NO PROPERTY INFORMATION THIS KEYWORD: PROM STARWOOD*S TRAVEL AGENT & TRAVEL AGENT EDUCATIONAL RATES PLEASE REFER TO HODSW/TRVL FOR INFORMATION ON TRAVEL AGENT RATES AT STARWOOD HOTELS. STARWOOD NEWS ... HODSW/NEWS Room Safety and Security - Primary Entrance Accessible By Interior Corridor/Atrium NO PROPERTY INFORMATION THIS KEYWORD: INDX FOR FURTHER ASSISTANCE* PLEASE CONTACT OUR GDS HELP DESK * * * GDS HELP DESK FOR YOU USA * CANADA 800.448.4066 * * * OR 1.512.834.1668 * * Monday through Friday From 06:00 to 18:30 Central Standard Time Email: [email protected] * Asia/Pacific 61-7-3255-5115 * Monday through Friday From 08:30AM to 05:00PM Brisbane (Australia) Local Time Email: AP [email protected] * Europe/Africa & Middle East 001 512 834 1668 * Monday through Friday From 12:00 to 24:30 Greenwich Mean Time Email: [email protected] NEW STARWOOD TRAVEL PROFESSIONAL WEB SITE: HTTP://WWW.STARWOODHOTELS.COM/PRO/INDEX.HTML */*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/*/* NO PROPERTY INFORMATION THIS KEYWORD: MEAL GROUP RATES PLEASE REFER TO HODSW/GRPS FOR INFORMATION ON GROUP RATES AT STARWOOD HOTELS. STARWOOD NEWS ... HODSW/NEWS STARWOOD FAMILY PLAN PLEASE REFER TO HODSW/FAMI FOR INFORMATION ON THE STARWOOD FAMILY PLAN. STARWOOD NEWS ... HODSW/NEWS Hotel Frequent Guest Program - STARWOOD PREFERRED GUEST Airline Frequent Flyer Program Participation - Air Canada Aeroplan Air China Companion Flyer Air France Frequence Plus Air New Zealand Air Points Alaska Mileage Plan Alitalia Millemiglia America West Flightfund American AAdvantage ANA Mileage Club Asiana Airlines Bonus Club British Airways Executive Club Cathay Pacific The Club Continental Onepass Delta Skymiles El Al Frequent Flyer Emirates Airline Skywards Miles EVA Evergreen Club Hawaiian Airlines Hawaiian Miles Iberia Plus Japan Airlines Mileage Bank KLM Flying Dutchman Lan Chile Lanpass Lufthansa Miles and More Mexicana Frecuenta Northwest Worldperks Qantas Mileage Plan Qatar Airways Privilege Club Saudi Arabian Alfursan Singapore Airlines KrisFlyer Swiss Travel Club Thai Airways Royal Orchid Plus UK Air Miles United Mileage Plus US Airways Dividend Miles Varig Smiles Virgin Atlantic Flying Club CORPORATE RATES PLEASE REFER TO HODSW/CORP FOR MORE INFORMATION ON CORPORATE RATES AT STARWOOD HOTELS. STARWOOD NEWS ... HODSW/NEWS WESTIN/STARWOOD BOOKING GUIDELINES ................................. * CORPORATE/BEST AVAILABLE/STARWOOD EXECUTIVE TRAVELER RATES - HODSW/CORP * GOVERNMENT/CANADIAN FEDERAL/CANADIAN PROVINCIAL RATES HODSW/CORP * AMERICAN AUTOMOBILE ASSOC/SENIOR CITIZEN RATES HODSW/DISC * TRAVEL AGENT DISCOUNT/FAMILIARIZATION -BONA FIDE TRAVEL AGENTS - HODSW/TRVL STARWOOD NEWS PAGE: HODSW/NEWS TRAVEL AGENCY COMMISSION ////////////////////////////////////////////////////////// *GENERAL COMMISSION INFORMATION* ------------------------------ WESTIN/STARWOOD HOTELS AND RESORTS, WORLDWIDE INC. PAY A PERCENTAGE ROOM COMMISSION TO RETAIL TRAVEL AGENCIES AND MAY VARY BY HOTEL. (CHECK PROPERTY RATE DETAILS) BOOKING RESERVATIONS IN THE FOLLOWING RATE CATEGORIES: - ALL PUBLISHED INDIVIDUAL RACK AND MOST RETAIL RATES. - CORPORATE RATES. COMMISSIONS EXCLUDE TAXES AND SERVICE CHARGES, COMMISSIONS WILL NOT BE PAID ON NET RATES. THIS APPLIES TO GROUPS, PACKAGE TOURS, TRAVEL INDUSTRY, AND GOVERNMENT RATES. PLEASE BE SURE TO CHECK INDIVIDUAL RATE RULES FOR EXCEPTIONS. STARWOOD APPRECIATES YOUR LOYALTY STARWOOD LAUNCHES A NEW PRIVATE LABEL COMMISSION PROGRAM ******************************************************** YOUR TRAVEL AGENCY PLAYS A CRITICAL ROLE IN OUR SUCCESS. IN RECOGNITION OF THIS VALUED RELATIONSHIP, STARWOOD HAS HAS LAUNCHED TRAVEL AGENCY COMMISSION SETTLEMENT *TACS* POWERED BY PEROT SYSTEMS. 