-O11- PROMOTIONAL RATE BREAKFAST / NON-SPECIFIC 10PCT COMMISSIONABLE . PKK - LISBON CULTURAL EXPERIENCE Stay 2 nights in a Garden View Room and we offer- Daily Breakfast Vip treat.in room roundtrip transfers One meal at Rest. Excl. Drinks a half-day tour of Lisbon a massage or treatment from a selection of five 10 PCT COMMISSIONABLE . -S02- TAKE A BREAK WE OFFER DAILY BREAKFAST / VIP TREATMENT ON ARRIVAL GUARANTEED UPGRADE TO POOL AND GARDEN VIEW ROOM FULL PRE-PAYMENT AT TIME OF BOOKING/NON REFUNDABLE IF CANCELLED WITHIN 15 DAYS OF ARRIVAL / NO CHANGES ALLOWED AFTER THIS PERIOD 10PCT COMMISSIONABLE . -EAC- EASTER CELEBRATION MIN LENGTH OF STAY 3 NIGHTS STAY 3 NIGHTS IN A GARDEN WING ROOM AND WE OFFER DAILY BREAKFAST VIP TREATIN ROOM ROUNDTRIP TRANSFERS ONE A LA CARTE LUNCH OR DINNER IN RES. EXCL. DRINKS CAVIAR AND LOBSTER ONE AFTERNOON TEA AT RIO TEJO BAR FREE USE OF WELLNESS CENTER COMPLIMENTARY FACILITIES MEAL OFFERED IS NOT VALID ON EASTER SUNDAY 10PCT COMMISSIONABLE . -O21- SPRING IN LISBON MIN LENGTH OF STAY 3 NIGHTS STAY 3 NIGHTS IN A GARDEN WING ROOM AND WE OFFER DAILY BREAKFAST VIP TREAT.IN ROOM ROUNDTRIP TRANSFERS ONE A LA CARTE LUNCH OR DINNER IN REST EXCL. DRINKS CAVIAR AND LOBSTER ONE AFTERNOON TEA AT RIO TEJO BAR FREE USE OF WELLNESS CENTER COMPLIMENTARY FACILITIES FREE USE OF ORIENT-EXPRESS VIDEO LIBRARY. 10PCT COMMISSIONABLE . -SUM- ENDLESS SUMMER MIN LENGTH OF STAY 3 NIGHTS STAY 3 NIGHTS IN A GARDEN WING ROOM AND WE OFFER - DAILY BREAKFAST/VIP TREAT.IN ROOM/ROUNDTRIP TRANSFERS/ ONE A LA CARTE LUNCH OR DINNER IN REST.EXCL.DRINKS/ 30 MINUTES MASSAGE IN THE GARDENS. FOR GUESTS STAYING 5 NIGHTS OR MORE ADDITIONAL DINNER AT RESTARAUNT CIPRIANI 10PCT COMMISSIONABLE . -SP1- FAMILY PROMO 2 ROOMS RATE COMPRISED OF TWO ROOMS-ONE ROOM FOR 2 ADULTS AND SECOND ROOM AT 50PCT DISCOUNT FOR CHILDREN UP TO 14 YEARS OLD/MAXIMUM 3 IN ONE ROOM 10PCT COMMISSIONABLE . -SU4-SUMMER BREAK 2 CONSECUTIVE NIGHTS MIN.STAY REQUIRED BREAKFAST NOT INCLUDED/ 1 NIGHT DEPOSIT 7 DAYS PRIOR TO ARRIVAL- NON REFUNDABLE IN CASE OF CANCELLATION 10PCT COMMISSIONABLE . O10 - LISBON CRUISE PACKAGE 2 NIGHTS STAY INCLUDING GUARANTEED UPGRADE TO A RIVER VIEW ROOM/ DAILY BREAKFAST/ AIRPORT AND/OR PIER TRANSFERS/ VIP TREATMENT ON ARRIVAL/ ONE MEAL AT RISTORANTE CIPRIANI/ FULL DAY TOUR OF LISBON/ 30 