER ROOM - STANDARD QUEEN-PRIVATE BATH FREE PARKING- PRIVATE BATH-VIEW-TV/VCR - THE LANAI ROOM - DELUXE- KING BED FREE PARKING- PRIVATE BATH-COFFEE MAKER-VIEW PLEASE SEE GUARANTEE POLICY CHAIN DID NOT DEFINE KEYWORD GARDEN GATE B AND B IS AN ENCHANTING PLACE TO STAY ON MAUI. WE ARE LOCATED ONE MILE AWAY FROM THE HISTORICAL BUSINESS DISTRICT OF OLD LAHAINA TOWN ONCE THE ROYAL CAPITAL OF HAWAII. ON YOUR ENTRANCE TO THE GARDEN GATE YOU WILL WALK OVER A BRIDGE WITH A STREAM FLOWING UNDER IT. WAKE UP TO THE SWEET SOUND OF BIRDS AND THE PEACEFULLNESS OF OUR ISLAND HOME. BREAKFAST IS SERVED 830AM TO 10AM IN THE GARDEN OR BARBEQUE AREA MONDAY THROUGH FRIDAY. BREAKFAST CONSISTS OF FRESH PASTRIES PINAPPLE LOCAL FRUIT JUICE AND KONA COFFEE. ENJOY THE OCEAN A 3 MINUTE WALK TO WAHIKULA WAYSIDE PARK. THEN A 10 MINUTES WALK ALONG THE OCEAN TO LAHAINA HARBOR OR 20 MINUTES TO THE WORLD CLASS BEACHES OF KAANAPALI. WE ARE AN 11 MINUTE WALK TO A BLACK SAND SWIMMING BEACH WHICH IS 300 YARDS LONG. ALL ROOMS HAVE KING OR QUEEN BEDS TV PHONES REFRIGERATOR AC AND OVERHEAD FANS. HAIRDRYERS IRON AND IRONING BOARDS ARE IN ALL ROOMS. THE BARBEQUE IS AVAILABLE FOR ALL GUESTS IN OUR OUTDOOR EATING AND LOUNGE AREA. BICYCLES BOOGIE BOARDS BEACH CHAIRS BEACHMATS COOLERS AND HATS ARE AVAILABLE AT NO CHARGE. WE ALSO HAVE LAUNDRY FACILITIES. WE ARE ABLE TO HELP MAKE RESERVATIONS FOR MOST EVENTS. ASK US FOR DIRECTIONS WHERE TO GO AND WHAT TO SEE OR EAT. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DS VI DEPOSIT AX CA DS VI FORM OF PAYMENT AX CA DS VI