NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -THE PROPERTY MEETS U.S.GOVERNMENT FIRE AND SAFETY STANDARDS SAFETY AND SECURITY TEXT - SECURITY MANAGEMENT ON CALL 24 HOURS DAILY. FIRE SAFETY APPROVED CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. MEAL PLANS INCLUDED IN RATES MEAL PLANS AVAILABLE AT PROPERTY - FULL BREAKFAST PLAN **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX FAMILY PLAN AVAILABLE - CHILDREN AGE 17 AND UNDER FREE WITH ADULT. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. PROPERTY OFFERS COMMISSION - RATE OF COMMISSION - 10 PERCENT ON-SITE RECREATIONAL ACTIVITIES: JET SKIING ON-SITE RECREATIONAL ACTIVITIES TEXT WE ARE COMMITTED TO YOUR HEALTH HERE, AS BAYSHORE RESORT IS TRAVERSE CITY S FIRST TOTALLY SMOKE-FREE LODGING FACILITY. SPACIOUS INDOOR POOL WHIRLPOOL FULLY OUTFITTED FITNESS CENTER WITH STAIRCLIMBERS, STATIONARY BICYCLES, TREADMILLS AND WEIGHT MACHINES. JET SKIS HEART OF AMERICA S SUMMER GOLF CAPITOL, YOU CAN CHOOSE FROM A DIVERSE SELECTION OF AWARD-WINNING COURSE DESIGNS BY NICKLAUS, PALMER AND OTHER GOLF LUMINARIES. YOU ARE SURROUNDED BY SNOW COUNTRY. A HALF DOZEN SKI RESORTS OFFER A VARIETY OF ALPINE SLOPES AND CROSS COUNTRY TRAILS --- OR TRY SNOW-SHOEING, THERE S NO FINER WAY TO ENJOY MOTHER NATURE IN HER WINTER WHITE. GAME ROOM A VICTORIAN STYLE RESORT NESTLED ON THE SANDY BEACHES OF LAKE MICHIGAN S WEST GRAND TRAVERSE BAY. NBR OF ROOMS - 120 NBR OF FLOORS - 4 DELUXE CONTINENTAL BREAKFAST INCLUDED. ROOM AMENITIES FOR ALL ROOMS - GENERAL ROOM AMENITIES - 120 AC / AM/FM ALARM CLOCK / CABLE/SATELLITE TV / MEAL INCLUDED: BREAKFAST A2Q - MAX OCCUPANCY - 5 PEOPLE TWO QUEEN BEDS, ROOM HAS FULL VIEW OF WEST GRAND TRAVERSE BAY. B2Q - MAX OCCUPANCY - 5 PEOPLE TWO QUEEN BEDS WITH A PARTIAL VIEW OF THE BAY FROM THE BALCONY ON THE EAST SIDE OF THE BUILDING C2Q - MAX OCCUPANCY - 4 PEOPLE TWO QUEEN BEDS, ROOM FACE SIDE OF BUILDING OR PARKING LOT. A1K - MAX OCCUPANCY - 3 PEOPLE KING BED WITH SPA TUB IN ROOM. ALL ROOMS HAVE AT LEAST A PARTIAL VIEW OF WEST GRAND TRAVERSE BAY. PLEASE SEE GUARANTEE POLICY 12MAR08 - 31DEC99 MON TUE WED THU FRI SAT SUN GUARANTEE REQUIRED FOR LATE ARRIVAL. GUARANTEE REQUIRED FOR ALL RESERVATIONS. PLEASE SEE GUARANTEE POLICY MIDSCALE/STANDARD HOTEL ADDITIONAL PROPERTY DESCRIPTION TEXT BAYSHORE RESORT IS A VICTORIAN STYLE RESORT THAT REFLECTS THE STYLE OF TRAVERSE CITY*S GRAND LUMBER BARON DAYS. LOCATED ON THE SANDY BEACHES OF LAKE MICHIGAN*S WEST GRAND TRAVERSE BAY, BAYSHORE BRINGS YOU THE BEST OF ALL YOU LOVE ABOUT TRAVERSE CITY. OUR LUXURIOUSLY APPOINTED ROOMS AND SUITES OFFER A PRIVATE BALCONY OR PATIO OVERLOOKING WEST BAY, OR A LAVISH CORNER SUITE WITH FIREPLACE. IN ADDITION TO OUR SPACIOUS INDOOR POOL AND WHIRLPOOL, WE OFFER A FULLY OUTFITTED FITNESS CENTER, GAME ROOM AND 5 CONFERENCE ROOMS. AMERICAN EXPRESS - MASTER CARD - DINERS CLUB - DISCOVER CARD - INTERBANK MASTER CARD - MILLION CREDIT SERVICE/MASTERC - VISA