MIN. COMPLIMENTARY SPA-JET SESSION 10PCT COMMISSIONABLE P04 - ONE MORE NIGHT MIN/MAX LENGTH OF STAY 3 NIGHTS STAY 2 CONSECUTIVE NIGHTS IN A RIVER VIEW OR VILLA ROOM AND WE OFFER THE 03RD NIGHT ON A BED AND BREAKFAST COMPLIMENTARY BASIS RATE ALREADY PRORATED TO INCLUDE FREE NIGHT 10PCT COMMISSIONABLE - LAPA PALACE PROVIDES REDUCED RATE ACCOMMODATIONS TO TRAVEL AGENTS SUBJECT TO AVAILABILITY AND MANAGEMENT DISCRETION. - REQUESTS SHOULD BE PUT IN WRITING AND SENT TO THE ATTENTION OF THE HOTELS SALES DEPARTMENT - IATAN OR OTHER ACCEPTED TRAVEL AGENT IDENTIFICATION IS REQUIRED AT TIME OF CHECK IN. -OTHER INFORMATION- -SAFETY- GUESTROOM WINDOWS OPEN HARD-WIRED SMOKE DETECTORS IN ALL GUESTROOMS/PUBLIC AREAS SECURITY-ONLY STAFF ON DUTY 24 HOURS SINGLE PUBLIC ENTRANCE TO LOBBY/ELEVATORS AT ALL TIMES CCTV CAMERAS IN LOBBY, ENTRANCE AND OUTSIDE GARDENS FIRE EXTINGUISHERS IN ALL PUBLIC AREAS SAFETY AND SECURITY -FREQUENT GUEST- LAPA PALACE PARTICIPATES IN THE FOLLOWING FREQUENT GUEST PROGRAMS - AMERICAN EXPRESS PLATINUM CARD MEMBER API/VIRTUOSO MEMBER SUGGESTED TOURS - -HISTORICAL QUARTERS -LISBON AND FADO BY NIGHT LISBON A LA CARTE SHOPPING IN STYLE LISBON HISTORIC ELECTRIC TRAM MINI CRUISE ON TAGUS RIVER FLIGHT OVER CAPE ROCA AND SINTRA MOUNTAINS VISIT THE WINE CELLARS IN A CLASSIC CAR EXCLUSIVE SAILING DAY IN A LUXURY YACHT A DAY WITH THE LUSITANO HORSE GASTRONOMIC FESTIVALS REGIONAL FAIRS AND INTERNATIONAL SPORTS EVENTS. FROM MAY TO SEPTEMBER RISTORTANTE HOTEL CIPRIANI WILL BE CLOSED FOR LUNCH. LIGHT MEALS WILL BE SERVED IN OUR POOLSIDE RESTAURANT -LE PAVILLON- . INDEX OF KEYWORDS --------------------------------------------------------- USE THE FOLLOWING KEYWORD AT CHAIN LEVEL TO OBTAIN FURTHER INFORMATION. . CORPORATE ADDRESS -- HODXX/ADDR BROCHURES -- BROC DIRECTORY -- DIRE GOVERNMENT RATES -- GOVT GENERAL INFO -- INFO HELP -- HELP MARKETING/SALES -- MKTG MULTILEVEL RATES -- MULT PACKAGE RATES -- PKGS PROMOTIONAL RATES -- PRO1 PROMOTIONAL RATES -- PRO2 PROMOTIONAL RATES -- PRO3 PROMOTIONAL RATES -- PRO4 PROMOTIONAL RATES -- PRO5 PROMOTIONAL RATES -- PRO6 PROMOTIONAL RATES -- PRO7 PROMOTIONAL RATES -- PRO8 PROMOTIONAL RATES -- PRO9 . USE THE FOLLOWING KEYWORD AT PROPERTY LEVEL TO OBTAIN FURTHER INFORMATION. . STREET ADDRESS -- HOD1234/ADDR AWARDS -- AWAR BOOKING GUIDELINES -- BOOK