NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -The Property meets U.S.Government Fire and Safety Standards Safety and Security Text - This property is fire safety inspected and regulated. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX Children pay adults rates - Children are welcome. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 10 Percent Additional Commission Programs & Information Text 10 percent commission is paid to travel agents when booking commissionable rates. On-Site Recreational Activities: Golfing Tennis Located moments from the black sand beach and just half hour from Hawaii Volcanoes National Park. 56 miles from Hilo Airport. Nbr of Rooms - 28 Nbr of Floors - 2 Studio Suite with 1 Queen bed and 1 Full Sleep Sofa that sleeps 4. Room includes, balcony or patio, full size kitchen, washer and dryer in the unit, and free parking, close to Volcano National Park. A1Q - Max Occupancy - 4 People Studio Suite with 1 Queen bed and 1 Full Sleep Sofa that sleeps 4. Room includes, balcony or patio, full size kitchen, washer and dryer in the unit, and free parking, close to Volcano National Park. General Room Amenities - Balcony / Kitchen AS1 - Max Occupancy - 4 People It s approximetaly 746 square feet. Each unit has one bedroom with a tub and shower combination, 1 queen bed in the bedroom, 1 full sized wall bed in the living room and a full kitchen with a microwave and dishwasher. Each unit has ceiling fans, a television, a VCR, a telephone, a washer and dryer and iron and ironing board. General Room Amenities - Dish Washer / Iron/Ironing Board / Kitchen / Microwave / Shower / Telephone / Television / VCR Security deposit is due at check in- 250.00 USD if paid with cash 50.00 USD if paid with credit card 13Dec06 - 31Dec07 MON TUE WED THU FRI SAT SUN Reservations Held Until 1100 Hours On Day Of Arrival, Local Hotel Time. All reservations require a full prepayment at booking. Security deposit is due at check in- 250.00 USD if paid with cash 50.00 USD if paid with credit card LUXURY HOTEL ADDITIONAL PROPERTY DESCRIPTION TEXT ON THE SOUTHEAST COAST OF THE BIG ISLAND OF HAWAII, HALFWAY BETWEEN HILO AND KAILUA-KONA, SEA MOUNTAIN OFFERS ALL THE CONVENIENCES AND LUXURY OF MODERN RESORT LIVING IN THE TIMELESS RUAL HAWAII SETTING. YOUR SEA MOUNTAIN BUNGALOW IS IDEALLY SITUATED MOMENTS AWAY FROM THE LEGENDARY BLACK SAND BEACH. JUST A HALF HOUR FROM THE HAWAII VOLCANOES NATIONAL PARK. EXPERIENCE THE EXCITMENT OF VOLCANOES, CRASHING SURF AND LAVA FLOWS FROM A RELAXING, TROPICAL SETTING. SEA MOUNTAIN IS A NON-SMOKING PROPERTY. American Express - Master Card - Discover Card - Visa