**************************************************************** *** PROMOTIONAL *** **************************************************************** SEE PROPERTY DESCRIPTION FOR PROMOTIONAL INFORMATION AND/OR RATES. **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. CHAIN DID NOT DEFINE KEYWORD CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -FULL BREAKFAST INCLUDED IN RATES **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX FAMILIES WITH CHILDREN ARE WELCOME. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. MOUNTAIN/FOREST HIKING, SKIING, WINTER SPORTS, BIKING, AND FISHING. LOCATED IN THE CITY IN A SEMI-RURAL AREA. - ADOBE ROOM - DELUXE ADOBE ROOM WITH QUEEN BED FIREPLACE-ANTIQUE FURNISHINGS-COURTYARD - HACIENDA SUITE - DELUXE HACIENDA FIREPLACE SUITE WITH KING BED FIREPLACE-COURTYARD-DELUXE BATHROOM - 2 BEDROOM CASITA - CASITA - 2 BEDROOMS QUEEN BEDS 2 BATHROOMS LIVING ROOM KITCHEN FIREPLACE CABLE TV - BEST AVAILABLE - BEST AVAILABLE ROOM AT CHECK IN -ALL RESERVATIONS REQUIRE A 1 NIGHT DEPOSIT BY VALID CREDIT CARD WITH EXPIRY DATE - MASTERCARD-MC/IK/CA/EC / VISA-VI/BA. -GUEST ADDRESS, PHONE NUMBER, AND ARRIVAL TIME ARE REQUIRED FOR CONFIRMATION. CHAIN DID NOT DEFINE KEYWORD FEATURED ON THE LEARNING CHANNELS GREAT COUNTRY INNS PROGRAM.. THIS 200 YEAR-OLD SPANISH HACIENDA COMBINES AN EXQUISITE HISTORICAL AMBIANCE WITH LUXURIOUS ACCOMMODATIONS THAT GIVE VISITORS AN UNFORGETTABLE TASTE OF THE OLD SOUTHWEST. BUILT BY A SPANISH SOLDIER SENT BY KING CHARLES III OF SPAIN TO FIND GOLD..THE HACIENDA HAS BEEN A TRADING POST ON THE EL CAMINO REAL AND A STAGECOACH STOP BETWEEN SANTA FE AND MEXICO CITY. IN ITS HEYDAY..IT BOASTED 28 ROOMS..A CANTINA AND A MERCANTILE STORE. TODAY THE GENTLE COURTYARD IS A PEACEFUL RETREAT OF DANCING SUNLIGHT..SHADY PORTALS AND A DAZZLING..EVER-CHANGING DISPLAY OF FLOWERS. LISTEN TO THE TRICKLING FOUNTAIN..SNOOZE IN THE HAMMOCK BY THE SWIMMING POOL..AND RELAX IN THE HOT TUB UNDER THE BIG NEW MEXICO SKY. A HEARTY..PALATE-PLEASING BREAKFAST IS SERVED IN THE SUN-SPLASHED COURTYARD IN THE SUMMER AND IN FRONT OF A CRACKLING KIVA FIREPLACE IN THE WINTER. A DIFFERENT MENU GREETS GUESTS EACH DAY WITH ENTREES SUCH AS DECADENT WAFFLES, SUMPTUOUS EGG CASSEROLES WITH A TASTE OF THE DELICIOUS NEW E GREEN CHILE, AND A KNOCK OUT BREAD PUDDING THAT SENDS EVERYONE BACK FOR MORE. BREAKFAST AT HACIENDA ANTIGUA WAS FEATURED IN CULINARY TRENDS MAGAZINE. COLORFUL QUILTS, QUALITY LINENS, POLISHED ANTIQUES, AND A FINE COLLECTION OF NEW MEXICAN FOLK ARE GIVE EACH ROOM ITS OWN SPECIAL FEELING. THE WARMTH AND SERENITY THAT SURROUND YOU WILL REVITALIZE YOUR SPIRIT. VISITORS LINGER...NOT WANTING TO LEAVE. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA VI DEPOSIT AX CA VI FORM OF PAYMENT AX CA VI