CANCELLATION POLICY -- CANC COMMISSION -- COMM CONTACTS -- CONT CONVENTION FACILITY -- CONV CORPORATE RATES -- CORP CREDIT CARD POLICIES -- CRED HOTEL DESCRIPTION -- DESC DINING POSSIBILITIES -- DINE DIRECTIONS TO HOTEL -- DIRS DEPOSIT POLICY -- DPST EVENTS -- EVEN FAMILY PLAN -- FAMI FREQUENT TRAVELER -- FREQ GOVERNMENT -- GOVT GROUP INFO -- GRPS GUARANTEE POLICY -- GUAR CUSTOMER SERVICE -- HELP INDEX -- INDX HOTEL LOCATION -- LOCA MAILING ADDRESS -- MAIL MEAL PLANS AVAILABLE -- MEAL MULTILEVEL RATES -- MULT OTHER -- OTHR PARKING FACILITIES -- PARK PACKAGES -- PKGS PKGU PKG1 PKG2 PKG3 POLICIES OF HOTEL -- PLCY PREPAYMENT POLICY -- PREP PROMOTIONAL INFO -- PROM PRO1 TO PRO9 RECREATION -- RECR ROOM/UNIT TYPES -- ROOM SENIOR TRAVELERS -- SENR SERVICES AVAILABLE -- SERV TAX INFORMATION -- TAXS FLYDRIVE/TOUR PKGS -- TOUR AREA TRANSPORTATION -- TRAN TRAVEL INDUSTRY INFO -- TRVL HELPFUL HINTS ---------------------------------------------------------------- OUR HELPDESK IS AVAILALE TO ASSIST WITH RESERVATIONS BOOKED THROUGH APOLLO. SIMPLY QUEUE A MESSAGE TO QEM/QFB OR CALL 800-823-1800 OR OUTSIDE US 480-624-8962 FAX 480-624-8996 ---------------------------------------------------------------- CUSTOMER SERVICE HELPDESK HOURS MST-OCTOBER THROUGH APRIL PCT-APRIL THROUGH OCTOBER OPEN 6AM TO 6PM MONDAY THRU FRIDAYS, EXCLUDING HOLIDAYS -MEAL PLANS- - MOST RATES ARE INCLUSIVE OF BREAKFAST A MAXIMUM OF 4 ROOMS CAN BE RESERVED ELECTRONICALLY FROM THE SAME BOOKING SOURCE OR AGENCY LOCATION FOR ARRIVAL ON THE SAME DATE. REQUEST FOR ADDITIONAL ROOMS ARE WELCOME AND SHOULD BE DIRECTED TO THE HOTELS SALES OFFICE. CHILDREN UNDER 12 YEARS OLD STAY FREE IN A BED AND BREAKFAST BASIS WHEN SHARING PARENTS ROOM. - BABYSITTING AVAILABLE ON REQUEST FROM THE CONCIERGE. LAPA PALACE PARTICIPATES IN LUFTHANSA MILES AND MORE PROFRAM CORPORATE RATE PROGRAMS ---------------------------------------------------------------- NOT APPLICABLE AT THIS TIME. MAXIMUM OF 4 ROOMS CAN BE RESERVED ELECTRONICALLY FROM THE SAME BOOKING SOURCE OR AGENCY LOCATION FOR ARRIVAL ON THE SAME DATE. REQUEST FOR ADDITIONAL ROOMS ARE WELCOME AND SHOULD BE DIRECTED TO THE HOTELS SALES OFFICE. ALL PUBLISHED RATES COMMISSIONABLE AT 10 PERCENT. COMMISSION IS PAID WITHIN 30 DAYS FROM DATE GUEST DEPARTURE. HOTEL OFFICE/CONTACT PERSON