NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. -CARLSBAD CAVERNS . . . . . . . . . . . 125MI/201KM -EL PASO TRAIN STATION . . . . . . . . 90 MI/144KM -GERALD CHAMPION MEMORIAL HOSP . . . . .20 MI/32 KM -HOLLOMAN AIR FORCE BASE . . . . . . . .30 MI/48 KM -LA MESILLA . . . . . . . . . . . . . . 90 MI/144KM -LAS CRUCES . . . . . . . . . . . . . . 9 MI/14 KM -LINCOLN NATIONAL FOREST . . . . . . . 0 MI/0 KM -NEW MEXICO STATE UNIV . . . . . . . . .20 MI/32 KM -RUIDOSO DOWNS . . . . . . . . . . . . .45 MI/72 KM -SKI APACHE . . . . . . . . . . . . . . 60 MI/96 KM -SKI CLOUDCROFT . . . . . . . . . . . . 0.5MI/0.8KM -SPACE HALL OF FAME . . . . . . . . . .15 MI/24 KM -SUNSPOT SOLAR OBSERVATORY . . . . . . .20 MI/32 KM -WHITE SANDS MISSLE RANGE . . . . . . . 45 MI/72 KM -WHITE SANDS NATIONAL MONUMENT . . . . .35 MI/56 KM THIS KEYWORD DEFAULTS TO THE CHAIN KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX **************************************************************** *** Family Plan *** **************************************************************** -Most Properties allow children. Please refer to property policies for Family Plan information. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. **************************************************************** *** COMMISSION INFORMATION *** **************************************************************** -PLEASE READ INDIVIDUAL PROPERTY COMMISSION POLICY FOR RATE PAID ON TRAVEL AGENT COMMISION. -MOST PROPERTIES ARE FULLY RESPONSIBLE FOR DISBURSEMENT OF COMMISSIONS..AND REALIZE THE IMPORTANCE OF PROMPT PAYMENT. -ALL INITIAL COMMISSION REQUESTS MUST BE FORWARDED TO THE APPROPRIATE PROPERTY. - - OAKWOOD WORLDWIDE CORPORATE HOUSING - - -OAKWOOD CORPORATE HOUSING WILL PAY A 10 PERCENT COMMISSION ON THE FIRST MONTHS AMOUNT..UP TO AN AMOUNT NOT TO EXCEED 350.00USD WITH NATIONWIDE FURNISHED CORPORATE APARTMENT RENTS AVERAGING OVER 2200.00USD PER M0NTH. -ALL COMMISSION CHECKS WILL BE PROMPTLY DISBURSED TO THE AGENCY ON RECORD AT MONTHS END OF YOUR CLIENTS ARRIVAL DATE. COMMISSION CHECKS ARE CENTRALLY PAID BY OAKWOOD CORPORATE HOUSING. -GOLF -HEATED OUTDOOR POOL -HIKING -MOUNTAIN BIKING -SAUNA -SNOW MOBILING -SNOW SKIING -SPA -TENNIS COURTS -THE ABOVE RECREATION MAY NOT BE ON-SITE AND CHARGES MAY APPLY. THIS KEYWORD IS SYSTEM GENERATED BY APOLLO A1D - DELUXE DOUBLE - ALL FULL DELUXE DOUBLE ROOMS ARE COZY, HARKENING BACK TO THE VICTORIAN ERA. EACH ROOM IS UNIQUE. ROOMS ARE LOCATED ON THE FIRST AND SECOND FLOORS. ROOMS ARE PRICED TO ENCOURAGE GOVERNMENT AND MILITARY GUESTS. A1Q - DELUXE QUEEN - ALL QUEEN DELUXE ROOMS ARE RICHLY DECORATED WITH VICTORIAN STYLE ELEGANCE. PRICED AFFORDABLY FOR THE BUSINESS AND GOVERNMENT TRAVELER. ROOMS ARE LOCATED ON THE FIRST OR SECOND FLOOR. A2Q - DELUXE 2 QUEENS - THESE ROOMS OFFERING TWO QUEEN SIZE BEDS ARE RICHLY APPOINTED IN A ROMANTIC, ANTIQUE VICTORIAN STYLE-WITH NO TWO ROOMS ALIKE. ALL ROOMS HAVE TV AND DATA PORTS, AND COME WITH PRIVATE BATH, SOME FULL BATH AND SOME WITH SHOWER ONLY. THESE ROOMS ARE LOCATED ON THE FIRST AND SECOND FLOORS OF THE HOTEL. B1K - SUPERIOR KING - THESE ROOMS OFFER A KING SIZE BED AND ARE RICHLY APPOINTED IN A ROMANTIC, ANTIQUE VICTORIAN STYLE-WITH NO TWO ROOMS ALIKE. ALL ROOMS HAVE TV AND DATA PORTS, AND COME WITH PRIVATE BATH, SOME HAVE FULL BATH AND SOME WITH SHOWER ONLY AN ADDITIONAL TRUNDLE BED IS AVAILABLE IN SOME ROOMS. THESE ROOMS ARE LOCATED ON ALL THREE FLOORS OF THE HOTEL AND SOME HAVE MARVELOUS DORMER CEILINGS, FOR AN ADDED TOUCH OF A BYGONE ERA. C1Q - KING PAVILION - RUSTIC STYLING WITH A CABIN LIKE ATMOSPHERE. PRIVATE BATH, FULL