NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. NO PROPERTY INFORMATION THIS KEYWORD: OTHR CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN UNDER 18 YEARS OF AGE STAY FREE WITH PARENTS. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. PROPERTY OFFERS COMMISSION - RATE OF COMMISSION - 10 PERCENT RECREATIONAL ACTIVITIES - BICYCLING BOWLING EXERCISING SQUASH FISHING JOGGING ICE SKATING SNOW SKIING RACQUETBALL SAILING/BOATING SHOPPING SPORTS EVENTS SWIMMING THEATER OFF-SITE RECREATIONAL ACTIVITIES TEXT SPECIAL EVENTS - 4-H FAIR - ACQUIRE THE FIRE - TEEN MANIA - AMHERST ART WALK - AMHERST COLLEGE FAMILY REUNION AND GRAD - ANNUAL CHEF CULLINARY CONFERENCE - APPLE HARVEST AND CRAFTS FESTIVAL - BIG E EASTERN STATES EXPO - BOAT SHOW AT THE OXBOW MARINA - BRIDGE OF FLOWERS AT SHELBURNE FALLS - BRIGHT NIGHTS - BRIMFIELD ANTIQUE SHOW - CHESTER HILL HARVEST FESTIVAL - COUNTY FAIRS - NORTHAMPTON FILM FESTIVAL - EASTER EGG HUNT AT LOOK MEMORIAL PARK - EQUINE EXPO - FESTIVAL OF LIGHTS - FRANKLIN COUNTY AGRICULTURAL CRAFT SHOW - GLASSGOW LANDS SCOTTISH FESTIVAL - GRAND SLAM BAND - GREEN RIVER FESTIVAL - HAIGIS HOOPLA BASKETBALL TOURNAMENT - HAMPSHIRE COLLEGE FAMILY REUNION AND GRAD - HAUNTED TRAIN AND LIGHT DISPLAYS - HOT CHOCOLATE RUN - HUNTER JUMPER HORSE SHOW - MASS QUARTER HORSE SHOW - MASS TOURNAMENT OF CHAMPIONS - MCCRAYS FARM HAUNTED HAY RIDE - MT. HOLYOKE COLLEGE FAMILY REUNION AND GRAD - MUSICORDIA - NATIVE AMERICAN POW WOW - NE ALPACA OWNERS AND BREEDERS SHOW - NE MORGAN HORSE SHOW - NE SHEEP AND WOOL POOL - NORTHAMPTON FILM FESTIVAL - NORTHAMPTON FIRST NIGHT NEW YEARS EVE - NORTHAMPTON GAY PRIDE MARCH - OCTOBERFEST IN WILLIAMSBURG - OLD DEERFIELD CRAFTS FAIR - LOCATED ADJACENT TO DOWNTOWN AMHERST AS WELL AS THE CAMPUS OF THE UNIVERSITY OF MASSACHUSETTS AMHERST. A2D - MAX OCCUPANCY - 4 PEOPLE 2 DOUBLE BEDS..NONSMOKING..EXTERIOR ACCESS.. PRIVATE BATH.. COFFEEMAKER..CABLE TV..AC/HEAT CONTROL OUTDOOR ENTRY TO ROOM, 2 DOUBLE SIZED BEDS, FREE CABLE, COFFEE MAKER, STANDARD BATHROOM WITH SHOWER AND TUB. 2 ROOMS CONNECT. SMOKING ROOMS AVAILABLE ON REQUEST AND BASED ON AVAILABILITY. PLEASE SEE GUARANTEE POLICY CHAIN DID NOT DEFINE KEYWORD