FOR COMMISSION ISSUES-SANDRA SPENCER -FACILITIES AND PROGRAMS AVAILABLE ON-SITE - - CHILDREN-S POOL-OUTDOOR - GYMNASIUM - HEALTH CLUB - MASSAGE - FEE - POOL - INDOOR/HEATED - POOL - OUTDOOR/HEATED - PLAYGROUND - SAUNA - STEAM ROOM -RECREATION OPTIONS NEARBY - - BEACH - CASINO - 25 KM - FISHING - 25 KM - GOLF - 25 KM - HISTORICAL MONUMENTS - HORSEBACK RIDING - 20 KM - JOGGING TRAILS - RACQUETBALL - SAILING - 2 KM - SURFING/WINDSURFING - SIGHTSEEING TOURS - TENNIS - 2 KM -SHOPPING- - DOWNTOWN - 1 KM AWAY - AMOREIRAS SHOPPINGCENTER - 3 KM - 10 MIN DRIVE *LOCATION - CNTRL/EMBASSY DIST ** LUXURIOUS LAPA RESIDENTIAL AREA/2 MILES FROM DOWNTOWN ** IN THE LAPA DIPLOMATIC DISTRICT OF LISBON/LOCATED ON A HILL OVERLOOKING THE TAGUS RIVER. SURROUNDED BY STATELY EMBASSY BUILDINGS. 8 MILES FROM LISBON INTERNATIONAL AIRPORT. IN THE CITY CLOSE TO THE PIER AND CONGRESS CENTRE-FIL AND JUST A FEW MILES FROM ESTORIL/ CASCAIS/ AND SINTRA. JUST A SHORT DISTANCE FROM FIVE GOLF COURSES/TENNIS COURTS/ HORSE RIDING AND WHITE SANDY BEACHES. GOLF COURSES - 25 KM ESTORIL COAST - 25 KM EXPO - OCEANARIUM/PAV-ATLANTICO/ETC - 8 KM DISCOVERY MONUMENT AREA - 4 KM BOTANIC GARDEN - 3 KM LISBON INTL EXHIBITION CRT - 3 KM A1K-TOWER ROOM - LOCATED IN THE ORIGINAL PALACE ON THE 07TH FLOOR. PORTUGUESE STYLE DECORATION WITH HAND PAINTED TILES -AZULEIJOS- AND WOODEN FLOOR. LARGE KIND BEDDED ROOM WITH SITTING AREA. TWO PRIVATE BALCONIES ONE OF WHICH IS THE TURRET OF THE ORIGINAL PALACE -GUARANTEED BEST VIEW OF LISBON-. LARGE MARBLE/PORTUGUESE TILE BATHROOM WITH DOUBLE SINK/ SEPARATE SHOWER AND HYDRO MASSAGE. . A1S - ROYAL SUITE CONDE DE VALENCAS - LOCATED IN THE ORIGINAL PALACE ON THE 05TH FLOOR. 19TH CENTURY STYLE DECORATION WITH LARGE SEPARATE LIVING ROOM AND A BEAUTIFUL TERRACE OVERLOOKING THE GARDEN/ RIVER AND CITY. KIND BED AND SEPARATE CLOSET SPACE. CAN BE CONVERTED INTO A TWO OR THREE BEDROOM SUITE/ IN CONJUNCTION WITH ONE JUNIOR SUITE OR ONE JUNIOR SUITE AND ONE DELUXE ROOM RESPECTIVELY. LARGE MARBLE BATHROOMS WITH DOUBLE SINK/ JACUZZI AND SEPARATE SHOWER. SPECIAL AMENITIES INCLUDE PLASMA TV/DVD AND FAX MACHINE. . B1S - DELUXE SUITE - LOCATED IN THE GARDEN WING OVERLOOKING THE GARDEN AND OR POOL. SEPARATE LARGE LIVING ROOM AND LARGE BALCONIES. KING OR TWIN BEDS. SEPARATE CLOSET SPACE/ SOME WITH 2 BATHROOMS. CONNECTING