NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. LANGUAGES SPOKEN- - SPANISH - CATALAN - FRENCH - ENGLISH SPECIAL EVENTS- - SANT SEBASTIAN - MUSIC FESTIVAL - SEMANA SANTA - RELIGIOUS PROCESSIONS - SALON NAUTICO - BOAT SHOW CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -CHILDREN ARE WELCOME INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10PCT COMMISSION PAID TO TRAVEL AGENTS ON ALL RATES EXCL.TAX. LOCATED ON SITE- - BICYCLE RENTAL LOCATED NEARBY- - GOLF COURSES *9KM* - BEACH *7KM* - WATER ACTIVITIES *9KM* SITUATED RIGHT IN THE COMMERCIAL DISTRICT OF PALMA JUST 5 MINUTES WALK FRO THE PLAZA DE ESPANA THE CENTRAL BUS AND TRAIN STATION OF MALLORCA. IT IS ALSO CLOSE TO EL CORTE INGLES SEVERAL MUSEUMS AND THE FOOTBALL STADIUM. - STANDARD DOUBLE - RECENTLY REFURBISHED DOUBLE BEDDED ROOM ENSUITE-SATELLITE TV - STANDARD TWIN - RECENTLY REFURBISHED TWIN BEDDED ROOM ENSUITE-SATELLITE TV - FAMILY ROOM - SUITABLE FOR FAMILILIES SLEEPING UP TO 4 DOUBLE BED WITH TWO SINGLES-ENSUITE-TV -PLEASE SEE GUARANTEE POLICY CHAIN DID NOT DEFINE KEYWORD THE HOTEL WAS BUILT IN 1996 AND IS FAMILY RUN. IT IS SITUATED ON A WIDE TREE-LINED AVENUE RIGHT IN THE HEART OF THE BUSINESS AND FINANCIAL AREAS OF PALMA CITY. ALSO IN THE IMMEDIATE VICINITY YOU CAN FIND SOME EXCELLENT SHOPPING INCLUDING THE WELL KNOWN CORTE INGLES DEPARTMENT STORE. THE HOTEL WILL BE HAPPY TO EXCHANGE YOUR TRAVELLERS CHEQUES ARRANGE CAR RENTAL OR BOOK YOUR EXCURSIONS AROUND THE ISLAND. HOTEL COLON IS PART OF THE AMIC HOTELS GROUP OTHER PROPERTIES IN OUR GROUP INCLUDE- - HOTEL CAN PASTILLA - HOTEL GALA MIRAFLORES - HOTEL HORIZONTE ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC DS EC VI DEPOSIT AX CA DC DS EC VI FORM OF PAYMENT AX CA DC DS EC VI