NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -THE PROPERTY MEETS U.S.GOVERNMENT FIRE AND SAFETY STANDARDS -THE PROPERTY COMPLIES WITH AMERICAN DISABILITIES ACT GUIDELINES ROOM SAFETY AND SECURITY - SMOKE DETECTORS CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. MEAL PLANS AVAILABLE AT PROPERTY - BUFFET BREAKFAST PLAN ADDITIONAL MEAL PLAN DESCRIPTION - BUFFET LUNCH **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN PAY ADULTS RATES - CHILDREN STAY FREE IN PARENTS ROOM USING EXSISTING BEDDING. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. PROPERTY OFFERS COMMISSION - RATE OF COMMISSION - 10 PERCENT ON-SITE RECREATIONAL ACTIVITIES: CHILDREN S ACTIVITIES EXERCISING GOLFING SWIMMING THE HIGHLAND HOTEL AND CONVENTION CENTER IS LOCATED IN TEH HEART OF GREAT BEND. WE ARE NEAR PLENTY TO DO SUCH AS GOLF, HIKING, FISHING AND DINING. NBR OF ROOMS - 172 NBR OF FLOORS - 2 A1K - MAX OCCUPANCY - 2 PEOPLE NON-SMOKING KING BED ROOM. ROOM OFFERS COFFEE MAKER, FREE WIFI INTERNET ACCESS, HAIR DRYER. GENERAL ROOM AMENITIES - AIR CONDITIONING / AM/FM ALARM CLOCK / BATH TUB / BATHROOM AMENITIES / CABLE/SATELLITE TV / COFFEE/TEA MAKER / COLOR TV / FREE NEWSPAPER / HAIRDRYER / HIGH SPEED INTERNET ACCESS / HIGH SPEED INTERNET ACCESS / HIGH SPEED WIRELESS / IRON/ IRONING BOARD / NO SMOKING ROOM / SELF-CONTROLLED HEATING/ COOLING / SHOWER / SMOKE DETECTOR / TELEPHONE / TELEVISION TECHNOLOGY - HIGH SPEED INTERNET ACCESS CHARGEABLE AMENITIES - HIGH SPEED INTERNET ACCESS HIGH SPEED WIRELESS B1K - MAX OCCUPANCY - 2 PEOPLE SMOKING ROOM WITH KING BED. EACH ROOM OFFERS COFFE MAKER, FREE WIFI INTERNET ACCESS, HAIRDRYER GENERAL ROOM AMENITIES - AIR CONDITIONING / AM/FM ALARM CLOCK / BATH TUB / BATHROOM AMENITIES / CABLE/SATELLITE TV / COFFEE/TEA MAKER / COLOR TV / FREE NEWSPAPER / HAIRDRYER / HIGH SPEED INTERNET ACCESS / HIGH SPEED INTERNET ACCESS / HIGH SPEED WIRELESS / IRON/ IRONING BOARD / SELF-CONTROLLED HEATING/COOLING / SHOWER / SMOKE DETECTOR / TELEPHONE / TELEVISION TECHNOLOGY - HIGH SPEED INTERNET ACCESS CHARGEABLE AMENITIES - HIGH SPEED INTERNET ACCESS HIGH SPEED WIRELESS A2D - MAX OCCUPANCY - 4 PEOPLE DELUXE NON-SMOKING ROOM WITH 2 DOUBLE BEDS. FREE WIFI INTERNET ACCESS, COFFEE MAKER, HAIR DRYER. DELUXE ROOM WITH 2 BEDS IN A NON-SMOKING ROOM, POOLSIDE AND CONVENIENT LOCATION. ROOM FEATURES SITTING AREA WITH WRITING DESK. COFFEE MAKER, HAIR DRYER, IRON/IRONING BOARD, FREE WIFI INTERNET ACCESS. GENERAL ROOM AMENITIES - AIR CONDITIONING / AM/FM ALARM CLOCK / BATH TUB / BATHROOM AMENITIES / CABLE/SATELLITE TV / COFFEE/TEA MAKER / COLOR TV / FREE NEWSPAPER / HAIRDRYER / HIGH SPEED INTERNET ACCESS / HIGH SPEED INTERNET ACCESS / HIGH SPEED WIRELESS / IRON/ IRONING BOARD / NO SMOKING ROOM / SELF-CONTROLLED HEATING/ COOLING / SHOWER / SMOKE DETECTOR / TELEPHONE / TELEVISION TECHNOLOGY - HIGH SPEED INTERNET ACCESS CHARGEABLE AMENITIES - HIGH SPEED INTERNET ACCESS HIGH SPEED WIRELESS SEE GUARANTEE 07NOV07 - 31DEC99 MON TUE WED THU FRI SAT SUN GUARANTEE REQUIRED FOR LATE ARRIVAL. GUARANTEE REQUIRED FOR ALL RESERVATIONS. ALL RESERVATIONS ARE REQUIRED TO BE GUARANTEED BY VALID CREDIT CARD AT TIME OF BOOKING. SEE GUARANTEE MIDSCALE/STANDARD HOTEL RATINGS - STARS 3 ADDITIONAL PROPERTY DESCRIPTION TEXT THE HIGHLAND HOTEL AND CONVENTION CENTER IS THE LARGEST FULL SERVICE HOTEL IN GREAT BEND. WE HAVE A RESTAURANT AND LOUNGE ON SITE WITH AN AWARD WINNING BREAKFAST AND LUNCH BUFFET. WHETHER YOUR VISIT BRINGS YOU TO US FOR BUSINESS OR PLEASURE, OUR PROFESSIONAL STAFF IS HERE TO SERVE YOU. AMERICAN EXPRESS - MASTER CARD - DISCOVER CARD - VISA