ROOM AVAILABLE ON REQUEST. SOME AVAILABLE WITH HIDRO MASSAGE. ALL WITH SEPARATE SHOWER . C1S-SUITE-LOCATED IN VILLA. ALL WITH BALCONY AND OVERLOOKING THE PRIVATE VILLA GARDEN ALL WITH SEPARATE LIVING ROOM WITH KING OR TWIN BEDS. LARGE MARBLE BATHROOMS WITH DOUBLE SINK AND SEPARATE SHOWER. . A1J - SIGNATURE ROOMS - LOCATED IN THE ORIGINAL PALACE/ ON THE UPPER FLOORS OF THE GARDEN WING OR ON THE 04TH AND 05TH FLOORS OF THE VILLA. IN THE PALACE/ THEY ARE INDIVIDUALLY DECORATED AND HAVE VIEWS OVER THE TAGUS RIVER/CITY OR GARDEN. IN THE GARDEN WING/BOTH WITH BALCONY AND BEAUTIFUL VIEWS OVER THE RIVER AND GARDEN. THE EXCLUSIVITY OF THE VILLA WILL ALLOW YOU TO HAVE YOUR OWN PRIVATE GARDEN ON REQUEST. LARGE MARBLE BATHROOMS WITH DOUBLE SINK AND SEPARATE SHOWER ON REQUEST. ALL OF THEM WITH SEPARATE SITTING AREA/KING OR TWIN BEDS AVAILABLE ON REQUEST. . B1K - DELUXE ROOM - LOCATED IN THE ORIGINAL PALACE ON THE 6TH AND 7TH FLOORS/WITH MAGNIFICENT VIEWS OVER THE TAGUS RIVER/ CITY AND GARDEN. ALL INDIVIDUALLY DECORATED -THEME FLOORS-/WITH QUEEN BEDS. LARGE MARBLE BATHROOMS WITH SEPARATE SHOWER/ DOUBLE SINK AND MOST OF THEM WITH JACUZZI OR HYDRO MASSAGE. . C1K - PALACE ROOM - LOCATED IN THE ORIGINAL PALACE/ ON THE 5TH AND 6TH FLOORS/WITH MAGNIFICENT VIEWS OVER THE GARDEN AND/OR TAGUS RIVER/CITY. ALL WITH QUEEN BEDS. LARGE MARBLE BATHROOMS WITH DOUBLE SINK AND MOST WITH SEPARATE SHOWER. . D1K - RIVER VIEW - LOCATED IN THE GARDEN WING ON THE 4TH/5TH AND 6TH FLOORS/ALL WITH BALCONY. ENJOYING DOWN TOWN LISBON/TAGUS RIVER/POOL AND GARDEN VIEWS. KING OR QUEEN BEDS/CONNECTING ROOMS AVAILABLE ON REQUEST. ALL WITH LARGE MARBLE BATHROOMS WITH DOUBLE SINK AND SEPARATE SHOWER ON REQUEST. . E1K- POOL VIEW ROOM - LOCATED IN THE GARDEN WING ON THE 2ND AND 3RD FLOORS/ALL WITH BALCONY OVERLOOKING THE POOL AND GARDEN. KING OR QUEEN BED/ CONNECTING ROOMS AVAILABLE ON REQUEST. LARGE MARBLE BATHROOMS WITH DOUBLE SINK AND SEPARATE SHOWER ON REQUEST. . F1K - GARDEN VIEW ROOM - LOCATED IN THE GARDEN WING ON THE 1ST FLOOR/ALL WITH BALCONY OVERLOOKING THE GARDEN. KING OR TWIN BEDS. LARGE MARBLE BATHROOMS WITH DOUBLE SINK AND SEPARATE SHOWER ON REQUEST . V1K - VILLA ROOM - LOCATED IN VILLA - MOST WITH BALCONY THE EXCLUSIVITY OF OUR VILLA WILL ALLOW YOU TO HAVE YOUR OWN PRIVATE GARDEN ON THE 04TH