NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. HOTEL IS CLOSED BETWEEN NOVEMBER AND MARCH FOR THE WINTER SEASON. LANGUAGES SPOKEN- - SPANISH - CATALAN - FRENCH - GERMAN - ENGLISH - ITALIAN SPECIAL EVENTS- - EASTER PRINCESA SOFIA SAILING COURSES - JULY BEACH VOLLEY - AUGUST COPA DEL REI SAILING COURSES CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. NO PROPERTY INFORMATION THIS KEYWORD: MEAL **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX CHILDREN ARE WELCOME INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10PCT COMMISSION PAID ON COMMISSIONABLE RATES LOCATED ON SITE- - 2 BARS - CABARET/NIGHTCLUB - LIVE ENTERTAINMENT - BICYCLE RENTALS - CHILDRENS PLAYGROUND - GAMES ROOM - SIGHTSEEING TOURS - SOLARIUM - INTERNET CAFE - CHARGE - OUTDOOR POOL LOCATED NEARBY - BEACH - 70M - HORSEBACK RIDING - SCUBA DIVING/SNORKELLING HOTEL GALA MIRAFLORES IS SITUATED JUST 70 METRES FROM THE FINE SANDY PLAYA DE PALMA BEACH. WITHIN 5 MILES OF THE AIRPORT THE HOTEL IS CLOSE TO THE ENTERTAINMENT DISTRICT OF PALMA. - DOUBLE ROOM - RECENTLY REFURBISHED DOUBLE BEDDED ROOM BALCONY OR TERRACE - ENSUITE TV - TWIN ROOM - RECENTLY REFURBISHED TWIN BEDDED ROOM BALCONY OR TERRACE - ENSUITE TV - FAMILY ROOM - SUITABLE FOR FAMILIES SLEEPING UP TO 4 BALCONY OR TERRACE - ENSUITE TV PLEASE SEE GUARANTEE POLICY CHAIN DID NOT DEFINE KEYWORD HOTEL GALA MIRAFLORES IS SITUATED JUST 70 METRES FROM THE FINE SANDY PLAYA DE PALMA BEACH. CLIENTS CAN ENJOY THE FACILITIES OF BOTH HOTELS INCLUDING THE SWIMMING POOLS SOLARIUM AND CHILDRENS PLAYGROUND. PARTICULARLY IDEAL FOR FAMILIES WITH CHILDREN THE HOTEL OFFERS A HAPPY FAMILY ATMOSPHERE. ENTERTAINMENT IS PROVIDED IN THE HOTEL SEVERAL TIMES A WEEK. NEARBY YOU CAN ENJOY THE EXCITING NIGHTLIFE. FOR THE MORE ACTIVE YOU CAN ALSO HIRE BIKES PLAY TENNIS MINIGOLF SQUASH BEACH VOLLEYBALL OR PRACTICE WINDSURFING. HOTEL GALA MIRAFLORES IS PART OF THE AMIC HOTELS GROUP OTHER PROPERTIES IN OUR GROUP INCLUDE- - HOTEL CAN PASTILLA - HOTEL COLON - HOTEL HORIZONTE ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DC DS EC VI DEPOSIT AX CA DC DS EC VI FORM OF PAYMENT AX CA DC DS EC VI