NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. SPECIAL EVENTS- DETROIT TIGERS BASEBALL...APR-OCT DETROIT LIONS FOOTBALL...AUG-JAN DETRIOT PISTONS BASKETBALL...NOV-APR RED WINGS HOCKEY...NOV-JUN CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX FAMILY PLAN AVAILABLE - FAMILY PLAN - CHILDREN 18YRS AND UNDER STAY FREE WITH PARENTS USING EXISTING BEDDING. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. NO PROPERTY INFORMATION THIS KEYWORD: COMM CHILDRENS PLAYGROUND GAME ROOM HEALTH CLUB INDOOR POOL OUTDOOR POOL RACQUETBALL SAUNA/SPA VOLLEYBALL THE PHONE NUMBER LISTED IS THAT OF THE CENTRAL RESERVATIONS CLIENT SUPPORT CENTER FOR LEADING APARTMENTS. LOCATED IN TROY ADJACENT TO THE SOMERSET COLLECTION NEAR ALL MAJOR BUSINESSS AND MINUTES FROM I-75. - DELUXE 1 BEDROOM - DELUXE 1 BEDROOM WITH 1 QUEEN SIZE BED FULLY EQUIPPED KITCHEN-LIVING AND DINING AREA - DELUXE 2 BEDROOM - 2 BEDROOMS EACH WITH 1 QUEEN SIZE BED FULLY EQUIPPED KITCHEN-LIVING AND DINING AREA PLEASE SEE GUARANTEE POLICY CHAIN DID NOT DEFINE KEYWORD LUXURY HOTEL LODGE ADDITIONAL PROPERTY DESCRIPTION TEXT LEADING APARTMENTS AT REGENTS PARK IS MICHIGAN S MOST ELEGANT APARTMENT COMMUNITY, OFFERING THE FINEST IN AMENITIES. LOCATED IN THE HEART OF OAKLAND COUNTRY, ADJACENT TO THE PRESTIGIOUS SOMERSET COLLECTION, REGENTS PARK FEATURES THE MOST LUXURIOUS MANNER OF LIVING. ENJOY THE CLASSIC GEORGIAN ARCHITECTURE OF STONE, BRICK, COPPER ACCENTS, AND MARBLE FOYERS IN THIS GATED COMMUNITY. COMPLETE WITH A 10,000 SQUARE FOOT CLUBHOUSE WHICH INCLUDES A MOVIE THEATRE, SPA FACILITIES, AND A FITNESS ROOM, REGENTS PARK PROVIDES A RESORT EXPERIENCE TO EACH APARTMENT GUEST. CONCIERGE SERVICES COMPLETE THE NUMEROUS AMENITIES OF THE REGENTS PARK LIFESTYLE. WELCOME HOME TO REGENTS PARK. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA VI DEPOSIT AX CA VI FORM OF PAYMENT AX CA VI