FLOOR. KING OR TWIN BEDS. CONNECTING ROOMS AVAILABLE ON REQUEST. ALL WITH LARGE MARBLE BATHROOMS WITH DOUBLE SINK AND SEPARATE SHOWER. . ALL ROOMS INCLUDE - ALARM CLOCK/MINI BAR/BATHROOMS-IN ROOM COMPUTER MODEM OUTLET/CLOCK RADIO/DESK HAIR DRYER/MAKE-UP MIRRORS/NON SMOKING ROOMS PHONE/LOCAL CALL CHARGE/BATHROBES/TELEVISION MOVIES IN ROOM-UPON REQUEST/FAX UPON REQUEST SOME ROOMS INCLUDE - BALCONIES/BIDET/CONNECTING ROOMS/MICROWAVE- IN ROOM/CD/TAPE PLAYER/STEREO/NON-SMOKING ROOMS/SMOKING ROOMS. HANDICAP FACILTIES - 1 HANDICAP ROOMS EQUIPPED WITH LARGE DOORS AND BARS IN BATHROOM. -DEPOSIT POLICY- DEPOSIT IS NOT REQUIRED/ BUT MAY BE USED IN LIEU OF ACCEPTED GUARANTEE-EXCEPT FOR SPECIAL PACKAGES WHEN DEPOSIT IS DUE WITH RESERVATION CONFIRMATION -GUARANTEE POLICY- ALL RESERVATIONS REQUIRE A CREDIT CARD GUARANTEE DUE AT TIME OF BOOKING. THE LAPA PALACE WAS ORIGINALLY A STATELY HOME BUILT IN 1870 - AS A PRIVATE HOUSE OF COUNT OF VALENCAS. . LOCATED ON A HILLTOP OVERLOOKING THE TANGUS RIVER - WITH ITS STUNNING VIEWS AND SET AMID TRANQUIL GARDENS DOTTED WITH ORNAMENTAL FOUNTAINS AND STREAMS - IT OPENED IN 1992 AS A HOTEL. . MAGNIFICENT INTERIORS - DECORATED IN A TRADITIONAL PORTUGUESE STYLE - IT FEATURES MARBLE STUCCO - CARVED WOOD AND RICHLY PATTERNED AZULEJOS TILES. . IT OFFERS 109 GUESTROOMS - MOST WITH BALCONY AND FANTASTIC VIEWS TO THE GARDENS AND/OR CITY/RIVER. . A RESORT WITHIN THE CITY - LARGE ROOMS - MIN 42 SQ MT - MOST WITH SPECTACULAR VIEWS OVERLOOKING THE GARDENS/POOL/CITY AND RIVER - SPA - OUTDOOR HEATED POOL. ALL ROOMS ARE EQUIPPED WITH LCD AND DVD PLAYER. SUPERIOR ROOMS ALSO HAVE AND COFFEE/TEA SET. AS OF JANUARY 2008, THE LAPA PALACE IS A FULLY NON-SMOKING HOTEL SMOKING WILL ONLY BE PERMITED IN THE SMOKING LOUNGE (WINTER SEASON ONLY), SITUATED NEXT TO THE CONCIERGE DESK AND IN OUTDOOR AREAS, INCLUD ING ROOM BALCONIES, WHERE ASHTRAYS ARE PROVIDED. . PROPERTY TYPE- LUXURY HISTORICA/PALACE 101 ROOMS 8 SUITES BUILT 1870 OPENED 1992 7 FLOORS 3 WINGS GUESTROOMS REFURBISHED 2006 CREDIT CARD POLICIES ---------------------------------------------------------------- ORIENT-EXPESS HOTELS ACCEPT MOST MAJOR CREDIT CARDS INCLUDING AMERICAN EXPRESS, MASTERCARD, DINERS AND VISA. OTHER CARDS MAY BE ACCEPTED AT INDIVIDUAL PROPERTIES. PLEASE FIND FURTHER DETAILS IN THE HOTEL DESCRIPTION.