BREAKFAST IS INCLUDED. GOVERNMENT PER DIEM AVAILABLE. WALKING DISTANCE TO SHOPPING AND EATING. **************************************************************** *** DEPOSIT POLICIES *** **************************************************************** -SOME PROPERTIES REQUIRE A DEPOSIT TO SECURE YOUR CLIENTS RESERVATION. IF A CREDIT CARD IS USED FOR DEPOSIT..THE CARD WILL BE CHARGED AT TIME OF BOOKING. IF THE PROPERTY ACCEPTS A DEPOSIT BY CHECK..THE DEPOSIT MUST BE RECEIVED BY THE PROPERTY WITHIN THE SPECIFIED TIME FRAME TO AVOID AUTOMATIC CANCELLATION PLEASE REFER TO EACH PROPERTY FOR SPECIFIC POLICIES. -ONCE THE RESERVATION HAS BEEN CONFIRMED..CANCELLATION PENALTIES MAY APPLY. ALWAYS BE AWARE OF THE CANCELLATION POLICIES AND PENALTIES BEFORE ATTACHING A CREDIT CARD TO THE SEGMENT. CHAIN DID NOT DEFINE KEYWORD THE LODGE RESORT AND SPA ESTABLISHED IN 1899 IS A TRIPLE AAA THREE-DIAMOND RESORT NESTLED IN THE SACRAMENTO MOUNTAINS OF SOUTHERN NEW MEXICO SURROUNDED BY THE MOUNTAIN PINES AND ASPENS OF THE LINCOLN NATIONAL FOREST. THE HOTEL OFFERS A COOL ENCHANTED RELAXING RETREAT WITH A PREMIER GOLF COURSE/SHOP ELEGANT DINING AT REBECCA S RESTAURANT-NAMED FOR OUR RESIDENT GHOST SPA SERVICES AT THE SPIRIT OF THE MOUNTAIN SPA AND BOUTIQUE SHOPPING AT THE MERCANTILE AND SEASONS. THE RESORT ALSO PROVIDES EXERCISE FACILITIES SWIMMING POOL SAUNA ROOM AND OUTDOOR WHIRLPOOL. PACKAGES OFFERING LODGING AND OTHER RESORT AMENITIES ARE AVAILABLE. THE MAIN LODGE REBUILT IN 1911 BY THE SACRAMENTO-ALAMOGORDO RAILROAD OFFERS 47 NON SMOKING ROOMS EACH INDIVIDUALLY DECORATED WITH A VICTORIAN FLAIR. ALL ROOMS COME WITH PRIVATE BATHS ON THREE FLOORS. ROOMS AND SUITES ECHO THE STYLE OF A LONG FORGOTTEN ERA. THERE IS A ROOM TYPE TO FIT EVERY NEED-COZY STANDARD ROOMS COMFORTABLE DELUXE ROOMS FOR COUPLES AND FAMILIES TO JUNIOR PARLOR SUITES. FOR THE HEIGHT OF HISTORIC ELEGANCE THERE ARE THE HONEYMOON AND GOVERNOR S SUITES. THE LODGE RETREAT BUILT ADJACENT TO THE LODGE HOUSES FOUR NON SMOKING LUXURY SUITES EACH FEATURING A FIREPLACE JETTED GARDEN-SIZE TUB PRIVATE DECK AND WET BAR. ALL SUITES SHARE A COMMON AREA WITH CONFERENCE TABLE KITCHEN FACILITIES BILLIARDS AND PING-PONG TABLES. THE RETREAT IS A PERFECT ENVIROMENT FOR SMALL COMPANY MEETINGS OR FAMILY GET-TOGETHERS. THE NEARBY HISTORIC PAVILION BED AND BREAKFAST INN YET ANOTHER LODGE RESORT PROPERTY OFFERS 8 RUSTIC ROOMS WITH A CABIN-LIKE FEELING. EACH ROOM IN THIS 100 YEAR-OLD BUILDING COMES WITH A PRIVATE BATH AND TRADITIONAL BREAKFAST FOR TWO WHILE SOME ROOMS FEATURE A STONE-LAID FIREPLACE. GUESTS ALSO HAVE ACCESS TO A LARGE COMMON AREA WITH A FIREPLACE SODA MACHINES AND ADA COMPLIANT BATHROOMS. THE BUILDING IS IDEAL FOR HOUSING A FAMILY REUNION WEDDING PARTY OR COMPANY FUNCTION. THE PAVILION IS PET FRIENDLY AND OFFERS AN ALTERNATIVE TO THE HOTEL EXPERIENCE. SMOKING IS PERMITTED. THE LODGE OFFERS AN EXCELLENT CENTRALIZED LOCATION FOR THOSE VISITING JUAREZ EL PASO FORT BLISS LAS CRUCES-OLD MESILLA WHITE SANDS NATIONAL MONUMENT AND MISSILE RANGE HOLLOMAN AIR FORCE BASE ALAMOGORDO CARLSBAD CAVERNS ROSWELL THREE RIVERS PETROGLYPHS SUNSPOT NATIONAL SOLAR OBSERVATORY SKI APACHE VALLEY OF THE FIRES AND RUIDOSO. OVER IT S 100-YEAR HISTORY THE LODGE RESORT HAS ENTERTAINED AND HOSTED MANY FAMOUS AND INFAMOUS PERSONALITIES. VISITING THE LODGE IS A TRADITION IN MANY SOUTHWESTERN FAMILIES. MILITARY CORPORATE AND FOREIGN TRAVELERS AS WELL HAVE FOUND THE LODGE TO BE AN UNEXPECTED FIND WHERE SERVICE HARKENS TO THE GRAND HOTEL STYLE. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DS VI DEPOSIT AX CA DS VI FORM OF PAYMENT AX CA DS VI