950 STARWOOD HOTELS AND RESORTS ARE PARTICIPATING. - AGENCIES GET PAID MORE OFTEN! ----------------------------- STARWOOD PAYS COMMISSION TWICE MONTHLY FOR ALL STARWOOD BRANDS. - NO FEES! -------- AGENCIES RECEIVE THE FULL COMMISSION FOR ALL STARWOOD BOOKINGS WITH NO FEES FOR CONSOLIDATED PAYMENT SERVICES. - CHOICE OF PAYMENT! ------------------ AGENCIES DECIDE HOW TO GET PAID. CHOICES INCLUDE PAYMENT BY CHECK OR ELECTRONIC TRANSFER *US/CANADA AGENCIES* AND IN THE CURRENCY OF CHOICE TO AVOID CURRENCY CONVERSION AND CLEARING FEES. - *ONE POINT* PAYMENTS! --------------------- SINGLE PAYMENTS ARE AVAILABLE FOR MULTI-UNIT AGENCIES, AT NO CHARGE. AN IMPORTANT SERVICE TO OUR KEY ACCOUNTS, ONE ELECTRONIC PAYMENT COVERING ALL BRANCHES. ELECTRONIC OR PRINTED STATEMENTS PROVIDE DETAIL BY BRAND, BY HOTEL. - WEB-BASED CUSTOMER CARE! ------------------------ WITH AN ASSIGNED ID FOR WWW.TACSNET.COM, AGENCIES MAY VIEW THEIR STARWOOD BOOKINGS AND PAYMENT DETAIL FOR PENDING AND PAID COMMISSION WITHOUT CONTACTING THE HOTEL CONTACT [email protected] FOR YOUR AGENCY ID. STARWOOD TACS CONTACT INFORMATION: ---------------------------------- PHONE - 800-873-1215 *TOLL FREE IN THE US/CANADA* 703-480-6916 FAX - 703-480-6917 E-MAIL - [email protected] INTERNET - WWW.TACSNET.COM *COMMISSION PAYMENT INQUIRIES* ---------------------------- COMMISSION INQUIRIES MAY ALSO BE DIRECTED TO THE STARWOOD CUSTOMER CONTACT CENTER: UNITED STATES AND CANADA PHONE - 800-328-6242 FAX - 512-835-4417 NOTE: FOR MORE THAN 3 COMMISSION INQUIRY REQUESTS -PLEASE FAX-. -ALL INFORMATION BELOW REQUIRED IN ORDER TO PROCESS REQUEST- ---------------------------------------------------------- * NAME OF GUEST * CONFIRMATION NUMBER * ARRIVAL AND DEPARTURE DATE * NIGHTLY RATE * IATA, CLIA OR BOOKING NUMBER * FAX NUMBER OR E-MAIL ADDRESS ---------------------------------------------------------- THANK YOU FOR CHOOSING STARWOOD HOTELS AND RESORTS TEN LEADING HOTEL BRANDS UNDER NINE CHAIN CODES SERVICING YOU AND YOUR CLIENTS WORLDWIDE *SW* STARWOOD HOTELS AND RESORTS *SW* WESTIN NEWS - HODWI/NEWS STARWOOD HOTELS AND RESORTS - DEPOSIT POLICY DEPOSIT REQUIREMENTS AND POLICIES MAY VARY FROM HOTEL TO HOTEL BASED ON THE RATE. INDIVIDUAL RATE PLANS MAY HAVE VARYING DEPOSIT POLICIES. CHECK HOTEL AVAILABILITY RULES FOR COMPLETE DETAILS. STARWOOD NEWS... HODSW/NEWS GUARANTEE INFORMATION LATE ARRIVAL TIME: NOT APPLICABLE GUARANTEE REQUIRED AT TIME OF BOOKING ACCEPTABLE FORMS OF PAYMENT: AGY IATA NBR CERTD CHECK CREDIT CARDS: SEE |HOD/CRED Guarantee Required for Late Arrival. DEPOSIT INFORMATION WITHIN COUNTRY WAIVER PERIOD: 0 DAYS OUTSIDE COUNTRY WAIVER PERIOD: 0 DAYS DEPOSIT REQUIRED: AT TIME OF BOOKING DEPOSIT AMOUNT: 01 NIGHTS OF STAY MAIL DEPOSIT TO: Convention Square..Lower Long Street..Cape Town..ZA South Africa 8000 ACCEPTABLE FORMS OF PAYMENT MONEY ORDER PERSNL CHECK WIRE CERTD CHECK CREDIT CARDS: SEE |HOD/CRED DEPOSIT TEXT CERTAIN PERIODS AND INDIVIDUAL RATE PLANS MAY HAVE DEPOSIT REQUIREMENTS AND VARYING CANCELLATION POLICIES. CHECK HOTEL AVAILABILITY RULES FOR COMPLETE DETAILS. PAYMENT INFORMATION ACCEPTABLE FORMS OF PAYMENT CASH TVLRS CHECK CREDIT CARDS: SEE |HOD/CRED