NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -COMPLIMENTARY CONTINENTAL BREAKFAST IS PROVIDED. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -THIS PROPERTY CANNOT ACCOMMODATE CHILDREN UNDER 16YRS. OF AGE. ------------------------------------------- ROLLAWAYS - NOT AVAILABLE CRIBS - NOT AVAILABLE EXTRA PERSON - NO CHARGE PETS ARE NOT ACCEPTED. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. LOCATED NEARBY- MUSEUMS PERFORMING ARTS CENTERS THEATERS VARIETY OF ACTIVITIES NIGHT LIFE OUR MANSION ROW LOCATION ON WASHINGTON PARK IS IN THE HEART OF THE CITY. IT IS WITHIN WALKING DISTANCE OF THE CENTER OF GOVERNMENT BUSINESS AND IS IDEAL FOR EXPLORING THE RICH HISTORY AMBIANCE AND MANY ATTRACTIONS OF DOWNTOWN ALBANY. WE ARE ALSO CENTRALLY LOCATED IN THE REGION. THERE ARE MANY DAY TRIPS TO PLACES OF INTEREST WITHIN AN HOURS DRIVE. - TWO BEDROOM SUITE - TWO BEDROOM SUITE WITH 2 QUEEN BEDS FIREPLACE-LIBRARY-LIVING ROOM - DELUXE QUEEN - DELUXE ROOM WITH A QUEEN BED QUEEN BED-READING AREA-DESK-PRIVATE BATH - DELUXE KING - DELUXE ROOM WITH A KING BED KING BED-READING AREA-DESK-PRIVATE BATH - MASTER KING SUITE - MASTER KING SUITE WITH KING BED FIREPLACE-SKYLIGHTS-PRIVATE BATH - STUDIO CONDO - STUDIO CONDOMINIUM WITH ONE QUEEN BED CABLE TV-SITTING AREA-KITCHENETTE-PRIVATEBATH - DELUXE STUDIO CONDO - STUDIO CONDOMINIUM WITH ONE QUEEN BED DINING AREA-KITCHEN-PRIVATE BATH-CABLE TV -ALL RESERVATIONS REQUIRE A 1 NIGHT DEPOSIT..OR A 50 PERCENT OF STAY DEPOSIT IF STAY IS LONGER THAN 3 NIGHTS..BY A VALID CREDIT CARD WITH EXPIRY DATE - VISA-VI/BA / MASTERCARD-MC/IK/CA/EC / AMERICAN EXPRESS-AX / DISCOVER CARD-DS / DINERS CLUB-DC. -GUEST ADDRESS..PHONE NUMBER..AND ARRIVAL TIME ARE REQUIRED FOR CONFIRMATION. PLEASE MESSAGE REQUESTED INFORMATION IN THE /SI-FIELD WITH EACH REQUEST. CHAIN DID NOT DEFINE KEYWORD THE MORGAN STATE HOUSE IS AN EXCELLENT EXAMPLE OF LATE 19TH-CENTURY ELEGANCE AND DESIGN. IT HAS BEEN RESTORED TO PROVIDE THE MOST UNIQUE ACCOMMODATIONS IN THE CAPITAL DISTRICT. VOTED - BEST IN THE CAPITAL/SARATOGA REGION THE MORGAN STATE HOUSE IS AN INN HONORING THE EUROPEAN TRADITION. OUR BEDS ARE OUR SIGNATURE. FEATHER MATTRESSES DOWN COMFORTERS AND SOFT COTTON SHEETS PROVIDE THE ULTIMATE NIGHTS REST. WE OFFER THE PERFECT ENVIRONMENT FOR THE BUSINESS TRAVELER CORPORATE GUEST AND CASUAL TRAVELER IN AN ATMOSHPERE THAT IS COMFORTABLE SECURE AND RESTFUL. JUST MAKE YOURSELF AT HOME. WE ARE A NON SMOKING INN. WE DO NOT ACCOMMODATE CHILDREN UNDER 16 YEARS OF AGE. PLEASE CONTACT US PRIOR TO ARRIVAL FOR IMPORTANT CHECK IN DETAILS. ------------------------------------ THE WASHINGTON PARK STATE HOUSE IS ONLY THREE DOORS WEST OF THE TOWNHOUSE. THERE YOU WILL FIND THE BEST OF BOTH WORLDS. YOU WILL HAVE THE PRIVACY OF YOUR OWN STUDIO CONDOMINIUM AS WELL AS ACCESS TO BOTH PROPERTIES. THIS WONDERFUL 1920S NINE STORY CONDOMINIUM BUILDING WAS COMPLETELY RENOVATED IN THE MID 1980S AND PERFECTLY MAINTAINED. YOU ENTER INTO A BEAUTIFUL MAHOGANY PANELED LOBBY MUCH LIKE THAT OF A FINE EUROPEAN HOTEL. THE STUDIO CONDOMINIUMS ARE INDIVIDUALLY FURNISHED. A MIXTURE OF ANTIQUES AND TRADITIONAL FURNITURE ARE USED TO CREATE A PERFECT MARRIAGE OF CLASSIC DESIGN. OUR SIGNATURE BEDS ARE UPHOLSTERED AND FEATURE OUR FEATHER MATTRESSES DOWN COMFORTERS AND SOFT COTTON SHEETS. IN EACH TILED BATH YOU WILL FIND THICK TERRY TOWELS. EACH CONDOMINIUM PROVIDES A LARGE ROOM WITH A SITTING AREA AND WORKSTATION EQUIPPED WITH AN INTERNET CONNECTION. SOME OF THEM INCLUDE A DINING AREA AND KITCHEN WHILE OTHERS HAVE A KITCHENETTE. ALL PROVIDE THE OPTION TO DINE-IN AND ARE IDEAL FOR OVERNIGHT AND EXTENDED STAYS. UNDERSTANDING THE NEEDS OF OUR GUESTS IS THE TOP PRIORITY. WE PROVIDE SERVICES TO MAKE LIFE EASIER FOR THE BUSINESS TRAVELER AND SITE SEEING INFORMATION TO ASSIST WITH GUEST ITINERARIES. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DS VI DEPOSIT AX CA DS VI FORM OF PAYMENT AX CA DS VI