NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. SPECIAL EVENTS- HOLY WEEK/EASTER WEEK ... MARCH/APRIL CARNIVAL ... FEBRUARY ST. JOHN THE BAPTIST DAY ... JUNE CHRISTMAS FESTIVAL ... DECEMBER CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO COMPLIMENTARY MEALS ARE INCLUDED. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX NO PROPERTY INFORMATION THIS KEYWORD: FAMI INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. Property Offers Commission - Rate of Commission - 10 Percent Additional Commission Programs & Information Text 10 percent commission is paid to travel agents when booking commissionable rates. CHILDRENS PLAYGROUND MASSAGE SERVICE TENNIS COURTS RESORT FRONT DESK STAFF CAN ASSIST YOU WITH INFORMATION ON RECREATIONAL FACILITIES AND ACTIVITIES FIESTAS TOURIST ATTRACTIONS FISHING OR CRUISE CHARTERS MAPS AND MUCH MORE. TORRES MAZATLAN IS LOCATED ON A WHITE SAND BEACH-PLAYA CERRITOS. FIVE MILES TO GOLDEN ZONE 9 MILES TO DOWNTOWN 23 MILES TO THE AIRPORT. - DLX ONE BDRM SUITE - DELUXE FULLY EQUIPPED ONE BEDROOM SUITE ENJOY ALL ACTIVITIES AT OUR BEAUTIFUL RESORT - DLX TWO BDRM SUITE - DELUXE FULL EQUIPPED TWO BEDROOM SUITE LIVING AREA-FULL KITCHEN-TWO BEDROOMS 12Dec06 - 31Dec99 MON TUE WED THU FRI SAT SUN Deposit required for All Reservations. A deposit for 100 percent of stay is required. A deposit of 100 Percent of Stay is required at booking. All reservations require a full prepayment at booking. Please add the credit card verification code when guaranteeing to a credit card. GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE DEPOSIT REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: CREDIT CARDS: SEE |HOD/CRED DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 100 PCT FULL STAY MAIL DEPOSIT TO: INNPOINTS [email protected] 800 20TH STREET [email protected] SUITE [email protected] [email protected]@[email protected] UNITED [email protected] ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CREDIT CARDS: SEE |HOD/CRED TOURIST/ECONOMY HOTEL RATINGS - STARS 5 ADDITIONAL PROPERTY DESCRIPTION TEXT LOCATED 23 MILES FROM THE MAZATLAN AIRPORT, TORRES MAZATLAN IS SITUATED ON ITS OWN WHITE SAND BEACH AND OFFERS A TRANQUILITY AND UNDERSTATED LUXURY JUST A MILE OR SO NORTH OF THE HEART OF MAZATLAN S GOLDEN ZONE TOURIST AREA. ENJOY DEEP SEA FISHING , BULL FIGHTS, DANCING, GREAT RESTAURANTS, OR SHOPPING. TORRES MAZATLAN IS A NON-SMOKING PROPERTY. American Express - Master Card - Diners Club - Discover Card - Visa